Laurene Ragona-Sides

609-***-**** adl76b@r.postjobfree.com

QUALIFICATIONS SUMMARY

Energetic, personable business professional with 7+ years of progressive administrative and supervisory experience in supply chain warehouse logistics, sales support, training, operations, customer and vendor management and accounts payable, energized by new challenges and exceeding company goals.

Supply Chain Warehouse Logistics

Administrative and Supervisory

Operations, Sales Support and Training

Customer and Vendor Management

Accounts Payable and Human

Resources

Computer and Related Project Management

PROFESSIONAL EXPERIENCE

Supply Chain Warehouse Logistics

Primary point of contact for all domestic/international orders for 2 major customers, Home Dynamics (HDX) and Amalgamated Textiles (ATI), for end customer TJMaxx, Marshalls, AT HOME, HomeGoods, Beall’s and Zulily.

Validated and verified all orders in the Harmony ecommerce online system for accuracy and primary point of contact for issue resolution.

Coordinated with internal departments as well as partners, carriers, vendors and customers each online order from start to delivery.

Created custom spreadsheet which was shared on a daily basis with each customer to track all orders, which was later adopted by the West Coast facility for implementation.

Preparation and order coordination with warehouse team to ensure accuracy in picking and routing orders efficiently and accurately based on specific order cancel dates.

Online Routing of all orders via customer portals such as TJX and Bealls.

Create all shipping documents (BOLs, pack slips, labels) for LTL carriers, UPS and Fedex, etc.

Communicated and scheduled carrier pickups, communicated ETA’s, delays or cancellations with customer and tracked each order through Harmony.

Processed signed shipping documents, scanned to the customer and processed the closeout of the order in Harmony, including the 945 (customer invoice).

Ordered and coordinated office supplies and temporary staffing assignments with vendors.

Administrative and Supervisory

Created and implemented processes for the first company call center increasing solar sales opportunities.

Tracked and analyzed lead generation to determine viability and profitability.

Scheduled and attended marketing events, preparing materials and logistics for success.

Process coordinator for all new solar contracts for viability, accuracy and profitability while overseeing project installation phases while maintaining compliance with all local, utility, state and federal guidelines.

Track all projects through the various phases to successful completion.

Interviewed, hired, and supervised sales and office staff, including onboarding processes and documents.

Designed and created Microsoft reports for multiple department heads.

Created presentation materials for sales training.

Created, designed and implemented Post Installation Package for new customers.

Personalized travel arrangements for department heads.

Served as executive assistant to president and software end user support.

Operations, Sales Support and Training

Knowledgeable on all solar industry local, utility, state and federal requirements.

Call center supervisor – scheduling, reporting, training staff.

Resolved any project issues – process or customer related.

Created weekly sales reports for individuals and management regarding sales made, lead status and project updates.

Learned new finance packages to train sales teams and staff members impacted by its adoption to increase effective transition and efficiency in specific requirements.

Built positive working relationships with all levels of operational and sales staff.

Discreetly alerted fraudulent contracts to upper management and aided in their resolution.

Provided logistics for site evaluations on customers projects.

Flexible and versatile while maintaining a sense of humor under pressure situations.

Customer and Vendor Management

Built positive working relationships with all supplier vendors and financial institutions.

Successful contract, customer and software problem resolutions.

Researched and hired outside electrical teams using personal contacts to aid in the growth of the company.

Developed positive relationships with customers to alleviate anxiety and provide pro-active information regarding their project.

Saved the company $12,000 by resolving issue with an outside panel vendor.

Resolved project and process related issues to bring project to successful completion in a timely manner.

Worked with vendors to provide competitive quotes for potential customers finding a balance between company goals and customer needs.

Processing of all company warehouse customer orders from submission, routing, carrier scheduling to delivery tracking and final closeout and invoicing of each order.

Accounts Payable and Human Resources

QuickBooks - proficient in processing invoices ($1M/month), received payments, processed and reconciled all Vendor invoices (Fedex, UPS, Healthcare), entered billing for invoice processing.

Primary contact for all customers and vendors from inquiries, establishing Net 30 to reconciling all invoice and billing issues. Customer profile management.

Liaison between sales team and warehouse on all orders. Resolution of any accuracy or shipping issues prior to being shipped.

Persistence and follow through in collecting a $6,000 UPS credit due the company.

Created and conducted New Hire Training and training packages.

Calculated and created invoices for Fulfillment customers (Wise, military). Inventory software experience using Velocity360 online application.

Created online invoices for HDX and ATI using Harmony, an ecommerce integrated online ordering and tracking application.

Computer and Related Project Management

Intermediate Microsoft Office Suite, Outlook, Egnyte, RazorSync, Zoho CRM, ClaritySoft CRM, SalesForce, QuickBooks, Velocity360, and Harmony.

Dotloop, Dropbox, Trend MLS, Crestedg, Lucero accounting software (Real Estate).

Special reporting for Broker creating sales spreadsheets, preparing closing documents and performing background checks online.

Learned and implemented new software to move to paperless office environment in only 2 months enabling the office to “go green”, become more efficient, and add to ease of use and tracking of contracts by staff and upper management.

Designed and implemented database for tracking sales installations in Claritysoft CRM software allowing company to obtain relevant data on sales, status of installations and overall efficiency of the company.

Designed, created and implemented the tracking process in Zoho CRM for all project tracking from sale to install used company-wide adding to the efficiency, report tracking capabilities and overall profitability of the company.

Researched, implemented and trained personnel on new scheduling software – Razorsync.

Tracking and analysis of lead generation activity for validity and overall profitability.

WORK EXPERIENCE

Lean Supply Solutions 6/2019 to 4/2021 Customer Service Rep/Office Manager

Aerocoat Source 7/2018 to 2/2019 Administrative/Accounts Payable

Action Pak, Inc 10/2017 to 7/2018 Administrator

Family Caretaker

2/2017 to 10/2017

Sister, until her passing

Nextek Energy Management

8/2016 to 1/2017

Consultant to Full Time Administrator

Code Green Solar

8/2015 to 7/2016

Call Center Manager promoted to Operations Contract Manager

Geoscape Solar, LLC

2/2015 to 7/2015

Director of Operations

Century 21 – Alliance

6/2013 to 10/2014

Office Administrator

Suntuity, LLC

10/2012 to 5/2013

Operations and Office Manager

Clear Skies Solar, Inc.

Self Employed

2/2010 to 9/2012

2/2000 to 6/2010

Operation/Sales Support Administrator

Certified Personal Trainer

EDUCATION

Camden County College - Personal Trainer Certificate -Presidents Academic Excellence

Award – GPA 4.0

Texas Christian University, Fort Worth, Texas – Masters’ of Education - Counseling GPA 4.0

Texas Christian University, Fort Worth, Texas - Bachelor of Science, Secondary Education Certification

COMMUNITY INVOLVEMENT

Volunteer at Animal Welfare Association in Voorhees, NJ and Cherry Hill Food Bank.

Conduct senior fitness classes as a Certified Personal Trainer

Visited local rehab centers, hospitals, pediatric centers and senior centers with Registered Therapy Dog, Barney.

Board Member, 4 years, Willowdale Swim Club, Director of Children's Programs

PTA - Johnson Elementary School, Beck Middle School, Cherry Hill East High School

Membership and Marketing Committee and Sustaining Membership Divisional Leader - YMCA

United Way Divisional Representative at Control Data Corporation, Minneapolis, MN

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