Terry Hill
Hagerstown, MD *****
**************@*****.***
Work Experience
Customer Service Associate
Banner Life Insurance - Frederick, MD
January 2001 to August 2009
Customer service professional answering incoming calls from current and prospective customers dealing with life insurance.
Customer Service Representative
Silver Spring, MD
February 1993 to August 2001
Answered incoming calls for mental health customer on a suicide hotline. Education
High school diploma
Northwestern Sr High School - Hyattsville, MD
September 1975 to June 1978
Skills
• Customer Service
• Live Chat
• Order Entry
• Cash Handling
• Phone Etiquette
• Computer Operation
• Computer Skills
• Technical Support
• Microsoft Excel
• Communication Skills
• Typing
• Data Entry
• Telemarketing
• Research
• Sales