Customer Service Administrative Support

Nikkole Cordell

***************@*****.*** +1-614-***-****

WORK HISTORY

Customer Service Advisor (Office and Administrative Support) at Ryder July 2021 - August 2024 (3.5 Years)

Refer unresolved customer grievances to designated departments for further investigation. Check to ensure that appropriate changes were made to resolve customers problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Customer Service Representative (Sales and Related) at UPS Store August 2024 - December 2024 (0.5 Year)

Check to ensure that appropriate changes were made to resolve customers problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Solicit sales of new or additional services or products. Determine charges for services requested, collect deposits or payments, or arrange for billing. Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

EDUCATION

Brookhaven High School - High School

Graduated 1988-01-01

General Studies

Contact this candidate