Customer Support Specialist with Data Entry Focus

Christopher De Souza Houston

Data Entry Manager

**********@*****.*** 614-***-**** Columbus, 43219, OH https://www.linkedin.com/in/tophito/ string string string string string SUMMARY

Dynamic Data Entry Manager with experience in customer service and Salesforce data entry, adept at optimizing call flow and enhancing client interactions. Over five years in remote roles, effectively managed client inquiries and ensured smooth operations in high-pressure environments. Achieved improved first call resolution metrics while collaborating with various organizations. Ready to leverage unique skill set to drive operational excellence and support seamless data entry processes in a remote setting. WORK EXPERIENCE

Remote Agent Safelite Auto Group

01/2025 – 10/2025, Columbus

Delivered exceptional customer service while managing Salesforce data entry tasks. Facilitated insurance inquiries for auto shops and insurance agencies, as well as managing sales calls from clients.

Optimized call flow to consistently meet client and customer expectations. Reason for departure: Terminated after Leave.

Remote Agent United States DHS

09/2024 – 01/2025, Columbus, United States

Provided client service through effective call management for assistance requests. Collaborated with FEMA to strategically allocate resources to survivors in need. Managed interpersonal relations with the public, ensuring a professional interaction with all guests. Reason for departure: Sought a role in a more organized environment with efficient communication among workers.

Remote Agent FIS, SNAP Benefit Helpline

01/2024 – 09/2024, Columbus, Ohio

Facilitated call flow for cardholders seeking information on card usage and balances. Partnered with clients to enhance call flow processes and improve first call resolution metrics. Conducted audits on medical patients and flagged potential fraud calls. Reason for Departure: Desired to work with a less aggressive client base. Remote Agent Foundever, Intuit Campaign

07/2023 – 01/2024, Columbus, Ohio

Managed customer service and technical support for tax software and Mailchimp applications, while overseeing staff development and training.

Collaborated with tax professionals on the integration of crypto assets. Reason for departure: Experienced connectivity issues with corporate systems due to internet service provider problems.

EDUCATION

Paralegal Certification Penn Foster

10/2021 – 01/2023, Denver, CO

Cosmetology (AAS) Empire Beauty School

06/2006 – 03/2008, Arvada, CO

High School Diploma Marysville High School

09/1998 – 03/2002, Marysville, Ohio

SKILLS

Customer Service, Salesforce Data Entry, Company Policies and Procedures, Verbal and Written Communication, Organizing, Attention to Detail, Work within Deadlines, Independent, Teamwork, Multitasking CERTIFICATES

Paralegal Certification Penn Foster

2023

Cosmetology (AAS) Empire Beauty School

2008

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