Call Center Representative
Resume:
Islaam Sammour
Secretary & Call Center Representative
Profile
Dedicated and organized professional with extensive experience in administrative support and customer service. Proven ability to manage multiple tasks efficiently while providing exceptional service to clients and colleagues. Strong communication skills and a friendly demeanor, ensuring a positive experience for all callers. Adept at utilizing various office software and telephone systems to streamline operations. Committed to maintaining confidentiality and professionalism in all interactions. A proactive problem-solver with a keen attention to detail and the ability to work effectively in a fast-paced environment. Experienced in handling high-volume calls and maintaining smooth office operations.
Employment History
Secretary at Various Organizations
January 2020 — October 2023
Provided comprehensive administrative support to managers and teams, facilitating efficient office operations. Responsibilities included managing schedules, coordinating meetings, and handling correspondence. Developed and maintained filing systems to ensure easy access to information.
Call Center Representative at Various Organizations January 2018 — December 2020
Handled inbound and outbound calls, providing customer support and information on products and services. Resolved customer inquiries and complaints with professionalism and courtesy. Documented customer interactions and feedback to improve service delivery. Secretary & Call Center Representative at InfoCision June 2017 — January 2025
Managed telephone communications, routing calls to the appropriate personnel and ensuring efficient mail flow in and out of the office. Provided frontline support in a busy call center environment, contributing to overall customer satisfaction.
Secretary at LKM ENTERPRISE
June 2016 — August 2016
Oversaw office supplies management, placing orders as necessary, and ensuring that administrative tasks were completed efficiently. Handled incoming letters and packages, distributing them appropriately within the organization.
Details
*************@*****.***
Skills
Excellent verbal and written
communication
Strong organizational and
multitasking abilities
Proficient in Microsoft Office
Suite
Customer service orientation
Problem-solving skills
Attention to detail
Cashier at WINDIXXIE
January 2015 — January 2016
Managed daily cash transactions and provided excellent customer service at the counter. Operated computerized cash registers and handled various payment methods, ensuring accuracy in cash handling.
Education
Nunez Community College, CHALMETTE
August 2016 — January 2017
CHALMETTE HIGH SCHOOL, CHALMETTE
May 2015
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