Specialty Pharmacy Patient Services
Resume:
EXPERIENCE
SHIELDS HEALTH SOLUTIONS
MANAGER OF PATIENT SERVICES 2/2023-PRESENT, SENIOR SPECIALTY PHARMACY LIAISON 10/2022-2/2023, SPECIALTY PHARMACY LIAISON 4/2022-10/2022 Provide "legendary" care to hospital patients by providing a full suite of custom medication management services and grow the specialty pharmacies patient population. Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions, etc; Help develop new processes to ensure smooth operations and patient care; Apply observations and recommendations to operational issues, increased productivity, quality, and customer- service standards. Identify trends, resolves problems; recommend improvements; implement change; Actively participate in process improvement initiatives; Act as a value-added business partner to stakeholders throughout the organization; Protect organization's value by keeping information confidential; Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations; Work to develop new workflows as needed to ensure that all processes are maintained by the team; Willing to do whatever is necessary for the betterment of the Company; Other duties as assigned. SPRING FERTILITY
MEDICAL INVENTORY & SUPPLY COORDINATOR 8/2021-4/2022 Assisted in opening Spring’s new NYC facility in September 2021. Receive and review department supply requisitions and place orders based on need. Work closely with team members to deliver project requirements, develop solutions, and meet dead lines. Medication inventory tracking. Manage inventory using Surgicare system. Updating inventory count and maintain records to share with management. Researching product detail accuracy & testing new products. Performing quality checks on stored inventory. Obtaining estimates and price details from vendors to compare costs. Verify end of the month financial report and send to Finance for payment. WALGREENS PHARAMCY
LEAD PHARAMCY TECHNICIAN 5/2015-8/2021, COVID VACCINE INVENTORY SPECIALIST 11/2020-8/2021
Pharmacy technicians are responsible for providing a positive and engaging experience for patients who enter the pharmacy. We type prescriptions that are received, manage inventory, package and label outgoing prescriptions, stay up to date on all HIPAA privacy policies and provide any support that the pharmacist may need in order to keep workflow going. Due to the COVID-19 Pandemic many pharmacy technicians, including myself, are also certified immunizers.- In the time of COVID-19 it took a lot of patience and care to provide vaccines to long-term care facilities and multiple stores in an area. I am responsible for managing COVID-19 vaccine inventory, handling the storage procedures
(dry ice handling), and transferring the vaccines to their next location. I also handle all of the inventory that goes along with the vaccines such as syringes, diluent, vaccines cards, and more. It is also my responsibility to educate my fellow staff members on proper vaccine storage and handling so we do not have any waste. ALEXANDRA FRITZ-ABELL
MANAGER OF PATIENT SERVICES
PROFILE
Alexandra is a determined individual who is
constantly searching for new challenges. She
has a knack for customer service and works
hard to create an excellent environment
within her workplace. She also has a strong
desire to motivate others in order to help
them grow and succeed while creating a
balance within the workforce. Her passion lies
in healthcare and achieving positive outcomes
for patients.
CONTACT
*********@*****.***
www.linkedin.com/in/alexandra-fritz-
abell-35b2a0b5
SKILLS
Resource Management
Customer Service/Patient Care
Team Leadership
Inventory Management
Problem Solving
Communication
Critical Thinking
Collaboration
Leading Higher KPIs
Multitasking
EDUCATION
BS/BA 2022-current
Thomas Edison State University
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