Customer Service Front End
Resume:
Melanie Mathis
Lancaster, CA *****
***********@*****.***
Professional Summary
Hardworking front-end supervisor with 15+ years of experience in retail and customer service. Proven expertise in managing cash handling procedures and training staff to enhance efficiency, resulting in reduced transaction errors. Skilled in utilizing point-of-sale systems and fostering strong customer relationships. Demonstrated leadership by supervising teams of over 30 associates and implementing strategies to improve sales and customer satisfaction. Willing to relocate to: Los Angeles, CA - Los Angeles, CA - Lancaster, CA Work Experience
Cashier/Stocker
Dollar tree-Lancaster, CA
November 2024 to Present
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Assisted in inventory management by monitoring stock levels at the checkout counter
• Performed opening/closing duties including counting money in the register before/after shifts
• Maintained confidentiality of sensitive financial information during transactions
• Developed rapport with regular customers by remembering their preferences and providing personalized service
• Suggested alternative products when requested items were out of stock Front End Supervisor/Lead Cashier
Bristol Farms-South Pasadena, CA
October 2007 to March 2022
• Managed cash handling procedures, including opening and closing registers, counting cash drawers, and preparing bank deposits
• Implemented new training program for front-end staff, resulting in improved efficiency and reduced transaction errors by 8%
• Monitored checkout lines to ensure prompt service and minimize wait times for customers
• Collaborated with store management to develop strategies for increasing sales at the front end
• Maintained accurate records of daily transactions, including voids, returns, and exchanges
• Trained new hires on company policies, procedures, and customer service standards
• Developed strong relationships with regular customers by providing personalized service and addressing their specific needs
• Coordinated with other departments to ensure smooth operations at the front end during peak hours or special events
• Supervised a team of 30 plus front-end associates, providing guidance and support to ensure excellent customer service
Accounts Payable Assistant
Bristol Farms, Inc.-Carson, CA
November 2016 to June 2017
• Processed and verified invoices, purchase orders, and expense reports for accuracy and completeness
• Assisted with month-end closing activities by preparing accruals and reconciling accounts payable balances
• Collaborated with purchasing department to resolve pricing or quantity discrepancies on invoices
• Performed regular audits of accounts payable processes to identify areas for improvement and implement best practices
Supervisor
Whole Foods Market-Pasadena, CA
October 2002 to August 2007
• Provided excellent customer service.
• Supervised a team of 40 plus front-end associates, providing guidance and support to ensure excellent
• Resolved customer complaints or issues in a timely manner, ensuring high levels of customer satisfaction
• Assisted with inventory management tasks such as receiving shipments and conducting stock counts
• Developed strong relationships with regular customers by providing personalized service and addressing their specific needs
• Coordinated with other departments to ensure smooth operations at the front end during peak hours or special events
• Utilized point-of-sale (POS) system to process transactions accurately and efficiently while maintaining a friendly demeanor towards customers
Telemarketing
Yellow Pages-South Pasadena, CA
March 2000 to April 2001
• Generated leads and secured sales through outbound telemarketing calls
• Built strong relationships with customers, addressing their needs and providing product information to drive sales
• Utilized CRM software to track customer interactions, update contact information, and manage follow- up activities
• Managed a high volume of outbound calls per day while maintaining quality standards
• Followed up on leads generated from various marketing campaigns using persuasive communication techniques
Courtesy Clerk
Bristol Farms, Inc.-South Pasadena, CA
July 1996 to March 1998
• Efficiently bagged groceries for customers, ensuring items were properly sorted and protected during transportation
• Maintained a clean and organized work area to promote a safe and pleasant shopping experience for customers
• Assisted in loading grocery bags into customer vehicles, providing friendly and helpful service
• Demonstrated strong attention to detail by carefully handling fragile or perishable items while bagging groceries
• Managed multiple tasks simultaneously, such as bagging groceries, retrieving carts, and assisting customers with inquiries
Education
Some college in Education
Cerritos College - Cerritos, CA
2017 to Present
Child Psychology
Pasadena City College
2001 to 2002
Skills
• Sales
• Accounts Payable
• POS
• Customer service
• Front desk
• Organizational skills
• Delivery Driver Experience
• Google Suite
• Leadership
• Driving
• Stocking
• Management
• Hospitality
• Computer skills
• Cash handling
• Supervising experience
• Telemarketing
• Communication skills
Certifications and Licenses
CDL
Driver's License
July 2023 to May 2028
Additional Information
After leaving Bristol Farms I started working as a delivery driver for Instacart. It was supposed to be temporary,but it ended up paying the bills, so I continued to do that for two years . Then I decided I need a real job,so I can have some kind of permanence and start a new career at a different company,so I applied at the new Dollar tree location in Lancaster so I can get back into the work force. I’ve been working there for four months now.
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