Project Manager Scrum Master
Resume:
PHILLIP MARK YORK
Plano, Texas *****
***.********@*****.*** / 972-***-****
SUMMARY
Innovative Senior Scrum Master and Project Manager Seeking Strategic Leadership Role like Director of Project Manager/Scrum Masters or Lead Sr Scrum Master.
A calm accomplished project management expert with over a decade of experience in driving successful project outcomes through Agile methodologies, hybrid project management, and data-driven decision-making. Expertise in leveraging 25 plus years of project management and leadership skills to accomplish what may seem impossible but is achievable by a unified cross-dependent team in an efficient, fun and streamlined manner, ensuring timely delivery while maintaining high-quality standards. Adept at fostering collaboration in multi-national, multi-shore, remote and hybrid work environments, utilizing advanced communication tools to connect these diverse cross-functional teams. Committed to sustainability and implementing excellent practices, prioritizing stakeholder engagements and continuous improvement to position projects for success in an evolving landscape marked by technological advancements and shifting dynamics.
SKILLS
Excellent communication
Strong leadership and motivation
Effective conflict resolution
High adaptability
Coaching and mentoring abilities
Servant Leader
Effective facilitator and Team Builder
Agile methodologies (Scrum, Kanban, Lean, )
Project management tools (Jira, Azure DevOps, Microsoft Project, Rally, Artemis, Excel, etc.)
Data analysis and reporting (MS Excel, pivot tables)
Software development life cycle (SDLC)
Cloud solutions (IaaS/SaaS) and technical support.
Strong MS Office and Google suite skills.
EXPERIENCE
Sr. Scrum Master /Sr. Project Manager /HTC/Berkshire Hathaway Home State Company - Addison, TX 04/23–10/24
Coordinated Agile sessions across four distinct teams, focusing on planning, tracking progress, encouraging collaboration, continuous improvement and reporting outcomes.
Actively participated in weekly, bi-weekly, and quarterly planning sessions and reporting efforts to ensure alignment with project goals and timelines.
Repeatedly achieved near impossible deadlines, demonstrating strong project management and team efficiency.
Managed two high-exposure corporate initiatives: led the replacement of the legal system with MerusCase and scrum master for the integration of OnBase / Sales Force with core business information systems.
Fostered team bonding and improved work practices through enhanced communication and coordination; organized fun interactive team-building events to strengthen team dynamics and morale.
Sr. Project Manager IT, / Tenet Health Care/USPI - Farmers Branch, TX 11/2022 - 04/2023
Managed four teams, effectively communicating with internal clients, vendors, and hospitals to ensure timely delivery of IT projects and solutions.
Hosted and participated in recurring meetings, tracking and presenting project progress using PowerPoint, Timeline Pro, and Excel to provide clear updates to stakeholders.
Partnered with senior leadership and cross-company teams to bring joint solution sets to realization, enhancing collaboration and project outcomes.
Led diverse integration projects like combining three hospitals into a single inventory and accounting system, replacement of legacy systems with custom-developed applications, and completion of User Acceptance Testing (UAT) for 16 Oracle-based tools.
Built and maintained comprehensive project plans covering visions, contacts, issues, risks, action items, schedule/cost tracking, and status updates to ensure effective project management and stakeholder communication.
Sr. Project Manager IT/Sr Scrum Master / PENNYMAC MORTGAGE LENDER - Plano, TX 08/2021 - 11/2022
Served as a servant leader for three teams, utilizing Agile Scrum and Kanban methodologies to effectively manage, prioritize, and direct work efforts, maximizing value delivery to clients.
Collaborated with IT PMO leadership, senior technical leads, product owners, UAT analysts, developers, and quality analysts to guide and motivate two Kanban teams and one Scrum team in achieving targeted development, testing, and deployment goals within quarterly roadmaps.
Actively participated in all Agile ceremonies, including quarterly planning, decision forums, change advisory board meetings, iteration planning, daily stand-ups, product owner acceptance reviews, production support monitoring, story refinement, sprint reviews, and retrospectives.
Prepared and facilitated team celebrations and team-building exercises to enhance team cohesion and morale, fostering a positive work environment.
Refined a Jam-board retrospective approach by creating templates for use across other teams, improving the effectiveness of retrospective meetings and promoting continuous improvement.
Director Level Product Owner / VIZIENT INC - Irving, TX 11/2020 - 08/2021
Served as primary conduit between IT and business stakeholders for the Integrated Fee Share (IFS) program, ensuring alignment on project goals, requirements, and strategic objectives.
Oversaw the completion of application development by managing release processes and providing ongoing production support, ensuring seamless operations and minimal disruption to business activities.
Provided priority direction for IT development efforts while actively participating in all Agile ceremonies, including quarterly planning, monthly steering committee meetings, iteration planning, daily stand-ups, product owner acceptance reviews, production support triage, story refinement, sprint reviews, and retrospectives.
Quantified program progress and projections to equip IT teams with clear work prioritization, enhancing efficiency and enabling focus on critical deliverables that align with business priorities.
Established a program perspective baseline through comprehensive assessments, introducing process improvements and tracking mechanisms that optimized project performance and outcomes while fostering a culture of continuous improvement.
