Certified Golf Coach and Master Club Fitter

SCOTT LOCASTRO

*****.********.**@*****.*** 240-***-**** Columbia, Maryland 21044

Summary

Dynamic USGTF Level III Certified Golf Instructor with a proven track record at GOLFTEC, delivering nearly 2,300 lessons in a year. Expert in recognizing diverse learning styles and enhancing performance through tailored coaching. Strong interpersonal skills foster lasting client relationships, driving engagement and satisfaction in all skill levels. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic, and effective communication skills. Eager to contribute to a dynamic team, and support organizational goals. Skills

●Active Listener

●Interpersonal skills

●Team building

●Collaboration skills

●Strong work ethic

●Think outside the box

●Problem recognition

●Professional client engagement

●Customer problem resolution

●Relationship building

●Recognizing different learning styles

●Professionalism

●Team collaboration

●Goal setting

●Conflict management

●Attention to detail

●Performance improvements

●Customer relationship management

●Staff training

●Effective communication

●Positive reinforcement

●Weather condition adaptation

Experience

SELF Employed Instructor/Coach

USGTF Level III Fully Certified Golf

Instructor/Professional

05/2007 - 01/2024

●Company Overview: Howard County, MD & Charlotte, NC and surrounding areas

●Teach all ages and levels of abilities

●Conducted groups and clinics for all ages.

●Email feedback, and provide video analysis of the golf swing.

●Teach students the fundamentals through drills and positive reinforcement

●In addition, teach students with visual, auditory, and kinesthetic devices and aides

●Recognize that everyone has a different learning style

●I deal with both process oriented and result oriented learners

●Charlotte, NC and surrounding areas

●Assessed player abilities and assigned positions according to individual strengths.

●Coached clients on course management strategies for playing different courses under varying weather conditions.

Willow Springs Golf Course West

Friendship, Maryland

●Company Overview: privately owned

Golf Professional / Golf Coach

05/2020 - 01/2024

●All facets of the golf business: customer service; retaining customers, networking, while maintaining integrity and taking pride in the job with an above and beyond work ethic

●Promotion of the golf course and sales within and outside the golf shop

●Pro-shop / Golf Shop day to day duties: scheduling, opening and closing procedures; manage and train outside operations; including rangers, starters, range and cart servants, manage and train food and beverage department

●Merchandising and displaying golf products: ordering hard and soft goods with golf industry reps

●Maintaining a close relationship and rapier with all staff, the owners and the golf course Superintendent

●Teaching all ages and skill levels for individual private golf lessons: while leading golf lesson groups, camps and clinics

●Each golfing client receives a detailed email with feedback, while providing video analysis of the golf swing

●Teaching students the proper fundamentals through drills, training aids and positive reinforcement

●In addition, teaching students with visual, auditory, and kinesthetic devices

●Recognize that everyone has a different learning style

●Additional duties include organization four (4) leagues (2 men's and 2 women's): creating weekly games, entering handicaps, logging / writing out league certificates for weekly winners

●In addition, emailing weekly results and announcements

●Biannually, assisted the Superintendent, (Phil Rouchard) with the aerification process of the greens

●This consisted of punching the aerification holes in each green, replacing broken and worn tines, removing the plugs, blowing, and sanding the greens, then finally mowing and seeding and watering the greens

●Privately owned

GOLFTEC Ellicott City, MD

Certified Golf Coach & Certified Golf

Club Fitter

11/2017 - 05/2020

●Company Overview: Ellicott City GOLFTEC Center.

●Inventory and Sales specialist

●I gave almost 2300 Golf Lessons in 2019

●In 2019, I was in the Top 25 for Sales of lessons & Practice out of 800+ Coaches

●Ellicott City GOLFTEC CENTER

●Suggested exercise modifications to individual athletes to avoid strain and injury.

●Communicated regularly with staff members regarding any changes or updates made in the programs offered at the facility.

●Recommended equipment upgrades when necessary in order to maximize performance capabilities.

Emerald Lake Golf Club Matthews, NC

Maintenance Crew Member

09/2008 - 06/2013

●Perform various golf course maintenance jobs, including mowing greens, changing cups, marking the course, picking up trash, maintaining tees, and checking water coolers.

●Trimmed/pruned trees and bushes to maintain a neat appearance at all times.

●Executed groundskeeping duties, including snow removal and leaf cleanup, to ensure safe access.

●Installed sod and seeded areas as needed to repair or establish tee boxes and greens.

●Applied fertilizers, herbicides, and insecticides to golf course areas according to prescribed treatments by spray tech.

The Club @ LONGVIEW Waxhaw, NC

Maintenance Crew Member

04/2002 - 04/2004

●Company Overview: A Jack Nicklaus Signature Course

●Worked closely with the Jack Nicklaus Signature company during the complete construction and grow-in process under Guru Ray Avery and Todd Pippen

●A Jack Nicklaus Signature Course

●Organized and implemented daily golf course maintenance operations.

●Inspected golf courses on a regular basis to identify potential problems and hazards, i.e. watering fairways and spot hitting hot spots on greens.

●Followed and implemented golf course maintenance policies and procedures.

