Service Representative Warehouse Associate

WL Wilson Leonard

Fort Lauderdale, FL ***** 954-***-****

adu043@r.postjobfree.com

PROFESSIONAL

SUMMARY

Hardworking and passionate job seeker with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS Supply Chain Improvement

Occupational Health and Safety

Pallet Jacks

Shipping and Receiving

Forklift Operation

Customer Needs Assessments

Microsoft Word

Performance Goals

Customer Order Fulfillment

Rubber Mallets

Microsoft Excel

Loading and Unloading

Cleaning and Organizing

Team Goals

WORK HISTORY GENERAL WAREHOUSE ASSOCIATE 06/2020 to 12/2022 WALMART ECOMMERCE Indianapolis, IN

Operated RF scanners to track merchandise and verify contents of containers.

Prepared orders for shipment by systematically picking, packing and labeling merchandise.

Wrapped pallets in shrink wrap prior to loading.

Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

complete tasks such as receiving and delivering merchandise, maintaining records, organizing materials, storing and labeling items, and inspecting inventories.

SECURITY GUARD 05/2019 to 06/2020

Brandsmart U.S.A/Kent Miami, FL

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Patrolled and monitored premises in company vehicle, on bicycle and by foot.

Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Responded quickly to emergency situations to assess and deflect issues. CUSTOMER SERVICE REPRESENTATIVE 12/2016 to 05/2019 Custom Services Specialists Miami, FL

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Provided primary customer support to internal and external customers. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Responded proactively and positively to rapid change. Exhibited high energy and professionalism when dealing with clients and staff.

Delivered prompt service to prioritize customer needs. EDUCATION High School Diploma 06/2014

Miami Edison Senior High School, Miami, FL

CERTIFICATIONS Forklift

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