Senior Project Manager / AMERICAN AIRLINES - Ft. Worth, TX 09/2014 - 06/2020
Oversaw all phases of Scrum project management for various digital enterprise initiatives, including the pre-paid baggage management system, vendor invoicing and tracking, electronic document management, single sign-on customer portal, Donate Miles program administration, security initiatives, and customer upgrade programs.
Led two Agile-Scrum teams by facilitating Scrum ceremonies such as daily stand-ups, iteration planning, grooming sessions, demos, retrospectives, road mapping, and sprint planning to ensure effective project execution.
Delivered comprehensive weekly and monthly status reports to senior leadership and key stakeholders, providing insights into project progress and potential risks.
Established the department's first applications and infrastructure setup in IBM Azure Cloud using an Infrastructure as a Service (IaaS) model, resulting in significant annual maintenance cost reductions.
Developed an industry-leading Master Customer Data Management tool that improved transactional data accuracy from 25% to 78% within four months while overseeing two Scrum teams; served as the Agile lead in three separate enterprise-level programs leveraging a scaled Agile framework.
Customer Service Representative/Analyst / SOUTHWEST AIRLINES - Dallas, TX 01/2010 - 02/2014
Played a key role on the core customer service team, delivering 24/7 support to customers and team members by leveraging over 20 business applications to resolve urgent technical issues across 70 airports and 6 reservation centers worldwide.
Achieved zero customer complaints over 4-years demonstrating exceptional service quality and commitment.
Provided high-level customer support to more than 35,000 Southwest Airlines customers.
Analyzed Excel spreadsheet systems and formulas for calculating customer service performance statistics; identified system flaws and implemented new formulas that significantly improved data accuracy.
Enhanced team cohesion by developing a department skit for the company HQ spirit contest, incorporating interactive audience features that increased engagement and led the team to win 1st place.
Engaged 140 team members in recreating the New Orleans French Quarter at the Dallas office for company Halloween celebrations, fostering team pride and camaraderie through creative collaboration.
EDS Project Analyst/Senior Project Manager / EPO – Plano, TX 01/2005 - 01/2008
Oversaw key projects and programs for high-revenue accounts as the leader of the Leveraged Project Management team, ensuring successful delivery and client satisfaction.
Managed communications with clients, including scheduling, deliverables, and service requests, for major accounts such as Delphi and United Airlines, enhancing client relationships and operational efficiency.
Facilitated integration work session scheduling and weekly status reporting to keep stakeholders informed and aligned on project progress and challenges.
Played a pivotal role in developing an internal website for client enterprise and program management offices, streamlining the dissemination of critical team information and improving accessibility.
Mentored multiple program and project managers in maintaining cross-project integrated schedules, enabling on-time delivery of complex initiatives while implementing quality assessments on project management processes.
Manager/Project Manager / EDS Department of Veterans Affairs – Plano, TX 03/2000 - 01/2005
Built a centralized planner support team to ensure standardized program reporting and support, resulting in improved efficiency and consistency across project management processes.
Successfully doubled revenue by implementing strategic initiatives and optimizing resource allocation, significantly enhancing the team's overall performance and impact.
Expanded the team from 8 to 16 members, effectively tripling the number of program and project managers supported, which facilitated better project oversight and coordination.
Developed and implemented best practices for program reporting, ensuring all stakeholders received timely and accurate information on project status and performance metrics.
Fostered a collaborative team environment that promoted knowledge sharing and professional development, leading to enhanced capabilities within the project management team.
Manager, Senior Process Management Specialist / American Airlines – Ft. Worth TX
Led Quality and PM Consultant Teams at AMR/Sabre, ensuring standardized program reporting and support.
Managed communications with key stakeholders, facilitating the alignment of project goals and deliverables while improving client service metrics for enhanced operational efficiency.
Developed and implemented process improvement initiatives that optimized workflow and increased productivity across various projects, contributing to overall organizational success.
Mentored junior process management specialists, fostering skill development and promoting best practices in project management and process optimization.
Conducted quality assessments on existing processes, implementing account-specific standards and customized reporting to enhance performance tracking and accountability including “Go to Green” plans by V.P.’s area.
EDUCATION AND TRAINING
Bachelor of Business Administration: Business Analysis & Management Information Systems
TEXAS A&M UNIVERSITY - College Station, TX
Scrum Master Certified (SMC) Six Sigma Yellow Belt IT Certified Project Manager (ITCPM) Basic Project Management Startup and Planning Course Instructor (US & Canada) Certified PMI
Pending Project Management Certifications
Professional (PMP), (Re-Certification Pending (PMI) Expected in 07/2025
ACP Certification (Pending (PMI) Expected in 06/2025
ACTIVITIES AND HONORS
Project Management Institute, North Texas Food Bank, Member of My Possibilities Residential Board Committee, Presenter at 3 National Project Management Symposium Events, Three times Deacon Team-Lead, Director of Puppet Ministry (60+ volunteers), Seniors Shuttle Driver, Foreign Mission Board Team Lead in Ammon, Jordan Summer School program teaching Arabic children English, Eagle Scout
INTERESTS
Family Time
Hiking
Traveling
Camping
Ministering
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