●Utilized problem-solving skills when issues arose during the course of construction activities.

●Collected soil samples from various areas of the golf course in order to determine nutrient levels.

●Ensured that all relevant building codes were followed during the course of construction projects.

●Assisted in the construction of new golf course features including sand traps and tee boxes.

●Collected debris from golf course grounds after storms or other events.

●Coordinated continuous detailing and maintenance of golf course equipment and facility.

●Operated tractors for tilling soil or moving materials around the golf course property.

●Inspected and maintained golf course areas to ensure optimal playing conditions.

●Operated equipment such as tractors, mowers and utility vehicles to perform various tasks on the golf course grounds.

●Monitored inventory levels of supplies such as balls, flags, tees, and other equipment necessary to maintain a well-run golf course.

●Monitored golf course grounds and maintained upkeep and cleanliness standards.

●Maintained golf course grounds by mowing, raking, fertilizing, and watering greens and fairways.

Ballantyne Country Club Charlotte, NC

Maintenance Crew Member

01/2001 - 04/2002

●Performed various golf course maintenance jobs, including mowing greens, rough, trash, tees, water coolers, and renovating bunkers (a winter project with new drainage, liners, and sand).

●Raked, mulched and composted leaves.

●Trimmed or edged around flower beds, walks, or walls.

●Followed safety regulations regarding proper use of protective gear such as gloves and goggles when operating machinery.

●Performed daily maintenance tasks such as refueling, lubricating, and adjusting parts.

●Aerated greens and tee boxes improve oxygen circulation within the soil, promoting healthier grass growth.

Bear Creek Golf Club Denver, CO

PGA Assistant Golf Professional

03/1997 - 10/2001

●Company Overview: PRIVATE

●Prospective Members Coordinator included playing interviews, marketing

& sales, initial & follow-up phone calls/emails, and referrals

●Caddie Master: developed and authored caddie training manual

●Annual Caddie training program to help young adults develop interpersonal skills and have an opportunity to earn a scholarship for college

●Close relationship with Western Golf Association (WGA) and Evans Scholarship Program

●Shop duties: customer service, inventory, merchandising, selling, sales, repairs, special orders

●In addition, tournament operations: calligraphy, outside operations: developed and authored policies and procedures: "adopt a cart" and "adopt a bag" programs

●Finally, instructing individuals, groups, and junior golf academies

●Computer Skills: Microsoft Office (Word, Excel, PowerPoint), Upload files to FTP Client (some/limited HTML experience); Familiar with software installation and troubleshooting

●QuickBooks Financial software and Point of Sale (POS)

●Management and Leadership: Interpersonal skills, vision and goal setting; supervise, motivate and mentor others; team-building/collaboration skills; highest standard of integrity, strong work ethic

●Communication: Active Listener, along with the ability to reiterate and show understanding

●Customer Service: engage clients in a friendly, professional manner, identify and resolve customer problems; dispute resolution / ability to work with difficult or angry customers to identify and solve problems, diffusing volatile situations

●PRIVATE

Education

PING Academy PING GOLF, INC

Certified PING Fitter in Fitting Foundations

01/2017

Shaw Academy ONLINE

Diploma in Social Media Marketing

03/2016

International Golf Psychology Association ONLINE Certificate in Golf Psychology

03/2016

Professional Clubmakers Society ONLINE

Professional Clubmakers Society Clubmaker Exam

05/2007

United States Golf Teachers Federation Port St. Lucie, Florida Level III Fully Certified Golf Teaching Professional 03/2007

University of Phoenix Charlotte

Bachelors of Science in Business Management

11/2006

PGA of America Florida

Golf Professional Training Program in Level 1

01/2001

PGA of America Longmount, Colorado

Passed Players Ability Test

06/1997

Eckerd College St. Petersburg, FL

Biology in Psychology

01/1995

References

Mr. Kirk L. Rider, PGA Head Golf Professional, Bear Creek Golf Club, 12201 Morrison Rd., Lakewood, CO, 80228, 303-***-****, *******@***.***, Mr. Dennis Murray, PGA Teaching Professional, Valley Country Club, 14601 Country Club Dr., Centennial, CO, 80016, 720-***-****, ************@***.***, Jeff Edwards, Wells Fargo, 704-***-****, *************@*****.***, Thad Coontz, Former College Golf Coach, Golf Teacher at Isla Del Sol, St Petersburg, FL, 848-***-****, ******@*****.***, Mr. W. Doug Carter, Retired Air Force Master Sergeant, 3330 S. Ammons St #102, Lakewood, CO, 80227, 303-***-****, ***********@*******.***, Jim Lyman, Teacher / Retired, Elkridge, MD, 410-***-**** or 410-***-****, *********@*******.***, Dr. Kenneth Buck, Retired, 5309 Tanglewood Ct., Ellicott City, MD, 21043, 301-***-****, **********@*****.***

Biography

Go to any lengths to get the job done…do whatever it takes mentality! I am an experienced team player, bringing enthusiasm and energy into group efforts with integrity. In addition, I perform customer service at the highest level, while paying attention to detail and being an active listener. I pay particular attention to following-up and networking, while forming lasting alliances/relationships.

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