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Sales Representative

Location:
Sudbury, MA
Posted:
March 28, 2021

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Resume:

RACHEL L. TUNNICLIFFE

*** **** ** ● Sudbury, MA *1776 ● 978-***-**** ● adk8rn@r.postjobfree.com

SUMMARY

Direct/indirect sales representative with diverse experience in client relation management, event coordination, inventory management, and developing cross-industry sales campaigns. Track record of consistently exceeding sales goals while providing exceptional customer service and tailoring solutions based on individual client needs. PROFESSIONAL EXPERIENCE

Viking Cruises, Boston MA Sales Specialist 2018 – 2021

● Developed comprehensive sales packages maximizing profit, upsells and deliverables

● Generated 28 million in customer acquisitions through cold-calling, inbound leads, and consultative selling

● Consistently exceeded monthly revenue quota and conversion goals

● Handled inventory shortage issues by providing recommendations based on active listening, building rapport, and utilizing CRM data to maximize profit

● Successfully cultivated client relationships leading to repeat business and large group bookings

● Coached new/low performing team members in script optimization, spreadsheet organization, and lead generation

● Recipient of “Rock Star” award five times for excellence in conversion, upsells, insurance, lead to proposal ratio and immediate payment KPIs

Grand Circle Travel, Boston MA Sales Specialist 2016 - 2018

● Represented Grand Circle’s brand with extensive product knowledge, consistently exceeding monthly KRAs

● Trained in Amadeus GDS open system technology and Right Rez dynamic booking platform

● Delivered teaching aids aimed at increasing team KRA performance and enhance customer excellence Neiman Marcus, Framingham MA Sales Associate 2011 - 2016

• Proven record of exceeding sales goals while delivering exemplary customer service

• Organized and led sales team for top tier clientele

• Awarded “Service Star” recognition for providing an international client over 1,000 luxury items for a new home setup, prepared a detailed spreadsheet of purchased items, and completed international customs forms ScerIS Inc., Sudbury MA Marketing Coordinator 2008 - 2011

• Marketing lead responsible for creating new corporate identity design, improving copy and web presence

• Coordinated and managed all events and tradeshows with CEO and President of Healthcare solutions

• Analyzed data from sales productivity reports and made recommendations to improve efficiency

• Manage and negotiated vendors bid requests including production companies, subscription services, and website developers

EDUCATION

BA, Digital Multimedia Art, Elon University, Elon, NC 2007 Minor in Business Administration with a Marketing focus PROFESSIONAL ORGANIZATION

Tri-Delta Sorority – Lifetime member

TECHNICAL SKILLS

• Expert knowledge of CRM (Onyx, Neiman Marcus InCircle, Genesys, ScerIS)

• Google Analytics, Google AdWords, and SEO/SEM expertise

• EzEdit, Dreamweaver, Adobe creative suite, and FrontPage, & Microsoft Office

• Amadeus GDS coding expertise



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