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Front Desk Customer Service

Leander, TX
July 28, 2022

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***** ***** ******* **.

Leander, TX 78641


Focused professional with proven multitasking, organizational, and problem-solving skills. Aiming to leverage my abilities to successfully

fill the customer service role at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals.


Rapid Recovery Center, Austin, TX

Director of Guest Services

Aug 2016 – Jan 2022

· Plan, schedule or supervise the work of other employees.

· Assign duties, responsibilities, and work stations to employees in accordance with work requirements.

· Assess nutritional needs of patients, plan special menus, supervise the assembly of regular and special diet trays, and oversee the delivery of food trolleys to hospital patients.

· Investigate complaints about service and equipment, and take corrective action.

· Select and order or purchase new equipment, supplies, or furnishings.

· Direct activities for stopping the spread of infections in facilities such as hospitals.

· Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.

Crossland Economy Suites, Austin, TX

Front Desk Associate

May 2009 – Aug 2016

· Greet, register, and assign rooms to guests of hotels or motels.

· Verify customers' credit, and establish how the customer will pay for the accommodation.

· Contact housekeeping or maintenance staff when guests report problems.

· Make and confirm reservations.

· Keep records of room availability and guests' accounts, manually or using computers.

· Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

· Compute bills, collect payments, and make change for guests.

· Review accounts and charges with guests during the check out process.

· Record guest comments or complaints, referring customers to managers as necessary.

· Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

· Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

· Date-stamp, sort, and rack incoming mail and messages.

· Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.


Sam Houston State University Huntsville, TX

B.S. Law Enforcement/Police Science May 1998


Ability to work cohesively with fellow employees as part of a team.

Strong interpersonal and problem solving abilities.

Positive attitude and good communication skills.

SAP,Quickbooks,Microsoft Office and roomMaster,

Possesses a polite kindly demeanor with exemplary customer service.

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