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Customer Service Fork Lift

Flanders, NJ
January 12, 2022

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*** ** ******* ** *** B

Kenvil NJ, *****


Cell Phone: 973-***-****

DOB: 04/13/1990

Breanna Kennedy

Professional Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, o ering vision and motivational acumen. Outspoken when needed and quiet when also needed. I believe in leading by example because trust is earned, not just given away. Eager to learn new skills and progress wherever possible. Motivated manager with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursuing new position with room for advancement alongside growing team.


● Skill building

● Practice scheduling

● Supply coordination

● Documentation requirements

● Motivational leadership style

● Performance improvements

● Behavior modeling

● Team Bonding

● Microsoft O ce

● Microsoft Excel

● Game rule understanding

● Strategic planning

● Special events planning

● Recruitment

● Nondiscriminatory practices

● Proficient in Microsoft O ce

● Safety awareness

● Discipline management

● Character Development

● Verbal and written communication

● Supply oversight

● Facility Maintenance

Education summary

● County College of Morris 2008-2009

Business Administration

● Roxbury High School 2004-2008

High School Diploma Graduated June 2008

● Morris County School of Technology 2006-2007

Culinary Arts and Baking

Work History summary

Bird's, Bees and Trees Landscaping: William Benkenddorf Mine Hill, New Jersey - September 2020 - January 2022

● Cleaned garbage on property and other locations.

● Changed sewer filters for a daycare.

● cleaned, watered, and winterized all plants.

● Moved pallets with the fork lift or skid steer.

● Loaded customers with mulch and other products as such with the big loader.

● Customer service.

● Any other responsibility given to me.

General Manager: King L's

Succasunna, New Jersey - December 2015 - September 2020

● Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

● Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

● Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

● Set, enforced and optimized internal policies to maintain responsiveness to demands.

● Maximized e ciency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

● Assessed reports to evaluate performance, develop targeted improvements and implement changes.

● Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.

● Implemented operational strategies and e ectively built customer and employee loyalty.

● Managed budget implementations, employee reviews, training, schedules and contract negotiations.

● Enhanced operational e ciency and productivity by managing budgets, accounts and costs.

● Developed e ective business plans to align strategic decisions with long-term objectives.

● Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

● Developed and maintained relationships with customers and suppliers through account development.

Director of Education: Santo Tomas

Portoviejo, Ecuador - June 2010 - September 2015

● Oversaw development and implementation of quality educational programs.

● Prepared action plans to address concerns discovered through surveys, classroom observations and conversations with stakeholders.

● Recruited, trained and mentored faculty and sta in best practices for instruction.

● Developed engaging and e ective curricula for students aged 6 to 18.

● Reviewed and refreshed English curriculum with faculty members to continuously improve quality of instruction.

● Counseled and monitored at-risk students for attendance, academic progress and behavioral concerns.

● Observed teachers and students in classrooms to gather data and improve instruction.

● Established and updated objectives and tools for overall program and each department to enhance operations.

● Met coverage goals by setting e ective schedules and delegating work to individual instructors.

● Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.

● Represented educational programs at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.

● Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.

● Directed day-to-day operations of education programs and supervised support sta to delegate assignments and evaluate performance.

● Analyzed instructor, student and class trends to make proactive decisions about program operations.

● Advised students on course selection, credits toward graduation and career decisions.

● Conferred and resolved education-related issues and problems with students, parents and school o cials.

● Scheduled educational activities, faculty lectures and departmental events to drive mission and values of the institution.

● Planned, administered and controlled budgets and produced financial reports.

● Implemented program-level departmental policies and procedures and managed budgets to support educational programs and curriculum.

● Planned and implemented sta development and in-service training programs to enhance knowledge and skills.

● Developed curriculum and lesson plans to achieve objectives of each course.

● Designed or used assessments to monitor student learning outcomes.

● Checked on instructor lessons and communication in order to assess quality of education and assistance o ered to students.

Assistant Manager: Giggles Playstation

Rockaway, New Jersey - August 2008 - June 2010

● Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.

● Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

● Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

● Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.

● Established and optimized schedules to keep coverage and service in line with forecasted demands.

● O ering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

● Reviewed sales and gross profit reports to determine options for increasing market growth.

● Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

● Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

● Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

● Planned team-building exercises to increase employee performance and job satisfaction.

● Helped with planning schedules and delegating assignments to meet coverage and service demands.

● Exceeded sales goals and accomplish business objectives by inspiring sta and promoting target products.

● Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational e ciency.

● Set and enforced policies focused on increasing team productivity and strengthening operational e ciency.

● Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

● Monitored security and handled incidents calmly.

● Conducted weekly sta meetings to motivate sta members, address concerns and questions, plan improvements, and evaluate progress toward goals.


● Supervised team of 18 sta members.

● Used Microsoft Excel to develop inventory tracking spreadsheets.

● Supervision - Supervised sales team to monitor sales activity and goal achievement.

● Completed manager training program.

● Trained and mentored 7 employees.

● Promoted to Assistant manager after only 3 weeks for exceptional performance.

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