Houston, TX 77021
(832) 716- 8373
Experienced specialist in customer relations who has worked for various leading industries. Adept at utilizing several software platforms, working as part of a large group or independently and provide supervisory services when needed. Desire longevity from a suitable proposal with growth ladder.
Summary of Qualifications
- Outstanding research and information management capabilities.
- Proven ability to work collaboratively with diverse groups and establish ongoing relationships.
- Capable of quickly understanding how systems are used in order to provide efficient support.
- Demonstrates outstanding customer orientation using strong communication skills.
- Strong leadership, teaching, curriculum development, and writing capabilities.
Texas Health and Human Services, Houston, TX Texas Work Advisor II
July 2019 – present
-Determine eligibility for SNAP, TANF, and Medicaid
Uber, Driver Houston, TX
August 2014 – July 2019
Interactive Response Technologies, Houston, TX Technical Support Representative Sept 2010- August 2014
-Troubleshoot and resolve service and technical hardware and software related issues through one-call resolution.
- Process warranties for unrepairable devices and claims on damaged, lost and stolen equipment.
- Educate customers of company's warranty and claims policy and procedures.
Texas Southern University, Houston, TX Bachelor of Science in Administration of Justice Anticipated 2023