Administrative Assistant. Retail Assistant

Maureen Skora

708-***-**** *******.*****.**@******.*** Palos Heights, IL 60463

SUMMARY

Proven track record in enhancing customer satisfaction and streamlining inventory at Home Goods showcases my strong attention to detail and exceptional customer service skills. Expert in leveraging computer skills and time management to boost efficiency and engagement, with a history of fostering significant stakeholder relationships. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

SKILLS

Customer service

Time management

Attention to detail

Computer skills

Visual merchandising

Product knowledge

Customer engagement

Store recovery

EXPERIENCE

Associate, Home Goods, February 2019-December 2024 Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Developed and implemented strategies to increase customer satisfaction and engagement. Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.

Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Hostess, Flapjacks Family Restaurant, January 2018-January 2019 Answered customer questions about hours, seating, and menu information. Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously. Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Associate, Kohl's, April 2017-January 2018

All associate duties for Misses, Men's and Junior Departments including zoning department by tidying racks, move merchandise to proper areas within the department; work fitting room; assist customers both in store and on phone

Retail Merchandiser, Hallmark Gold Crown, April 2016-January 2018 4-16/10-16 service businesses that carry Hallmark products. Handled 2 Walgreens, 1 Kohl's and 1 Michael's by keeping cards, gift wrap/bows and seasonal gifts filled and current through handling shipments

10-16/11/16 service store including opening the store; verifying register drawers and money on hand; ring up orders; assist customers; prepare sales sheet hourly through register tally; perform on-line orders through BOPUS program; display backstock Associate/Key Holder, Hallmark Gold Crown

Chicago Ridge, Illinois

Ensured compliance with all company policies and procedure. Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.

Managed key holder responsibilities such as opening and closing the store, setting alarms. Handled customer inquiries and complaints with professionalism and patience. EDUCATION AND TRAINING

GED

General Studies Plus Typing/shorthand, Little Flower High School, Chicago, IL May 1973 SECRETARIAL

From 1974/2014 worked as an administrative assistant in various jobs from working as a fill-in floater to working directly for up to 3 attorneys-will supply resume with these positions fully explained

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