Administrative Assistant Customer Support

Maria Sandra Nuñez

*** *. ****** #*, *******, CA 93277 559-***-**** *************@*****.***

Education/Skills

Reedley College, Reedley, CA

Associates, Business Administrative - Certificate, Administrative Assistant/ Receptionist/Office Assistant

• Customer Inquiries

• Accounts Payable

• Rent Collection

• Billing Systems

• Facility Management

• Property Leasing

• Operations Management

• Tenant Improvements

• Office Management

• Management Reporting

• Bilingual (Span/Eng)

• Property Maintenance

• Rent Collection

• Yardi (Property Management

Software/Admin Support

Work Experience

IHSS, Visalia, CA. Care Provider 2018-2024

• Assist with all daily living, make all meals plus snacks. Help with personal hygiene. Clean and maintain home in and outside clean. Make Dr’s appointments and take her to all appointments, also help with translation. Oder and give her all meds. Also assist her therapy.

Proteus, Visalia, CA. Office Clerk, General Customer support 2021 – 2022

• Phone etiquette, great customer support in Spanish and English. Scheduling appointments, program referral and answer telephones, direct calls, and take messages along with filing and Data Entry.

• Review files, records, and other documents to obtain information to respond to requests.

• Compile, copy, sort, and file records of office activities, business transactions, and other activities.

• Inventory for appliances and material used for work tickets/program support.

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Hire Up, Fresno, CA Property, Real Estate, and Community Association Manager 2018 –2020

• Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.

• Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability. Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations. Plan and schedule appt. for repairs.

• Solicit and analyze bids from contractors for repairs, renovations, and maintenance along with purchasing of supplies, equipment, or furniture. Prepare detailed budgets and financial reports for properties. C-SET, Visalia, CA. Office Clerk, General 2017 – 2018

• Complete work schedules, manage calendars, and arrange appointments. Deliver messages and run errands.

• Review files, records, and other documents to obtain information to respond to requests.

• Compile, copy, sort, and file records of office activities, business transactions, and other activities.

• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Answer telephones, direct calls, and take messages. Buckingham Property Management, Fresno, CA. Property/ Community Association Manager 2000 – 2008

• Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations. Act as liaisons between on-site managers or tenants and owners.

• Investigate complaints, disturbances, and violations and resolve problems, following management rules and regulations. Market vacant space to prospective tenants through leasing agents, advertising, or other methods.

• Prepare and administer contracts for provision of property services, such as cleaning, maintenance, and security services. Meet with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties. Prepare detailed budgets and financial reports for properties.

• Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses. Farm Labor support, Section 8- Bilingual support programs. Pam Management Company, Lodi, CA. 1998 – 2000

Property, Real Estate, and Community Association Manager-Scheduling and Eligibility. Manage and oversee operations, maintenance, administration, and improvement of commercial or residential properties.

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