CURRICULUM VITAE

ONO LAURA TARH

EXPERIENCED F&B WAITRESS

Email: adtn3j@r.postjobfree.com VISA STATUS: Visit visa Gender: female CURRENT LOCATION: UAE Dubai

Cell: +971-**-***-**** NATIONALITY: Cameroonian

LANGUAGES: English and French

PROFILE

A smart, hard worker and fast learner person with Dubai experience as Waitress/Barista is looking for a suitable position in any collaborative and challenging environment where l can use my acquired skills and experience to carry out assigned tasks and achieve all my goals. Apart of English l also speak French. I will be happy to become a part of your team PROFESSIONAL EXPERIENCE

DOUBLE TREE BY HILTON (AL BARSHA)

2017-2018

Position: waitress/room attendant

Duties:

Welcome the guest in a good and friendly manner and take orders

Serving customers with requested meals and beverages

Cashiering-cash handling, opening and closing cash handover process

Always paid attention to details to ensure that the environment is clean and well display after the guest leave

Solving guests complaint in a friendly, patient and professional manners

Maintain excellent knowledge of the company’s portfolio of products and services in order to understand customer’s needs

Maximizing shop revenue by suggestion upgrades.

Work with the team to meet the daily and monthly sales target.

Take part in the collection of customer feedback that builds the basis of the company’s Customer Satisfaction Index.

Ensure shop is well branded according to company brand guidelines in order to create awareness

Participate in the ongoing daily operational activities of the shop.

GRAND EXCELSOIR HOTEL. SHERLOCK BAR/ALA GRAND

RESTAURANT

2019- present

Position: Barista/waitress

Assisting customers in making choices of beverages and pastries that suits their taste.

Ensuring that all beverages are prepared as per standard company recipes and in time

Developing specialty beverages to be featured on our monthly menu

Ensuring proper maintenance and operation of all bar equipment’s such as espresso machine, grinders, blenders, slush machines and other brew gadgets

Upselling by recommending beverage modifications and pastries to clients

Monitoring inventories of supplies in the café.

DRINKS MASTERED

Café latte

Americano

Mocha

French coffee

Turkish coffee

Arabic coffee

Nescafe Black and white

Spanish latte

Cappuccino

Flat white

Machiatto

Piccollo

Pistachio latte

Morrocan tea

Most other tea

Milkshakes

Fruit Juices

Mojito

EDUCATIONAL HISTORY

Advanced Level Certificates 2014

HND 2016

ACHIEVEMENT

Experienced certificates

Certificate of Recognition – Best smile of the year 2021 Certificate of Appreciation.

CAREER AMBITION

To use my customer service skills to assist organizations meet their long term and short term goals,

Ready for new challenges and training in career for continued improvement

Attain superior personal development and growth

Boost level of customer satisfaction through delivery of good customer’s service and demonstration of effective safety and comfort protocols.

Contact this candidate