Business Operations Customer Service

NUNO FERREIRA GUERRA CANDEIAS PAINHO

New York, NY +1-929-***-**** *******************@*****.*** Professional Summary

Motivated, reliable, and dynamic professional with a strong background in customer service, sales, team leadership, and business operations. Known for being hardworking, punctual, respectful, consistent, and a true team player. Excellent interpersonal skills, strong attention to detail, and ability to quickly adapt and learn. Multilingual with entrepreneurial experience and a proven track record in client retention and process management. Work Experience

Founder & Fleet Manager – Independent Transportation Business (Uber platform) Lisbon, Portugal Dec 2019 – Present

● • Manage business operations including driver recruitment, vehicle inspection, and licensing.

● • Oversee administrative tasks and compliance with local regulations.

● • Provide customer-focused transportation services through ride-share platforms. Local Accommodation Manager – Short-Term Rental Management Lisbon, Portugal Jan 2019 – Dec 2021

• Managed check-ins and check-outs for guests in local apartments.

• Performed occasional cleaning and linen changes.

• Oversaw listings and bookings through online platforms (e.g., Airbnb, Booking.com). Customer Retention Specialist – Altice (MEO Call Center) Portugal Apr 2016 – Dec 2018

● • Handled retention for home services (TV, internet, phone).

● • Achieved top-performer recognition through successful client negotiations.

● • Utilized CRM systems and sales portals to manage client data and services. Sales Representative (Door-to-Door) – Vodafone Portugal Portugal Oct 2014 – Mar 2015

● • Presented and sold telecommunications products directly to clients.

● • Developed persuasive communication skills and sales closing techniques.

● • Managed all post-sale administrative processes. Administrative & Logistics Assistant – Family Business – Italian Furniture Import/Export Portugal 2012 – 2014

● • Assisted in inventory management, email communication, and scheduling.

● • Provided customer service and helped with product deliveries and setups.

● • Supported business operations and client relations. Education

Professional Course in Sports Management

Portugal Oct 2011 – Nov 2013

- 3-year vocational program with internship.

- Final Grade: 17/20

High School in Socio-Economics

Portugal Completed 11th Grade

Languages

• Portuguese: Native fluency (spoken, written, comprehension)

• Spanish: Fluent (spoken, written, comprehension)

• English: Intermediate (working knowledge, improving daily) Digital Skills

• Proficient in Microsoft Word and Excel

• CRM systems knowledge (used in telecommunications and sales)

• Email management and digital communication tools

• Familiar with online sales portals and quick to learn new systems

• Google Workspace (Docs, Sheets, Gmail, etc.)

Other Skills

• Excellent time management and organizational skills

• Strong problem-solving and communication abilities

• Quick learner with a proactive attitude

Licenses

• Valid car and motorcycle driver’s license (Portugal)

• In the process of obtaining relevant New York State licenses

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