Customer Service Entry Level
Resume:
IYONA SPRUILL
************@*****.***
Highly motivated and enthusiastic customer-focused Entry Level Receptionist with 3+ years of experience in clerical and 6+ years in customer service. Proven record of implementing new systems in and on the administrative spectrum for better time management, causing a 20% increase in efficiency. Skilled in administrative tasks, supporting a professional and friendly atmosphere.
EXPERIENCE
FEB. 2018- APR. 2023
FLURRY OF 6+ YEARS OF CUSTOMER SERVICE JOBS, MOSTLY CASHIER AND SERVER WORK
RANGING FROM MCDONALD'S TO OLIVE GARDEN
SEP. 2020 – MAR. 2021
Unit Secretary/ Cardiac Monitor Technician, John d. Archibold Memorial Hospital
recordings for monitoring patients
monitored alarms where applicable.
Reports significant observations of cardiac rhythms.
Performed clerical duties including maintenance and organization of patient records as well as breakdown of medical charts for record keeping purposes.
MAR. 2023 – MAY. 2025
CNA, CARDIAC MONITOR TECHNICIAN, RN, COLQUITT REGIONAL MEDICAL CENTER
Evaluated patients to identify and address wounds, concerns, behavioral issues, and medically relevant symptoms.
Assisting patients with mobility needs, including moving to and from beds, organization of wheelchairs and preparation of assistive devices.
Delivered individualized patient care by recording vital signs, documentation of observations, and evaluation of patient’s needs and progress.
SEP. 2023 – NOV. 2023
ENTRY LEVEL RECEPTIONIST, CHAPARRAL / ROBALO BOATS
Implemented a new and comprehensive filing system for electronic and paper documents, resulting in better time management and productivity.
Greeting visitors and directing inquiries to appropriate staff.
Assisted with office management, supplies, ordering replacements when necessary.
Completed basic administrative tasks such as filing, scanning, creating documents, scheduling appoinments and answering phones as needed.
DEC. 2023 – FEB. 2024
CALL CENTER REPRESENTATIVE, CDK GLOBAL/ FORMALLY ELEAD
Answering phones, data entry, drafting emails and creating documents.
Greeting visitors and answering/ directing inquiries to their proper department.
Helped console unruly customers, helping to solve matters in a quick and satisfactory conclusion, opting for coworkers and my higher-ups to direct more aggressive visitors to me.
FEB. 2024 – MAY. 2025
CUSTOMER SERVICE REPRESENTATIVE AND TECHNICIAN, VERIZON
Greeting and assisting visitors with any and all phone concerns and issues.
Assisted with office management, supplies, ordering replacements when necessary.
Worked alongside my supervisor in tasks higher than my position would demand, such as assisting in the hiring and firing of staff, retrieving and ordering shipments and inventory, and basic store upkeep.
Completed basic administrative tasks such as filing, scanning, creating documents, scheduling appointments and answering phones.
EDUCATION
JULY 2020
DIPLOMA, BERRIEN HIGH SCHOOL
I finished high school at 17, and graduated at 18 with a 3.41 GPA, keeping multiple honors classes, and obtained two college credits throughout my middle and high school term periods. I also had extracurricular activities such as being president of SGA, a member of the Art Club, FBLA, and playing basketball and track; earning myself multiple physical accolades as well.
JANUARY 2021- CURRENT
EDUCATION, SRTC
I am currently enrolled in college, my long-term goal being to teach (specifically as an art teacher) and actively studying for the ECCE degree. My professors, advisors, and other faculty can attest to not only my intelligence but my personal skills and behaviors.
SKILLS
●Office supply management
●Administrative support
●Mail and Package handling
● Communication and interpersonal skills
● Empathy
● Dependability
●Computer and Technology Proficiency (Microsoft Word, Office, Spreadsheet, PowerPoint, etc.) Typing at 69 WPM
●Meticulous attention to detail and adaptability
●Multitasking
●Multilingual
●Scheduling and appointment management
●6+ years in customer service, earning me an impeccably sharpened degree of professionalism and poise, time management, and team collaboration.
●Data entry
●Telephone etiquette
ACTIVITIES
References available upon request.
As I am currently in college and actively working with computers and technology, I have also studied multiple languages, such as Spanish, French, Japanese, and Korean, and I am currently studying Russian.
I passionately enjoy the many sides of creation, art (painting, drawing, etc.), drafting stories, and poetry, and have often found that my talent has helped my professional life and career in some aspect.
In my personal life, I also happily spend my free time volunteering at my local Assisted Living and Senior Care facility and substitute teaching for my county’s school system. My team leader, Anita, has given me great praise and has even suggested that I stay on for a long-term period, not just because of my compassion and generally good nature, but even despite my lack of seniority.
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