Customer Service Be A

Simone E. Johnson

Chicopee, MA ***** • 413-***-**** • ***********@***.***

Summary

Passionate and energetic server with over 20 years of experience delivering exceptional customer service in fast-paced, high-volume dining environments. Known for a warm, welcoming demeanor and an unwavering commitment to guest satisfaction. Skilled in suggestive selling, team collaboration, multitasking, and maintaining a clean, efficient work atmosphere. TIPS and ServSafe certified, with extensive experience in POS systems and handling financial transactions. Dedicated to creating memorable dining experiences that encourage customer loyalty and return visits.

Skills

Customer-Focused Service

POS & Cash Handling

Team Collaboration

Suggestive Selling

Opening & Closing Procedures

Fast-Paced Environment Adaptability

Cleanliness & Organization

TIPS & SERV Safe Certified

Experience

SERVER, WOOD-N-TAP, CHICOPEE, MA FEB 2024 – MAR 2025

Provided attentive and friendly service to a diverse clientele.

Delivered orders efficiently and ensured guest satisfaction.

Maintained cleanliness and readiness of the dining area.

SERVER, LUCKY STRIKE RESTAURANT, CHICOPEE, MA APR 2016 – FEB 2024

Greeted guests warmly and guided them through the menu with personalized recommendations.

Handled food and beverage orders with speed and accuracy.

Ensured a clean and stocked section, assisted team members, and performed all side work.

SERVER, WARE CAFÉ, WARE, MA MAR 2009 – APR 2016

Delivered exceptional service during high-volume hours.

Promoted appetizers, desserts, and cocktails to enhance guest experience.

Consistently received positive feedback and repeat customers.

SERVER, THE IVANHOE, MA MAY 1994 – JUN 1999

Delivered courteous, prompt service throughout the dining experience.

Managed multiple tables with precision and care.

Completed opening, closing, and shift-end responsibilities.

Entrepreneurial Experience

OWNER / OPERATOR, SIMONE’S HERBAL EMPORIUM, CHICOPEE, MA JUN 1994 – FEB 2009

Owned and operated a holistic health business.

Provided customized wellness consultations and programs.

Managed daily operations including appointments, sales, and marketing.

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