Work Advisor Ii

Wallesha Davis

**** ****** ** # ***

Houston, TX 77021

(832) 716- 8373

wdavis ****@*****.***

Career Objectives

Experienced specialist in customer relations who has worked for various leading industries. Adept at utilizing several software platforms, working as part of a large group or independently and provide supervisory services when needed. Desire longevity from a suitable proposal with growth ladder.

Summary of Qualifications

- Outstanding research and information management capabilities.

- Proven ability to work collaboratively with diverse groups and establish ongoing relationships.

- Capable of quickly understanding how systems are used in order to provide efficient support.

- Demonstrates outstanding customer orientation using strong communication skills.

- Strong leadership, teaching, curriculum development, and writing capabilities.

Work History

Texas Health and Human Services, Houston, TX Texas Work Advisor II

July 2019 – present

-Determine eligibility for SNAP, TANF, and Medicaid

Uber, Driver Houston, TX

August 2014 – July 2019

Interactive Response Technologies, Houston, TX Technical Support Representative Sept 2010- August 2014

-Troubleshoot and resolve service and technical hardware and software related issues through one-call resolution.

- Process warranties for unrepairable devices and claims on damaged, lost and stolen equipment.

- Educate customers of company's warranty and claims policy and procedures.

Education

Texas Southern University, Houston, TX Bachelor of Science in Administration of Justice Anticipated 2023

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