Computer Technician Customer Service

Roger L. Woody

Surprise, Arizona *****

************@*****.*** • 602-***-**** •

QUALIFICATIONS SUMMARY

Technical, analytical professional with diverse skillset and education applied to support wide-ranging organizational objectives.

Relationship Development: Strong interpersonal skills leveraged to engage customers, manage effective teams, and provide comprehensive training. Interface with management and functional leadership to open lines of communication and drive dynamic change improvements.

Information Technology: Technically proficient with wide-ranging experience in serving internal and external clients. A comprehensive investigator with the capacity to analyze root causes and implement solutions. Strengths in data management, long-term storage, and system networking. Data smart management and analysis. Six Sigma certification.

Laboratory Skills: Demonstrated abilities in clinical settings managing sensitive equipment, fluid samples, and data testing and analysis. Skilled in laboratory equipment/instrumentation, data collection, and technical report generation.

Key Strengths: Advanced project and team management proficiencies with established ability to steer effective operations and drive organizational success. Recognized as a leader in improving processes, developing solutions to complex issues, and providing comprehensive customer service.

EDUCATIONAL BACKGROUND

Bachelor of Science in Biology and Environmental Science

The University of Phoenix, Phoenix, Arizona Graduate 5/9/2020

Associate Degree in International Student of Ministry 2015

PROFESSIONAL EXPERIENCE

Along Side Ministries/ Aftercare Director

2601 w Belmont Phoenix Az 85051 2/2022-7/2022

Along Side, ministries is an aftercare ministry for previously incarcerated inmates. Continued mentoring and teaching in the ministry through the application of bible studies and Life Skills Coordination. Seeking the achievable transition into normal productive community life and families. : “Discipling and equipping incarcerated Christians to thrive in their transition to independent living and the local church.”

Amazon Logistic Specialist-Coordinator III Sept 2020-April 2021

Amazon Transportation Logistics Specialist-a background in transportation and excellent data driven problem resolution skills. He/she has the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment.

Expertise in MS Access and SQL

•Proficiency in Lean and Six Sigma

• Experience in manufacturing, transportation, customer service, and/or distribution environments

• Data management & data quality control experience with experience pulling and analyzing large sets of data

• Demonstrated experience using data to drive root cause elimination and process improvement.

Responsibilities Include, But Are Not Limited to: Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance Software Support, Fulfillment Centers)

• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed

• Publish performance metrics to assist with driving business results. to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered

• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed

• Excellent communication, both verbal and written as to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum

TRM Senior Logistics Area Leader/Safety Coordinator (6/2014 –5/2020

Honeywell / KBR, Phoenix, AZ

Enhance usability and accessibility for internal and external clients through broad administration of test asset management system. Direct inventory control processes for digital and analog data machines. Input asset information across national Honeywell sites to track condition and usage; maintain up-to-date inventory records, provide continuous improvement data, and train local users on best practices. Safeguard regulation compliance and communicate compliance breaches with management. Maintained 20k asset inventory and financial reports covering 13 sites. Ability to manage a team of personnel effectively, as well as manage more complex projects, Detail-oriented with the ability to balance a diverse and changing workload. Supports production, business, and other processes in a team-based manufacturing environment. Performs activities in a variety of cross-functional areas including production planning and control, total quality management, systems, manufacturing, equipment and facilities engineering, material management, and process reengineering. Monitored procurement purchasing also system supply and demand.

Key Achievements:

Facilitate effective communication with internal and external clients to provide consistent support and continuously improve the accessibility of information.

Researched and created long-term storage solutions to enhance testing and calibration efforts.

Enhanced property accounting processes, resulting in a realignment of funds and equipment to better utilize resources resulting in $250K in savings. Audits performance and compliance with policies, programs, and procedures Development and review of proactive safety and health programs

Identifies new health and safety programs needs or changes to existing programs

Advises and represents the Company during regulatory actions, Attends operations meetings to review health & safety concerns and issues, and Conducts Safety Meetings on topics designed to promote an understanding of company policies, programs, and procedures. Managed weekly Safety Meeting Topics, Safety Checklists, Incident Reports, & More! Safety Meetings. OSHA Relevant Talks With Great visual inter-actions.

Awarded Honeywell’s Silver and Bronze Bravo Award for project completion and multisite availability.

Help Desk Representative (8/2013 – 6/2014)

PFitechs, Honeywell, Phoenix, AZ

Facilitated technical customer support for all technical equipment and machinery including workstations, mobile devices, and printers. Fulfilled work ticket requests with the expertise to research and diagnose issues and provide comprehensive solutions; proficient in the installation of diverse hardware and software. Safeguarded system security throughout networked, mobile, and cloud-based platforms.

Key Achievements:

Demonstrated strengths in determining and addressing the root cause of issues with keen troubleshooting skills and technical knowledge.

Continuously perform above-expected standards of productivity; exceed the minimum standard of 3 tickets daily by completing 5-10 service requests per day.

Computer Technician (8/2008– Present)

Data Link Communications, Peoria, AZ

Served customers in a technical support capacity to address a range of issues including data recovery and backup, hardware upgrades, virus and malware remediation, and configuring network systems. Spearheaded superior service through comprehensive issue identification, analysis, and resolution. Fostered and fortified professional relationships with clients and service providers.

Previous Experience:

Pulmonary Function Night Shift Coordinator • Good Samaritan Regional Medical Center

Electronic Warfare Technician & Intelligence Specialist • US Navy

EDUCATIONAL BACKGROUND

Bachelor of Science in Biology and Environmental Science Graduation 5/9/2020

The University of Phoenix, Phoenix, Arizona

Laboratory Techniques & methods, specimens’ sample, sterile processes,

TECHNICAL PROFICIENCIES

Laboratory Techniques & methods, specimens sample, sterile processes, pulmonary function testing, Analytical Chromatography -- chemistries for every form of chromatography from UHPLC to Sample Prep

Spectrophotometry -- maximize fluorescence, infrared, and UV/visible light analytical methods

Element Analysis -- the precision and reproducibility you need

Platforms:

Windows 7, 8, & 10,Office 365

Networking:

TCP/IP, DNS, DHCP, COMPTIA NET+

Applications:

Microsoft Office Suite & SharePoint, Norton Ghost, SAP, Argent, Microsoft Outlook, Excel, Word

Technical Certifications

A+ - Trainingtoyou. Com/ COMPTIA 220-801 Pearson Vue

COMP001020541840 Pearson Vue- Certification Testing

Laboratory Skills

Able to use equipment: microscope, refractometer, water bath, titrator, pH meter, UV lamp, pipettes, centrifuge.

Experience in working manual chemical and biological assays, measuring, calibration, mixing, diluting, filtering, and setting up apparatus.

Synthesize peptides, antibodies purification, Spectrometry, Spectrophotometer, IR, UV

Chromatography: ion exchange, prepare and dilute chemicals: acids, bases

Western blot, transformation, Genomic sequencing analysis, gram staining and analysis, filtration

Washing, autoclaving, and working with hazardous waste

Provide recommendations and feedback on testing results to management

Perform standardized tests using general laboratory equipment

Contact this candidate