Courtesy Clerk Customer Service
Resume:
CARISSIMA BALLES
**-**** ***** *** ** Mountain View, HI 96771
808-***-**** • adu3k3@r.postjobfree.com
Objective
To utilize, collectively, all occupational and educational experiences in an effort to grow professionally with a company that will see me as an asset to their organizational success. To successfully grow with the company to ensure and pursue the goals of holding a managerial position and share my knowledge from any experience that I gain; educational and all occupational experiences.
SUMMARY OF QUALIFICATIONS
10+ years of cash handling experience, sharing a register as well as running my own.
6+ years of retail experience, both clothes and miscellaneous items such as: toys, baby gear items, and big ticket items.
Customer service both on the phone and in person. Over 10 years of customer service experience. Well organized and efficient in filing, ordering and organizing setting up displays for ads.
Able to lift more than normal weight, 50lbs- 75lbs. Pallet jack operator both electrical and manual.
Working with sapphire and computer systems. Sapphires are used to locate an item in a specific bay in back of warehouse; look up of items in stock and, or in transition. Computers to place orders and to confirm orders.
Working with different types of POS systems. Touch screen and keyboard.
Handling all types of monetary usage; cash, debit/credit, and gift cards, checks, vendor checks and coupons.
Stocking merchandise either perishable or non perishable, retail or foods. Rotating all merchandise making sure all are out and available for purchase.
Job coaching people with disabilities, but highly functional and capable to hold jobs.
Assisting participants or mentoring them while at work and/or and classes at Abilities Unlimited main office.
PROFESSIONAL WORK OF EXPERIENCE
Central Pacific Bank February 2015- January 2022
525 Kilauea Ave.
Hilo, Hi 96720
Universal Banker I/Teller II:
Filling out paper work, scan, email, phone calls in and outbound. Meeting with customer’s in branch. Selling products for the bank to better serve our customers.
Assisting customers with their daily inquiries bank information, online, mobile, infoline banking.
Updating debit card information for travel, valid transactions, filing disputes if there are unauthorized transactions.
Transferring calls to the appropriate departments, and connecting calls with the appropriate department.
Opening new accounts both personal and business, loans, etc.
Supervise other tellers, correct and sign off on work if necessary.
Safeway Inc., June 2014- February 2015
1234 S Beretania St,
Honolulu, HI 96814
General Merchandise Manager (GM):
Work all merchandise on both load and non-load nights. Putting back stock away in proper designated areas, and filling the floor and completing PI’s or Product Inventory. Understanding management responsibilities.
Understanding requirements and standards of upper management.
Able to finish my responsibilities in a timely manner.
Looking for something that will help me expand my knowledge and to make a better lifestyle for myself and my family.
Safeway Inc., December 2013- June 2014
1234 S Beretania St
Honolulu, HI 96814
Customer Service:
Answer phone calls, handle all types of transactions; cash, credit, debit, returns, exchanges, and attending to any deliveries and or complaints from customers and handling it with an orderly fashion unless management requirement is needed.
Primary department that handles all returns via all types of transactions
Money orders, Western Union transactions, distributing of employee checks or pay stubs
Primary person besides managers to give overrides when a mistake in the system or cashier takes place
Safeway Inc., December 2013- June 2014
1234 S Beretania St,
Honolulu, HI 96814
Floral:
Make various arrangements, set up the department to the specific season such as; Valentine’s Day, Mother’s Day, Father’s Day, May Day, and Graduation.
Handled phone and in person orders
Handled cash/credit/debit transactions, and the end of the night if closing closed out register and transported our register to the customer service booth.
Assisted customers and employees with daily needs and requests
Abilities Unlimited August 2013- December 2013
414 Kuwili Street, Suite 103
Honolulu, Hawaii, 96817
Direct Support Worker:
Work one on one with the participants (client(s) with disabilities, job coaching, mentoring, and daily paperwork for myself to fill out after working with my clients. Teaching my clients to be independent and move forward with his/her life as if they never needed or had any help.
Available to switch with coworkers if necessary and if told at a reasonable time.
Understanding people with an entirely new way of life.
Able to help others as well as myself.
Pushing the participants to do better because I know they are capable of being a better person than they were once told.
I needed something that was beneficial for my family such as, benefits for my son and I, and I needed something more stable with hours and pay.
