Erika Hardemon

**** ********* **.., *******, **. 32808*adrr2f@r.postjobfree.com*407-***-****

PERSONAL STATEMENT:

A bright, talented and ambitious candidate with strong background, who is highly motivated, possesses self-discipline and the ability to work with the minimum of supervision. Able to play a key role in a people oriented organization. Possessing a good team spirit, deadline orientated, having the ability to achieve the corporate goal and further utilize my knowledge and experience.

EXPERIENCE:

Administrative Assistant, Dismas Charities (6860 Edgewater commerce Pkwy Orlando Fl)

•Inbound/outbound correspondence

•Schedule appointments for community meetings

•Maintain yearly calendar

•Coordinate staff meetings

•Prepare communication such as memos email invoices and reports

•Handle intake and discharge for federal inmates

•Other task such as bookkeeping, filing, copying, binding and scanning

Pet Stylist Manager, Petco (7649 W. Colonial Dr. Orlando, FL), 09/2012-2015

Working as part of a team and supporting the staff. Responsible for the day-to-day tasks and administrative duties of the grooming salon including covering the reception area. Key duties were:

Supervising the work of the Grooming Salon and assigning work shifts

Handling incoming/outgoing calls

Pet styling brushing, clipping, washing

Organizing staff meetings

Monitoring Inventory, office stock and ordering supplies as necessary

Updating & maintain the holiday, absence and training records of staff

Responsible for purchase orders

Ensuring quality customer service

Resident Monitor, Dismas Charities (6860 Edgewater Commerce Pkwy Orlando, FL), 12/2012- Present

Self-driven Professional with a passion for attention to detail. Ability to provide support for complex and time sensitive projects as well as routine duties. Excellent interpersonal skills. Key duties involved:

Demonstrate basic computer skills and camera surveillance

Urinalysis surveillance

Data entry

Answer, screen and transfer inbound/outbound phone calls

Weekly Transitional Journaling classes

Monitoring Federal inmates

Correctional Officer, Central Florida Reception Center (7300 HC Kelley Rd. Orlando, FL), 11/2003-05/2009

Responsible for supervising inmates and ensuring that all duties are completed within strict time frames. Keeping an accountability of inmates. Developing a safe working environment for co-workers as well as inmates by adhering to all necessary health and safety requirements. Key duties to include:

Conduct head counts to ensure that each prisoner is present.

Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence.

Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes.

Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities.

Inspect mail for the presence of contraband.

Confer with individuals by telephone or in person to provide information about the services.

Refer unresolved customers grievances to designated department for further investigation.

Check to ensure that appropriate changes were made to resolve individuals’ problems.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

EDUCATION:

Florida Institute of Animal Arts, Orlando, FL. (12/2010-01/2011

-Graduating Class of 2011

-Certified Pet Stylist

-Award for leadership and attendance

Certificate, Valencia Corrections Academy, Orlando, FL. (11/2003-03/2004)

Diploma, Oakridge High School, Orlando, FL. (05/1995-01/2014)

-GPA: 3.0

SKILLS

A clear and confident telephone manner

Ability to communicate effectively with a wide range of customers

Very effective interpersonal skills and problem solving

Exceptional multi-tasking skills and organization

Experience of working in a busy, inbound/outbound call environment

Demonstrate basic computer skills

Ability to easily adjust in multiple environments

Ability to work independently as well as with a team

References available upon request

Contact this candidate