Operations Manager Sales
Resume:
TRACY T. PETERSEN
**** ****** *****, ******, ** *6655
505-***-****, *********@*****.***
CAREER PROFILE
Progressive high-performance leader and manager with excellent results and people skills. Creator of excellent relationships with all levels in organization and the public. Highly motivated, enthusiastic, industrious and versatile. Ability to size-up tasks, delegate responsibility, coordinate effort, elicit cooperation, and ensure efficient follow-up. Skilled at flexibly and efficiently handling more with less.
PROFESSIONAL EXPERIENCE
Retired, Albuquerque, New Mexico and Lorena, Texas 10/17-present
Sandia Sunrooms, Albuquerque, New Mexico 6/01-9/17
Operations Manager
Scheduled and coordinated the building process of windows,
patio covers & sunrooms.
Coordinated site visits with customers to discuss overview of project.
Collected payment.
Organized service calls on issues that customers might have.
Supervised up to 10 people daily i.e. sub-contractors on
jobs involving electrical, plumbing, H.V.A.C., stucco & framing.
The Home Service Store, Albuquerque, New Mexico 12/00-5/01
Field Manager
Acquired tradesman and maintained database of contractors to fulfill work orders for our affiliate members.
Marketed and promoted value and benefits to build customer base and revenue.
Worked as a liaison between the national affiliate contractors
and the inter-company network.
Maintained complete and in-depth files pertaining to trade affiliate requirements to perform duties for company.
Furrows/Payless Cashway, Albuquerque, New Mexico 1/94-11/00
General Manager, Group Store Director, Operations Manager, Lumber Sales Manager,
Showroom Sales Manager, and Commercial Outside Sales
Managed one to three different stores at a time in New Mexico.
Responsible for hiring, training, promoting, safety, and performance reviews.
Marketing expertise focusing on gross profit, return on investment, and bottom-line profitability.
In charge of total store operations, budgeting, inventory and shrink control, merchandising, security and loss prevention.
Facilitated bad debt collection.
Selected to be the Store Team Scheduler Trainer.
Purchased and merchandised for all departments.
Received and provided annual bonuses.
TRACY PETERSEN RESUME PAGE TWO
Allwoods/Builders Emporium, Albuquerque, New Mexico 3/80-10/93
Store Manager, Assistant Manager, Department Manager, and Sales
Managed one to four different stores at a time in New Mexico.
Responsible for hiring, training, promoting, safety, and performance reviews.
Marketing expertise focusing on gross profit, return on investment, and bottom-line profitability.
Results-oriented manager raising sales volume from $6.9
million to 12 million over a four-year period despite significant competition.
Accountable for total store operations, budgeting, inventory and shrink control, merchandising, security and loss prevention.
Provided management support and troubleshooting.
Assigned to Special Projects as Assistant to the District Manager.
Achieved consistent profitability.
Consistently able to improve shrink.
Ran training store for management development.
Purchased and merchandised for all departments.
Received and provided annual bonuses.
EDUCATION/TRAINING
Professional Development Training Classes with Ken Blanchard, Stephen Covey and others such as Management by Strengths, Leadership Empowerment, Management Development, How to Build a Better Team, Fundamentals of Finance and Accounting, Time Management, Retail Management Skills Trainer, Store Team Scheduler Trainer, Franklin Seminar, Interviewing and Hiring Techniques, How to Handle Difficult Employees, Selling Skills in Retail Hardware.
Certifications include:
Electrical Wiring and Blueprint Reading for Construction
Albuquerque Technical Vocational Institute, Albuquerque NM
New Mexico State University, Carlsbad, New Mexico (Liberal Arts)
SPECIAL RECOGNITION
Trainer in Retail Management Skills over a one-year period.
Received Red Arrow (Sales) Award.
Recognized as the Training Model Mentor for Management Development.
Received United Way Community Service Award.
Named WR Grace Western Region Home Center for Sales and Profit.
Presented with Outstanding Customer Service Performance Award.
Contact this candidate