gerald m. hatchett, Jr.

**** **. ******* ******, ***. 7B Bronx, NY 10462 240-***-****

Leadership Skills

Self-Starter

Anticipatory

Positive Relationships

Teamwork

Collaboration

Innovative

Professional Experience

DIVERSIFIED SAFETY SERVICES — Aberdeen, MD

Served as the workplace safety trainer by providing a workplace that was safe and free of hazards.

Safety Trainer, August 2009 to August 2017

Proposed creative and innovative practices supporting current safety requirements and regulations.

Stayed aware of current health and safety standards of the Occupational Safety and Health Administration (OSHA) to ensure that the company was in compliance with those standards

Implemented a comprehensive safety culture of respect and open communication

Implemented various health and safety programs in the workplace, including hazard assessment, Chemical hygiene plans, Exposure control, Respiratory protection and emergency response.

Educated employees about their roles and responsibilities in keeping the workplace safe.

HATCHETT CONSULTING — Fort Washington, MD

Served as an IT Help Desk Technician responsible for providing technical support and assistance, interacting with customers by phone or in-person to resolve computer problems related to software and hardware issues.

Help Desk Support, July 2009 to August 2010

Diagnosed and resolved technical problems in a multi-user environment.

Troubleshoot and researched documents and resolved technical issues surrounding Windows NT, Windows 2000 Professional, MS Office, e-mail, Internet connections and hardware/peripherals. Set up workstations and laptops for customers; configured systems, ensured network connectivity and

Worked on home Smart Box appliances that facilitate the use of data/video projectors

Professional Experience (continued)

installed and tested hardware and software. Managed software copyright compliance and version control.

Implemented network management

to enable internet security using firewall-based protection.

Provided network security to ensure privacy in home-based network designs.

Disassembled and reassembled computer hardware.

Supported small and commercial business internet needs.

Worked on home Smart Box appliances that facilitate the use of data/video projectors

COX COMMUNICATIONS – Springfield, Virginia

Field Service Representative III, January 2000 to January 2009

Oversaw and monitored over 4,000 videos, telephony and high-speed data inquiries per year.

Served as senior technical advisor for technical support and advanced software installation services.

Trained users on software/networking guidelines.

Managed services and responded to inquiries about hardware, software peripherals and networking.

Evaluated hardware and network problems and upgraded systems software when requested and when hardware configuration permits. Place and test plastic conduit for underground electrical cable.

Installs both internet and data cable (CAT3, CAT5, CAT6) in residential and commercial buildings.

Maintained a microcomputer user support database to track all calls and contacts.

Suggested changes and improvements in procedures for company’s digital and analog telephone systems, video and Internet service installation program.

Installed network interface devices to modulate analog signals to sound.

BANK OF NEW YORK — Manhattan, NY

Served as the computer operator and shift manager. Monitored and controlled computer and electronic data processing equipment according to standardized operating instructions. Managed and improved network performance by troubleshooting hardware and software problems.

Computer Operator/Assistant Shift Manager, July 1987 to August 2000

Operated and monitored bank’s mainframe and mid-range computer and peripheral equipment, such as printers, tape and disk drives, in an environment requiring continuous shift coverage.

Selected and loaded input and output, observed operation of equipment, control panels, error lights, verification printouts, error messages, and faulty output.

Monitored computer and network systems using operating systems utilities, and messages from system software or applications program.

Maintained records including problem documentation and actions taken, computer utilization logs, file identification, and similar data.

Prepared training modules for student employees – speeding efficiency.

Edited, spliced duplicated and distributed microfilm and microfiche to end users.

TRANS WORLD AIRLINES — Queens, NY

Served as a lead customer experience manager for airline.

Customer Service Agent, July 1992 to August 1996

Managed the Customer Relations Help Desk.

Structured projects and assignments for the team. Planned and assigned work to meet tight deadlines.

Furnished guidance and assistance to over 70,000 passengers.

Organized and conducted a full range of customer service and administrative activities.

Education & Certifications

PRINCE GEORGES COUNTY COMMUNITY COLLEGE — Largo, MD

Construction and Weatherization, 2009

COX UNIVERSITY — Chantilly, VA

Internet/Extranet Support, Telephony, and Cabling, 2001

adv3jw@r.postjobfree.com 2000 Computer Training School - New York, NY

A+ Computing and Networking, 2000

Borough of Manhattan Community College – New York, NY

Computer Programming, 1988

NYIT College - Brooklyn, NY

Design Drafting, 1984

Certifications:

CPR/BASIC FIRST AID Certification Cert# Md111 2009

Occupational Hazards and Safety Administration 10/30 Hour Construction OSHA Certification. Certification 2009

Home Weatherization, Leadership in Green Energy and Environmental Design. (LEEDS)

Cub Scouts – Imagine Foundations Charter School Cub Scout Master

Fort Washington Boys and Girls Club - Coach

Fort Washington Little League – Coach

Professional Wedding and Event Photographer

Of Note

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