Customer Service, Barista, Admin, Waiter

****.*****@*****.*** 054******* #*** Damas Bldg, Hamdan St., Abu Dhabi

EXPERTISE

Customer Service Technology skills Event Planning IATA Certified Professional Decision Making Multitasking Barista Planning and Management Skills FOH/BOH Critical Thinking and Time Management Organizational skill Data Entry Problem Solving and Decision-Making Supervision and Leadership Interpersonal skills TRAININGS

Customer Service Usher/ Box Office Front of House/Back of House (Park Hyatt, Waldorf Astoria, Ritz Carlton, Four Seasons) Basic Fire and Safety Supervisory Performance Management Galileo, Sabre and Amadeus Food and Safety Management Basic Barista/Bartender (Chatime/Caribou/BME) Admin Assistant Problem Solving and Decision-Making PROFESSIONAL EXPERIENCES

Company : Park Hyatt Hotel

Job Description : Dinning Staff/ Waitress, Hostess, Barista, Bartender, Back of House Position : Casual staff at The Cafe

Inclusive dates : September 2021 – December 2021

Company : Design and Art Home Restaurant / Latte Plus Cafe Job Description : Accounts, Call Center, Sales and Customer Service Position : Barista/ Server/Cashier

Employment Date : June 2020 – August 2021

Company : NOVO CINEMAS, Abu Dhabi UAE (6 years, 4 mos) Job Description : Administration, Supply and Chain Management, Sales and Customer Service Position : Cinema Staff (FnB Supervisor Trainee)

Employment Date : January 2019 – June 30, 2020 (1 year, 6 mos) Position : Cashier/Waitress, Barista, Customer Service staff, Supply Chain Management Employment Date : March 2014 – June 30, 2020 (6 years, 4 mos) Position : Administrative Assistant (Trainee)

Employment Date : June 2014 – June 2015 (1 year)

Company : Prestige Events

Job Description : Front Of House (Hotel Staffing/Events Deployment) Position : Waitress, Cashier, Receptionist, Barista, Hostess, Usher Inclusive dates : November 2013 – May 2014

Company : Maxim Integrated, Philippines

Job Description : Manufacturing Supervisor, Planning and Project Management Position : Operations Supervisor

Employment Date : June 16, 2004 to September 30, 2013 A self-starter, quick learner and result-oriented individual, equipped with great attention to detail with a strong commitment to providing exceptional service in hospitality industry and easily adaptable in any environment. JENNIFER NOCUM

Visa Status: Tourist Visa

DUTIES AND RESPONSIBILITIES:

Reception/Hostess

Meet and Greet guests and guiding them to their seats. Contribute to an exceptional experience as required

Describing menu items and suggesting products to customers, take order for drinks and passing to assigned servers

Answers incoming calls and responds to their queries. Close deals and placing customer’s order Waitress/Cashier/Barista

Staying attentive to the needs of guests in the dining area. Delivering food from the kitchen to the guests

Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more

Cleaning and sanitising work areas, utensils, equipment and seating areas

Manage the register, including all credit card and cash operations

Ensure a balance of the register at the end of the shift or working period

Preparing and serving hot and cold drinks such as coffee, tea, mock tails and artisan and speciality beverages Team Leader/Admin/Supervisor

Coordinating meetings, appointments and performing clerical tasks. Deposit cash and withdraw cheque to the bank

Working with clients to identify their needs and ensure customer satisfaction. Organizing facilities and details such as decor, catering, entertainment, works with budget and adjust if necessary

Supervise day to day operations. Set and enforced performance and service standards to keep consistent, high- quality environment devoted to customer satisfaction. Making daily balance sheet report, weekly and monthly inventory report in Store’s fund

Oversee manufacturing operations and leads group of technicians and operators to implement defined plans and strategies in support of production commitment. All metrics set by the management has to be known and explained among subordinates and people working within the organization. Translate the project scope of work into activities and prepare and update project progress Store Keeper/Supply Chain Management

Plans, manages, and coordinates all activities related to the sourcing and procurement of necessary materials and supplies needed to meet the changing levels of product demand. Work closely with purchasing and logistics departments to determine orders and set up intercompany transfers.

Receive and forward all goods and deliveries in and out of the cinema to the correct point of contact/storage area. Monitor and take inventory on weekly basis for Non Accountable and daily for Accountable to compile orders based on par levels or needs. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly

EDUCATION

Diploma - Graphic Arts and Printing

Technological University of the Philippines

Diploma - IATA Foundation in Travel and Tourism with Sabre (Montreal, Canada) Zabeel International Institute of Management and Technology (Abu Dhabi) Certificate - IATA Airport Operations (Montreal, Canada) Zabeel International Institute of Management and Technology (Abu Dhabi) Certificate - Barista Foundation Course Essential Espresso Academy ****.*****@*****.*** 054******* #205 Damas Bldg, Hamdan St., Abu Dhabi

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