Customer Service Food Safety

Janese Jackson

******.*******@*****.*** 770-***-****

Professional Friendly Fast Learner

Professional Summary

Reliable and energetic waitress with a strong background in providing excellent customer service in fast-paced restaurant environments. Skilled in taking accurate orders, managing multiple tables, and maintaining a positive atmosphere to enhance guest satisfaction. Quick on her feet, team-oriented, and dedicated to creating memorable dining experiences.

Skills

• Friendly and professional customer service

• POS system & cash handling

• Food safety and sanitation

• Multi-tasking under pressure

• Knowledge of menus and upselling techniques

• Team collaboration

• Opening & closing duties

• Strong communication skills

Work Experience

Waitress

Olive Garden – Atlanta, GA

May 2022 – March 2024

• Delivered exceptional service to 100+ guests per shift

• Memorized and recommended menu items and specials

• Ensured timely food delivery and checked on guest satisfaction

• Handled payments, split checks, and resolved issues calmly

Cocktail Server

Skyline Rooftop Lounge – Atlanta, GA

September 2020 – April 2022

• Provided fast, friendly service in a busy nightlife setting

• Managed up to 5 tables simultaneously, ensuring drink accuracy and speed

• Promoted specials and VIP bottle service to increase sales

• Maintained cleanliness and a professional appearance

Hostess / Server

Applebee’s – Jonesboro, GA

June 2018 – August 2020

• Greeted and seated guests with a warm, welcoming attitude

• Took orders and served meals, assisting servers during peak hours

• Supported kitchen staff and bussers to keep service flowing

Education

Associate of Business Administration

Atlanta Technical College – Atlanta, GA 2023

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