Customer Service Account Manager

OTTALIE N. CLARK

863-***-**** ************@*****.***

EDUCATION

The Ohio State University, Criminology, Bachelor of Arts 2000

Hughes Center, Paideia High School 1996

SKILLS

Excellent Communication Skills, Good listener, People Oriented, Detail Oriented, Reliable, Compassionate

WORK HISTORY

The Results Company- Lakeland, FL 10/2019- Present

Customer Service Representative

• Answer incoming calls and emails in an efficient manner to identify customer questions and, concerns

ensuring overall customers and product satisfaction and needs are met by providing accurate answers and

solutions to customer queries

• Follow up with callers on complaints while addressing the customer complaints in a compassionate and

patient manner to assist the member with question resolution status and redirect customers to appropriate

teams or departments as needed

• Develop professional relationships with ongoing customers through excellent customer service; Identify

potential leads and forward to sales rep

• Meet call quotas both personally and as a team unit; follow company communication procedures, policies

and guidelines at all times; perform each duty above with customers’ satisfaction as the number one priority

Laidler Marketing Solutions- Tampa, FL 10/2018 – 10/2019

Account Manager

• Communicate and collaborate cross functionally as a liaison between the client and manager

• Following up with clients to ensure that their needs are being met

• Maintain case history records and prepare reports

Essential Catering Solutions- Lakeland, FL 10/2016-Present

Catering Advisor

• Serve as a liaison between businesses, corporations, organizations and funeral homes

• Communicate and collaborate cross functionally to ensure that client needs are being met

• Assist with assigning duties, responsibilities and work stations to employees in accordance with work

requirements

SharperAIM Inc. - Sarasota, FL 3/2018 – 10/2018

Account Manager

• Communicate and collaborate cross-functionally as a liaison between the client and manager

• Ensure accuracy of work and adherence to accounts while maintaining case history records and preparing

reports

• Maintain case history records and prepare reports

McDonald’s Inc.- Lakeland, FL 7/2010 – 05/2019

Crew Trainer

• Train employees within designated work stations in accordance to work requirements

• Serve as liaison for managers and use protocol to help resolve customer complaints

• Conduct regular preventative maintenance as set forth by management, safety and OSHA

DRAGAN, Inc.- Macclenny, FL 5/2009 - 2/2010

Home HealthCare Aide

• Develop and implement client treatment and care plan

• Review and evaluate clients’ progress in relation to treatment and care plans

• Assist clients with daily tasks such as hygiene, medication distribution, meal preparation, and transport

clients to medical appointments

• Serve as a liaison between family, doctors and other contacts

McDonald’s Inc.- Macclenny, FL 9/2008 - 05/2009

Orientation/Shift Manager

• Sort and pull products that are placed on storage racks and organize these materials in their designated

locations within the restaurant

• Achieve all production requirements and made sure that products were at the expected quality standard

• Assign duties, responsibilities and work stations to employees in accordance with work requirements

• Review and evaluate Associates’ progress in relation to learning the responsibilities of different work

stations within the restaurant

Northeast Florida State Hospital- Macclenny FL 05/2008- 08/2008

Rehabilitation Specialist

• Develop Review and Evaluate rehabilitation plans that fit clients’ aptitudes, education levels, physical

abilities, and career goals while maintaining records and preparing reports

• Refer clients to community resources for services such as job placement, housing, medical treatment, or

financial assistance

• Serve as a liaison between family services, courts, protective services, doctors, and other contacts to help

clients who deal with disabilities

SKILLS/ SOFTWARE

Microsoft Suite- Excel, Power Point, Word Intell Software Access Florida Citrix

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