Administrative-Executive-Legal-Medical Secretary-Property Mgmt
Resume:
Heather Dover Resume
**** ********** *****, ***** ****, OH 43123 ● 614-***-**** ● *****.*******@*****.*** Administrative ● Executive ● Legal ● Medical Secretary ● Property Management - Highly qualified with over 30 years experience and excellent judgment. Strong planning, organizational and computer skills. Accomplished in Microsoft Office products, and Business Office Education. Typing speed: 70+ wpm. Ability to multitask, prioritize and work well under pressure, with minimal or no supervision. Outstanding communication skills both in written and verbal form. PROFESSIONAL EXPERIENCE
August, 2019 to Present – Greenlawn Companies, Columbus, Ohio: Property Manager
Manage rental properties to ensure the smooth running of five (5) communities totaling 749 homes
Administer financial functions such as accounts receivable, including collecting application fees, rent and security deposits
Review and process leasing applications, credit checks, and background checks through software system-Rent Manager
Created and process new resident contracts to ensure all information is scanned and updated in Rent Manager
Investigate and resolve tenant complaints by coordinating maintenance and security teams to meet customer service expectations
Develop and implement policies and procedures to adhere to regulatory requirements
Hire, train, and evaluate company staff
Update owners or associates to achieve company objectives through meetings and documentation in Teams and G-Suite
Deliver monthly rent late notices (assist with payment plan options), no more late payment letters, and 3-day evictions
Track, prepare, review and process motions for evictions, and attend hearings due to non-payment and/or rule violations
Created Word templates for use of all property managers
Created eviction information form to keep owners and management updated with the status of evictions
Ensure that property and lease files are properly maintained and up-to-date to adhere to regulatory requirements January, 2012 to September, 2018 – Brevard Public Schools, Viera, Florida: Administrative Assistant II
Coordinated and maintained calendar of meetings, conferences and appointments for Division personnel
Prepared/processed all materials for meetings, travel arrangements, and travel expense reports
Prepared correspondence, memoranda, forms and presentations using Microsoft Office products
Prepared agenda items/documentation/presentations for School Board meetings
Supervised Division secretaries resolving administrative problems and inquiries
Provided training to Division personnel on all aspects of utilized software
Maintained Division records, filing systems and computer database applications such as Cloud, SharePoint and AS400
Completed database entries including correspondence, work orders and asset management
Processed appropriate leave paperwork for Division personnel
Input payroll entries and maintain records and reports
Monitored and maintained the organization’s website
Received, sent and distributed incoming and outgoing mail/courier correspondence
Received and screened callers while directing them to the appropriate personnel in a professional, polite and tactful manner
Take minutes of conferences, meetings or other official functions
Maintained Division budget to include budget transfers, expenditure transfers, monitoring of the budget and reports
Typed and processed purchase orders; receive and distribute merchandise
Processed purchasing card transactions utilizing WORKS application through Bank of America
Served as the employee insurance processing agent
Processed all new employee records including security screening and drug testing, appointment forms and reclass/transfer forms
Monitored and maintained accurate records regarding all employees
Completed internet research for information relative to all aspects of the Division including industry news, legislature, etc.
Ensured that office equipment is working properly; made necessary calls for repairs
Ordered and maintained office supplies for Division
Provided outstanding customer service, and use positive interpersonal communication skills January, 2010 to August, 2011 – Nationwide Children’s Hospital, Columbus, Ohio: Administrative Assistant/Medical Secretary
Provided administrative/secretarial support for BMT and Apheresis departments - Hematology Oncology BMT Division including maintaining calendars/schedules, word processing, copying, scanning, mail handling, check requests, and computer help desk functions
Operated desktop computer to compose and edit correspondence and memoranda using Microsoft Word, from dictation, verbal direction, template correspondence in EPIC and from knowledge of policies and procedures of established BMT and Apheresis Departments - Hematology Oncology BMT Division; composed and distributed agendas and minutes for numerous meetings
Scheduled and coordinated meetings, interviews, appointments, events and other similar activities using Microsoft Outlook, which also include catering, travel and lodging arrangements, and monthly expense reports
Supervised Division secretaries during Lead Medical Secretary absence in resolving a wide range of administrative problems and inquiries, including aiding with candidate interviews
Recorded department time and attendance for payroll using Kronos
BMT/Apheresis Coordinator: completed and organized the necessary revisions and/or creation of documents, forms and protocols during an ongoing large scale review and revision of the BMT Quality Management Program in preparation for an accreditation inspection; performed event planning and meeting support for internal and external meetings; including all aspects of meeting logistics such as invitations, audiovisual equipment, preparation of media (PowerPoint and Video), venue planning, travel, catering, and staff support for event;
CME Coordinator: designed and distributed promotional announcements for each program ensuring program objectives and accreditation statement were correct; Composed and distributed emails with meeting agendas and impertinent information; Secured hospital conference rooms and audiovisual equipment including preparation of presentation materials (PowerPoint and Video) Page 3 Heather Dover - References
