Customer Service Representative

PJ

PAULA JONES

***********@*****.*** 1-903-***-**** Athens, TX 75751

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Scheduling

Data Collection

Paperwork Processing

Inbound and Outbound Calling

Advanced Call Center Technologies LLC

Taylor, TX

Customer Service Representative

01/2023 - 10/2023

Answered inbound calls, chats and emails to facilitate customer service. Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Consulted with customers to resolve service and billing issues. Direct care support representative

Milwaukee, WI

Customer Service Representative

01/2020 - 01/2022

Provided excellent customer service to resolve customer complaints in a timely manner.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Gathered customer feedback through surveys and used the data to improve customer service.

Flagg street Manor Milwaukee, WI

Lead Caregiver

02/2011 - 12/2019

Assisted in the development of individualized plans of care for residents according to their needs.

Monitored vital signs, administered medications, and provided personal hygiene assistance to residents.

Maintained accurate records on each resident's medical condition and progress notes on a daily basis.

Cornerstone Christian Academy Georgia

Associate of Arts

06/2012

Summary

Skills

Experience

Education and Training

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