Anita Webster

Pharmacy Technician/ Customer Service

Madison, AL 35758

adt51y@r.postjobfree.com

256-***-****

Fresh and Enthusiastic individual looking for a great opportunity to work for a company in medical field that excepts Pharmacy Technician experience as a consideration for previous job experience. Eager to attain the maximum level of knowledge to expand my career in healthcare field beyond what I already am familiar. With my great personality always willing to assist with customer care protocols and love for the field I believe I would be a great asset to a company looking to train and allow maximum growth within their company.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Pharmacy Technician Walgreens Pharmacy-Huntsville, AL May 2021 to Present Regular Pharmacy Technician duties, also administer Immunization and COVID-19 testing

Pharmacy Technician

Health Center Pharmacy - Huntsville, AL

September 2020 to May 2021

Regular pharmacy technician duties

CSR - Customer Service Representative

AT&T - Huntsville, AL

August 2018 to November 2019

Answer inbound calls for AT&T customers looking to discuss their accounts, setup new services,make changes to existing services also upsell products and also retain customers looking to cancel out their current services.

Lead Pharmacy Technician

CVS Pharmacy - Huntsville, AL

December 2014 to April 2018

Learning how to delegate task and work side by side with pharmacy manager to required task completed Pharmacy Technician

Wal-Mart Pharmacy - Huntsville, AL

April 2010 to November 2013

Hostess

Red Lobster Restaurant - Huntsville, AL

January 2010 to May 2010

Customer service rep

DirecTV - Huntsville, AL

August 2008 to January 2009

• Assisted customers with a warm and professional attitude

• Processed customer transactions

• Assisted customers with questions

• Handled emails, inbound calls, and outbound calls

• Managed customer accounts

• Wrote call center scripts

• Assisted with technical support duties

• Performed data entry for customer information and orders

• Handled billing issues and order inquiries

Education

High school or equivalent in General Studies

Alabama A&M University - Huntsville, AL

June 2013

Skills

• Customer Service (10+ years)

• Microsoft Word (10+ years)

• Microsoft Office (4 years)

• Word Processing (4 years)

• Excel (10+ years)

• Medical Receptionist (Less than 1 year)

• 10 Key Calculator (2 years)

• Typing (10+ years)

• Microsoft Office (4 years)

• Front Desk

• Medical Billing

• CPT Coding

• Medical Collection

• Information Management

• CSR

• Call Center

• Customer Care

• Customer Support

• Pharmacy Technician Experience

• ICD-9

• ICD-10

• Team Work

• Flexibility

• Problem-solving

• Reliability

Certifications and Licenses

Pharmacy Technician Certification

Assessments

Reliability — Highly Proficient

December 2019

Tendency to be dependable and come to work

Full results: Highly Proficient

Dental Clinical Coordinator/ Office Manager — Highly Proficient December 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Customer Focus & Orientation — Proficient

October 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity Full results: Highly Proficient

Veterinary Receptionist Skills — Highly Proficient December 2019

Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient

Attention to Detail — Completed

December 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Receptionist — Highly Proficient

December 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Dispatcher — Familiar

December 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar

Leasing Agent/Office Assistant — Proficient

October 2019

Effectively composing and organizing email messages. Full results: Proficient

Call Center Customer Service — Proficient

October 2019

Applying customer service skills in a call center setting. Full results: Proficient

Personality: Hard-Working — Expert

August 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Expert

Personality: Customer Service Fit — Proficient

August 2019

Assesses personality traits that result in high-quality customer service. Full results: Proficient

Logic & Critical Thinking — Familiar

August 2019

Using logic to solve problems.

Full results: Familiar

Call Center Customer Service — Familiar

July 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Familiar

Spreadsheets with Microsoft Excel — Completed

July 2019

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.

Full results: Completed

Organizational Skills — Proficient

May 2018

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient

Medical Receptionist Skills — Expert

May 2020

Managing physician schedules and maintaining accurate patient records Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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