Administrative Assistant Certified Medical

Marquishia Staten, C.M.A

Columbia, SC / 803-***-**** / ************@*****.***

SKILLS SUMMARY

• ICD-10 Training

• Abstracting Medical Records (EHR)

• Medical Terminology Skills

• Proficient in Microsoft Office

• Medical Reimbursement

• Insurance Verification

• Obtaining & Recording Vital Signs

• Management Experience

• Customer Scheduling

• HIPAA Compliance

EDUCATION & CERTIFICATIONS

Palmetto School of Career Development / Columbia, SC Dec 2021 Medical Administrative Assistant Certificate Program Certified Medical Administrative Assistant Dec 2021 CPR/BLS Certified Present

Certified Nursing Assistant / 178874 Present

Certified Medical Administrative Assistant/ P7Y7Q9E2 Present Midlands Technical College / Columbia, SC

Patient Care Technician Program November 2018

• Phlebotomy, EKG, Cardiac Care, CNA, and Medical Terminology Lower Richland High School / Hopkins, SC June 1997

• High School Diploma

PROFESSIONAL EXPERIENCE

Certified Medical Assistant/ Prisma Health April 2022-Present

• Healthcare Compliance

• Vaccine Administration

• Vital signs Monitoring

• Clinical Procedures

• Follow-up Care Coordinate

• Appointment Scheduling

• Detail-Oriented Documentation

• Patient Triage

• Phlebotomy Expertise

• Electrocardiogram (EKG) Monitoring

• Problem-Solving Skills

• Customer Service Excellence

• Healthcare Coding

• Insurance Verification

• Compassionate Patient Interaction

• Electronic Medical Records (EMR) Management

• Patient Care Management

• Team Collaboration

Direct Support Professional / SC Mentor / Columbia, SC March 2016 – April 2022

• Assist patients with all activities of daily living ensuring their safety and well-being

• Begins shift by obtaining event specifications and working with other staff to divide duties

• Transports patients to and from medical appointments

• Prepares and serves meals paying special attention to dietary restrictions and needs

• Administers medication according to the doctors’ orders

• Obtains and records vital signs and notify nursing staff of any concerns or irregularities Office Manager / Jackson Hewitt Tax Service / Columbia SC January 2005 – April 2022

• Provides excellent customer service, including greeting customers and responding to questions

• Trains new tax preparers ensuring they are knowledgeable and prepared to be successful

• Schedules and maintains daily schedules of all staff and customers

• Manages regular employee meetings to share any recent updates with them

• Answering incoming calls and directing the appropriate person/department

• Make outbound calls to customers for needed information if tax return is rejected

• Checks accuracy of tax returns before submitting them to the IRS

• Ensures the copier, printer, fax, and scanner are working properly

• Prints customer refund checks

• Ensures all employees’ time sheets are correct before submitting to payroll

• Client relationship management

• Conflict resolution and problem-solving

Nursing Technician II / Lexington Medical Center / Lexington, SC June 2019 - May 2020

• Vital signs measurement

• Patient assessment and monitoring

• Assisting with activities of daily living (ADLs)

• Mobility assistance and transfers

• Wound Care and dressing changes

• Catheter care

• Specimen Collection

• Collaboration with nurses and physicians

• Effective patient communication

• Multitasking in a fast-paced environment

• HIPPA compliance and patient confidentiality

• Compassionate and patient-centered care

• Strong critical thinking and problem-solving skills

• Adaptability in high-stress situations

• Attention to details and accuracy

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