Customer Service Front Desk

PROFESSIONAL

SUMMARY

WORK HISTORY

MARY GINA JACOB

ORLANDO, FL 32837 321-***-**** ********@*****.***

WWW: BOLD PROFILE

Dedicated and detailed oriented Front Desk Supervisor with years of experience in managing front office operations, leading teams and ensuring exceptional customer service. Proven track record of increasing efficiency, improving customer satisfaction, and maintaining a professional and welcoming environment. Skilled in scheduling, staff training and conflict resolution. Proficient in all the software. Committed to providing top- notch support to the guest, employees and management.

FEBRUARY 2009-CURRENT

Paralegal Services Navigating Consulting Orlando, FL Prepare legal documents

Divorce, Bankruptcies, Child support modification, Immigration, Biden support, Taxes and Consulting Credit Repair. Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations

Assisted counsel in preparing answers, providing

documentation, and information for discovery request. Liaised with other paralegals and legal staff to complete common tasks on schedule.

Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality. Provided exceptional customer service by promptly responding to inquiries regarding the tax return process or status updates. Contribute as a property manager emphasize achievements in tenant retention, cost reduction, and property value enhancement. Highlight your experience in implementing successful tenant retention programs, negotiating vendor contracts, and managing property renovation projects. FEBRUARY 2024-JUNE 2024

Customer Service Representative Everise Orlando, FL Discuss health Benefits to the Home Depot employees. Ensuring excellent customer service and transfer employees to other departments. ( 41K/Stocks/ HR/and other Health Benefits departments)

Handled customer inquiries and suggestions courteously and professionally.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

JANUARY 2023-DECEMBER 2023

Lead Walgreens Orlando, FL

Overseeing store operations, including opening and closing procedures.

Managing and training a team of employees.

Ensuring excellent customer service and resolving customer complaints.

Associated with 10 different stores on International Drive Cultivated a strong company culture by fostering collaboration among team members and recognizing individual

achievements.

Boosted lead generation with targeted content creation and distribution across multiple

Established a consistent brand voice across all touchpoints, enhancing overall recognition in target markets.

JANUARY 2019-OCTOBER 2023

Cvs Specialty Technicians Cvs Specialty Orlando, FL Dispense patient medication

Discuss patient copays

Resolving complex Issues about the medication.

Reduced repair costs by sourcing alternative components and negotiating favorable pricing agreements with suppliers. Maintained accurate inventory records for specialty tools and parts, streamlining replenishment processes to avoid stockouts. Onboarding for the New Specialty technicians. Leading the New Specialty technicians about all medications and the costs. APRIL 2021-SEPTEMBER 2023

Front Desk Receptionist Walt Disney Swan And Dolphins Orlando, EDUCATION

FL

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Maintained organized and clean front office area to create professional and welcoming environment for visitors. Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Answered multi-line phone system and transferred callers to appropriate department or staff member.

Collected room deposits, fees, and payments.

Developed strong working relationships with team members, fostering a positive work environment.

Collaborated with other departments to ensure smooth inter- departmental communication and coordination of guest needs.

MARCH 2019-MAY 2020

Food and Beverage Supervisor Vistana Resort Orlando, FL Overseeing guest and employees satisfaction, maintaining standards and meeting and exceeding financial goals Maintaina a positive cost management index for kitchen and the store.

Utilizes budget to understand financial objectives. Demonstrate knowledge and profiency of applicable food and beverage laws and regulations.

Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.

Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.

Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated history

MAY 2000

Communications

Virginia State University,

Contact this candidate