Koolina Golf Club, January 2011-September 2013
92-1220 Aliinui Dr.
Kapolei, HI 96707
Snack Shop Attendant:
Cash Handling, customer service, daily money drops, and cleaning and restocking merchandise; foods, drinks, perishables and non-perishables. Able to work unsupervised or supervised. Able to work in various work pace such as slow and transit to face pace. Able to work with and without others.
Small understanding of Japanese language.
Available to covering other co-workers shifts when needed.
I was offered another position which offered more pay and better hours.
Babies R Us, February 2012-February 2013
1150 Kuala St.
Pearl City, HI, 96782
Sales Associate:
Cash handling in slow and fast pace work environments. Assisted customers on the sales floor as well as over the phone. Organized designated areas, while maintaining continued assistance for management. Able to lift heavy items, unload trucks when new merchandise arrived, stock items on the floor, and put away items that could not fit on the floor.
Register training as well as sales floor associate, assisting customers with any questions regarding any merchandise or items in-store or online.
Sapphire and computer trained. Scan in and out merchandise from bays and checking the sales floor to see if we have the item in transition, in the back or if we have to order from our DC warehouse.
Guest carry-outs and collecting carts from outside the store building.
After returning from maternity leave management treated me like I did not know how to do my job.
Toys R Us, September 2010-February 2012
98-211 Pali Momi Street,
Aiea, HI, 96701
Off-Hour Stocking Clerk:
Unloading trucks with new merchandise on designated truck days. Separate and stock merchandise on the floor. Pull and put away merchandise if needed on the floor or needed to put away. While the store is open, if on the clock, I assisted customers with their needs such as finding items and locating their orders, if they had purchased online. During season time such as Christmas, black Friday, summer, and of course back to school.
Unloading the truck and organizing the merchandise according to their departments.
There was not enough hours to be considered part-time or full-time, so I was asked if I wanted to transfer.
Safeway Inc.,
381 Makaala St.
Hilo, HI 96720
Courtesy Clerk:
Bagged groceries for the cashiers. Stored perishable and non perishable merchandise. Stocked the floors when we ran low on items, helped in every department when needed, and gathered carts/wagons for customers. Provided assistance for customers and secret shoppers.
Assisted the store with the JUST 4U program which enables customers to make a shopping list with specific items the customer usually shops for.
Cleaning the registers, and store when there will be a visit as well as my daily duties as a courtesy clerk.
Rotate grocery when new items come in and taking out the old and properly disposing it.
Moved to Oahu for college, transfer did not go through and school was about to start so I had to leave.
Safeway Inc., June 2008-August 2009
381 Makaala St.
Hilo, HI 96720
Deli Clerk:
Handled cash if I was on the register. Handled food on a daily basis. Fried foods, deli meats freshly cut, cheese freshly cut. Prepared platters if ordered, and salads also made with ingredients provided for us. We also assisted the customers above all.
Prepared food both hot and cold. Slicing meats and cheese as well as making platters fruit, meat, cheese, salad, or sandwiches.
I got injured outside of work and was afraid of getting hurt at work so I stepped down to a lower position.
Coffee Bean and Tea Leaf, December 2007-March 2008
Manoa Marketplace
2754 Woodlawn Dr, Unit 7-106
Honolulu, HI 96822
Barista:
Handled cash, made drinks both hot and cold. prepared the coffee for the morning or afternoon crew. Stocked the perishable foods that we had provided for the customers. Engaged in customer relationships professionally so that they would keep coming back. Counted in and out my register before and after every shift.
Making coffee, blended drinks, rotating the pastry and foods that we did carry.
Moved to Hawai`i to help my parents with financial problems.
EDUCATION
University of Phoenix Bachelors of Science in Business 2014-2023
Hilo Community College Liberal Arts September 2009- August 2010
University of Hawaii @ Hilo September 2008- May 2009
Hawaii Pacific University
September 2007- May 2008
ADDITIONAL INFORMATION AND SKILLS
Skills: Filing Papers, Accounting (basic), Cash Handling, Telephone Etiquette, Customer Service, 10-Key, Power Point, Internet: Explorer and Chrome, Microsoft Word, Excel, Mathematics, Writing and Reading English.
Additional Information: Plays sports both outdoor and indoor sports, mentor coaching camps in high school, Baby-sitting children from newborn to ages adolescents.
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