March, 2008 to January, 2010 – Mina N. Khorrami, Attorney at Law, Columbus, Ohio: Legal Assistant
Researched and compiled data for completion of legal documents using Word and Excel while maintaining confidentiality
Charged with setup of new clients in Best Case software
Prepared legal documents, general correspondence and related materials using Best Case software
Created files for new cases, including filing of incoming documentation
Composed and distributed emails, documentation and voicemails ensuring timely delivery and receipt of important information while maintaining confidentiality
Charged with scheduling and performing interviews for potential new and present clients August, 2006 to February, 2007 – Carpenter & Lipps LLP, Columbus, Ohio: Legal Secretary/IT Liaison
Prepare legal documents, general correspondence and related materials
Assemble and prepare evidence exhibits and other materials used in legal proceedings
Contact opposing counsel and court reporter companies to schedule depositions including out-of-town reservations
Code and enter billing using Juris software
Primary helpdesk support for 36 users at corporate office including remote support for offsite employees
Charged with setup of new users in Active Directory, telephone system and Legacy programs
Perform maintenance of telephone system and legacy programs in DOS environment
Perform daily system backups using external Hard Disk drives including restoration of documentation
Charged with the upgrade of Outlook 2003 for all users; installation and setup of Blackberry and Palm Treo accounts; and the installation and maintenance of all computers, copiers, fax machines and printers July, 2005 to August, 2006 – Weltman, Weinberg & Reis Co., LPA, Columbus, Ohio: Legal Secretary
Research and compile data for completion of legal documents and records
Contact debtor(s)’ counsel and creditor(s) to negotiate terms of agreements
Transcribe and prepare legal documents, general correspondence and related materials from dictation or written format and review for accuracy and conformance to established policies and standards in a timely and efficient manner
Assemble and prepare evidence exhibits and other materials used in legal proceedings
Perform Electronic Case Filing (ECF) in a timely and efficient manner and process court costs and local counsel fee payments
Departmental training of Microsoft Office products and Electronic Case Filing
Answer incoming department-related telephone calls
Schedule appointments and maintain calendar/docket for all legal bankruptcy personnel
Perform computer data entry to update account files using HP3000
Maintain attorney billing records; prepare billing statements and invoices
Perform collection calls for Artiva clients
June, 1996 to October, 1999 – Weltman, Weinberg & Reis Co., LPA, Columbus, Ohio: Paralegal/Legal Secretary
Administrative Paralegal/Secretary of all West Virginia Bankruptcy accounts
Supervised department personnel during attorney court appearances
Charged with departmental training of Microsoft Office products and AS400
Operated desktop computer to compose and edit correspondence and memoranda from dictation and verbal direction
Created over 300 template forms and organized a manual for entire bankruptcy department
Responded to incoming calls from clients and debtor(s)’ counsel
Scheduled/cancelled court reporters, conference rooms, meetings, luncheons, etc. October, 1992 to June, 1996 – Simplex Time Recorder Co, Dublin, Ohio: Administrative Assistant
Branch Manager/Time Equipment Secretary: typing letters, memorandums and quotations
Service Sales Secretary: typing of quotations and letters
Receptionist: answer 12-line telephone system and direct calls to proper personnel
Accounts Receivable/Payable Clerk: performed accounts payable functions for technical representatives and sales expenses; managed vendor accounts by coding and obtaining authorization for bills; received payments and process
Time Equipment Sales Assistant: order processing and collections
Assistant Dispatcher: receive service calls; closing and dispatching service tickets of technical representatives; collect monthly vehicle reports
ACADEMIC BACKGROUND
Certification: Abreon/Nationwide Children’s Hospital, Columbus, Ohio
March, 2011 – MS Excel Functions 2010
March, 2011 – MS Word Beginning 2010
May, 2010 – MS Word Beginning 2007
May, 2010 – MS Excel Beginning 2007
May, 2010 – MS Excel PowerPoint Beginning 2007
February, 2010 – MS Outlook 2003
Certification: International Association for Continuing Education and Training/NASBA
July, 2004 – Mastering Macromedia Dreamweaver MX Certification: Microcenter
July, 2001 – Advanced Microsoft Office
Certification/Diploma: Watkins Memorial High School, Pataskala, Ohio
June, 1989 – Secondary Certification, Business Office Education
Typing
Filing
Calculation
Basic Accounting
Basic Word Processing
Photography
Heather Dover Resume Page 2
4160 Briarbrook Drive, Grove City, OH 43123 ● 614-***-**** ● *****.*******@*****.*** BREVARD PUBLIC SCHOOLS
Mullins, Mark, Dr., Superintendent
School District of Brevard County
2700 Judge Fran Jamieson Way
Viera, FL 32940
321-***-**** (cell)
Schwindt, Rochelle, Director of Compensation, Human Resources School District of Brevard County
2700 Judge Fran Jamieson Way
Viera, FL 32940
321-***-**** (cell)
Thornton, Kevin, Director of Food and Nutrition Services School District of Brevard County
2700 Judge Fran Jamieson Way
Viera, FL 32940
321-***-**** x11690
321-***-**** (cell)
Creach, Arby, Director of Transportation
School District of Osceola County
817 Bill Beck Boulevard
Kissimmee, FL 34744
NATIONWIDE CHILDREN’S HOSPITAL
Pietryga, Daniel, MD, Director BMT
Nationwide Children’s Hospital
8590 Avalon Lane
Plain City, OH 43064
616-***-**** (cell)
Heather Dover References
4160 Briarbrook Drive, Grove City, OH 43123 ● 614-***-**** ● *****.*******@*****.*** Page 7 Heather Dover - References
Page 13 Heather Dover - References
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