Columbus OH 614-***-**** firstname.lastname@example.org
Results driven Network and System Administrator with 5 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. dedicated employee with high integrity, strong work ethic and great leadership skills
In-depth knowledge of LAN, switching on Cisco and Juniper environment.
Possess excellent verbal and written communication skills.
Familiar with onsite data center support like monitoring systems alarms, network alerts, server administration and IDC access logs.
Possess extensive knowledge of network test scripting. Network Security configuring,
Exceptional communication skills, both verbal and written.
Strong organizational skills with the ability to multi-task and set priorities.
Experience with Active Directory administration
Understanding of IT security fundamentals (principle of least privilege, access control, password policy)
Basic understanding of NTFS file permissions (read, write, modify, inheritance)
Familiarity with Windows Server OS
Network knowledge such as CCNA, CompTIA Security+
knowledge of Lightweight Directory Protocol (LDAP)
systems administrator with experience configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure.
Strong analytical skills; able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues
Strong troubleshooting skills
Server administration experience
Knowledge of OS & Databases
Ability to think ‘outside of the box’ – problem solving
Team player (Ability to work within a distributed global team atmosphere)
Excellent verbal & written communication skills (Fluent in English and French)
OS & Databases knowledge
Proven experience in past roles to effectively manage time, prioritize work, multi-task across many assignments, and creates deliverables with little direction
Proficient with routers, switches, network security devices, protocol analyzers, and TCP/IP
Some knowledge of SQL server database administration
Bachelor’s in cyber security (Franklin University class of 2019)
Columbus OH Course highlights: network administration, network design & analytics, system security, project management, systems analysis, database administration, business information systems
State Of Ohio Children Services, Columbus (2020 to Present)
Implemented network connectivity at client locations.
Assisted with problem identification and resolution.
Monitored and maintained the company’s network systems.
Identified, documents, and implemented solutions to problems.
Worked with both internal and external customers in a call center environment.
Prioritized and resolved computer problems.
Installed, configured, and maintained the network.
Constructed networks and maintained external and internal web presence.
Designed and supported server systems and supporting software.
Evaluated and recommended changes to current and future network requirements to meet needs.
Franklin University – Columbus, OH (2017 to 2020)
Provided timely tier-II support and resolved tickets related to hardware, software, and printers for 150 computers and 80 printers
Regularly evaluated servers and successfully maintained uptime of 97%
Monitored and updated user groups and permissions, using Active Directory
Implemented more frequent backups to increase environment security
Building, configuring, upgrading and troubleshooting of physical and virtual Windows servers
Taking care of backup, off-site tape storage, inventory-asset management
Investigating, resolving and closing user reported PC problems and application issues through our ticketing system
Supporting users in the use of computer equipment by providing necessary training and advice
Installing, configuring, and deploying new PCs & Servers
Providing a high level of customer service
Micro-pro computer (2014 to 2017)
Tier 2 IT Technician
Evaluating user request for repair of hardware/software/VOIP systems.
Gathers facts and data to be used in creating/resolving Service Requests. Analyzes and solves computer applications and systems problems.
Provides a wide range of technical assistance to non-technical clients in various occupations.
Provides individual and/or group instruction on computer technologies, as appropriate
Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems
Perform weeklong on-call duties monthly Performs miscellaneous job-related duties as assigned.
Cisco Certified Network Associates (CCNA)
CompTIA Security +
Information Technology Infrastructure Library (ITIL)
Available for Morning and Evening Shifts Able to Relocate Nationwide