Service Representative Customer
Resume:
Angie Touchstone
Cartersville, GA 30120
Phone: 770-***-****
E-Mail: ******************@*****.***
Professional Summary
Seasoned customer service representative with more than 20 years of experience in fast-paced medical facility.
Handles task with accuracy and efficiency.
Dedicated customer service representative with 20+ years of customer service expertise. Skills
2o+ years of customer service. Training new hires and leadership. Experience
September 2005 to Present
Harbin Clinic Imaging Cartersville Cartersville, GA Clinical Patient Representative
Patient services, check-in, scheduling and miscellaneous office duties with emphasis on being respectful, kind and considerate to the patient and their concerns and wellbeing at each encounter. Assisting each patient by phone or in person with a scheduling Radiology test. Includes verifying insurance and informing designated staff as to the scheduling to insure tests are pre-approved by the patient's insurance if required. Knowledge of all test is essential to insure giving the proper preparation instructions to the patient. Checking in patients for their scheduled appointments, verifying personal information and adding or changing insurance information, while remaining sensitive to the patient's specific needs. Miscellaneous office duties include anything pertinent to the healthcare office., such as taking inventory and completing orders for supplies, distributing mail, preparing and mailing requested patient records and assisting the doctor's office staff.
Education
June 1982 Adairsville High School Adairsville, GA
High School Diploma
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