Customer Service Patient Education
Resume:
Olivia Ungemach
Photographer, Photo Editor, Creative, and Cannabis Expert
Columbus, OH 43230
*******************@*****.***
Professional Summary
Dedicated, compassionate, award-nominated professional with 5+ years of experience as a patient specialist in the cannabis industry and a passion for helping patients. Highly skilled in patient education and customer service. Excellent written and verbal communication skills. Extensive knowledge of cannabis strains, edibles, and concentrates with a commitment to staying up to date on current products on the market. Author of the blog, OG Ganja Goddess, dedicated to reviewing the latest cannabis products in Ohio.
Cannabis Review Blog:
theganjagoddessblog.wordpress.com
Core Competencies
• Customer Service Customer-Facing Retail Patient Education
• Inventory Management Scheduling Point of Sale Systems
• Proficient on Mac and PC Systems
Authorized to work in the US for any employer
Work Experience
Patient Consultant
Amplify Dispensary-Columbus, OH
December 2022 to Present
• I was one of the first people hired prior to this dispensary’s opening
• Specialized in customer care and education
• Continued to train new employees
• Gained experience in both medicinal and adult use cannabis markets Key Employee
Pure Ohio Wellness LLC-London, OH
May 2021 to September 2022
• handle retail, customer service, managing pre-orders, educating patients & maintaining high sales numbers.
• Consistently singled out for providing excellent customer service to patients, going above and beyond what expected
Patient Education Specialist
Bloom Medicinals-Columbus, OH
April 2020 to April 2021
• Handled retail, managed pre-orders, helped with inventory deliveries, consistently had among the highest sales numbers & broke the record for most patients served in a month
• Served dispensary's Patient Education Specialist, specializing in difficult to treat conditions, palliative care cases, deescalating certain situations with angry, panicked, or neurodivergent patients
• Trained 20+ employees on new products, cultivators, terpenes, genetics, methods of administration, and proper etiquette when communicating with patients During tenure, was nominated for the following national-level budtending awards:
• The OG Award for CBD
• Best Budtender in Ohio
• Above & Beyond
• Goddess of Ganja
Patient Consultant
Terrasana-Columbus, OH
February 2019 to March 2020
• As one of the 1st hired patient consultants for Terrasana, helped open the Columbus location, & trained multiple new hires.
• Wrote a guidebook on the various cannabis strains we carried at that location.
• Provided patient care, education, & personalized cannabis product recommendations based on each individual patient's needs.
Photographer/Editor
Pet-cetra Magazine-Columbus, OH
May 2018 to March 2020
• conceptualized, organized shot, and processed lifestyle, portrait, pet & commercial photographs for the magazine Pet-cetra.
• Shot and post-processed lifestyle, portrait, pet, & commercial photographs for this
• magazine and their website.
• responsibilities included scheduling shoots, working with each family & their pets to create the concept of the shoot, adapting lighting for each location, selecting the final images for printing & digital use Photo Editor
CWK Photography-Columbus, OH
May 2018 to September 2018
• Edited raw images for print & digital use for an architecture photographer. Images consisted of commercial venues for well-known corporations.
• Responsibilities Included post-processing images for print & digital use, color and distortion correction, removal of unnecessary objects, & fixing exposure issues. Education
Bachelor of Arts in Photography
Columbus College of Art & Design-Columbus, OH
May 2018
Skills
• Photo editing
• Photography, specializing in: events, food, photo illustration, portrait & product. (10+ years)
• Image Processing
• Photography
• Customer service
• WordPress
• Proficient in Adobe Creative Cloud Programs Photoshop, Bridge,Camera Raw, & Lightroom (10+ years)
• Sales
Links
http://oliviaungemachphoto.com
https://theganjagoddessblog.wordpress.com/
Contact this candidate