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Continuous Improvement Director

Riverview, FL
December 26, 2020

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Neal R. Matthews

Riverview, FL ***** 863-***-****



A business executive with demonstrated problem solving skills and success in several areas of business including training, operations, project management, sales, and technical support. Strong ability to develop internal/external relationships with customers, suppliers, and all stakeholders. Extensive knowledge in all aspects of business development, training, lean operations, customer service and continuous improvement. Experience and success in the ability to lead teams, generate sales, develop innovative solutions, and deliver quality results on time and within budget.

*Business Development *Cultural Transformation *Lean Operations/Project Management *Training Development


MOSAIC, Riverview, FL 2018-2020

Continuous Improvement Manager – Four Corners/Wingate Mines

Assisted the Site leadership team in setting/achieving strategic goals and operational performance objectives. Used Lean and CI tools to improve safety, quality, reliability, and cost control.

Managed efforts to build a comprehensive 5S program, process improvement review, and safety performance plan. Led departments in developing training plans, project funnels, RCA reviews, project execution using PDCA, and Standard Work.

Team member in the Corporate Transformation initiative using Agile/Scrum which piloted technologies (Machine Learning, Paperless Office, Drones, Driverless Trucks, AI) to help increase reliability and decrease costs.

Reduced Safety & Environmental incidents (Avg. 36%), increased Up-time (Avg. 14%), exceeded all cost reduction targets (Avg. 120% target), and implemented future tech (Machine Learning, Drones) at the sites.

IQOR/JABIL, St. Pete/Tampa, FL 2012-2018

Continuous Improvement Director – Plant and Shared Services Development

Managed all Continuous Improvement activities for six plants worldwide and led the Corporate Development of the program. Used Agile/Scrum, Six Sigma and Lean tools to advance our ability to improve operations, reduce costs, and meet customer demand.

Managed at both Regional and Corporate Level. Involved in several Onsite Customer Projects (Amazon Robotics, Google, Verizon). Performed Strategic planning, Training Development, Budgeting, and Forecasting for all plants.

Certified as the Lead Trainer for all plants and led Lean Projects, VSM’s, Quality Audits, Kaizen Events, and LMI Audits.

Significantly reduced operating costs (Average Yearly Savings: 15%+ of total operating costs), improved throughput (30%), increased efficiency ratios, and led cultural transformation at the sites.

CHAMPION TELECOM, Tampa, FL 2010-2012

Sales Director – Equipment and Services

Sold and maintained customer accounts of Telecom equipment and services (COW’s, Field Services, Inventory Software, and Repair).

Led the company in developing new accounts/channels, sales guidelines/documents, training and product introduction.

Started and led a new sales team and successfully gained accounts from Carriers, OEM’s, and Resale customers. Significantly exceeded Sales goals (160%) and Customer satisfaction ratings (95%) while keeping costs at budget.

Developed a project management team and sales training program to establish a culture of customer service and satisfaction.

ANDREW/COMMSCOPE INC., Tampa, FL 2006 - 2010

Account Manager II – After Market Services

Sold and maintained customer accounts for the sale of Aftermarket wireless services (Repair, Replacement, Cooling Solutions, etc.).

Consistently led the division in sales, new account channels, and product introduction.

Successfully managed accounts which included a diverse mix of Carriers, OEM’s, and Resale customers both in the U.S. and Overseas.

Effectively translated highly technical services into business propositions to generate significant sales growth and high customer retention rates.


Director of Research and Business Development

Led the R&D of products/markets through industry research and the development of products. Managed the day to day operations of the engineering department and the business development of platforms and services.

• Developed business plans and contracts successfully selling services to key companies in the telecommunications industry.

• A key team member in all aspects of the generation, development, and support of the corporate sales operations. Heavily involved in customer facing meetings and reviews to provide customers with technical/process information.

SPRINT, Overland Park, KS 1999 - 2005

Operations Planning General Manager

Led the National Operations and Vendor management team. Subject matter expert in Field Training, Business Development Support, Continuous Improvement, Vendor Management, Contract Negotiations, and Network Operations Technical Support.

• Led the cross-functional National Service Improvement Team to improve operational performance, reduce costs and increase customer satisfaction throughout the Sprint service area.

• Completed contract negotiations with equipment/repair vendors, equipment evaluations and worked to continually improve vendor responsiveness to meet organizational needs.


USAF Reserves, (Retired)

Communications Manager: Managed all voice and data communications on Base, including several LAN Sub-net’s and gateways. Involved in Communication Integration to increase network capacity and functionality. DOD Certified Training Instructor for all communication programs on Base. Developed Training programs for DBA’s, Technicians, and End Users.

USAF, (Honorable Discharge)

Information Systems Supervisor: Oversight of all voice/data communications and applications on Base.


Master in Business Administration, EAST CAROLINA UNIVERSITY, Greenville, NC

Bachelor of Science, Telecommunications, SUNY INSTITUTE OF TECHNOLOGY, Utica, NY

CERTIFICATIONS: Lean Six Sigma Bronze & Silver Certified; Lean Expert; Six Sigma Green Belt; Black Belt Course Completion; Agile/Scrum Course Completion; PMP Course Completion; DOD Master Training Instructor; Certified RCA Facilitator.


Access, Mini-Tab, Project, PowerPoint, Word, Excel, Other


Iqor Best of the Best Silver Award

Jabil’s Lean Plant Excellence Award (Twice)

Andrew Corp. Platinum Account Manager (200% of Quota)

Sprint’s Director Development Program (Top 1%)

GE’s Gold Performer (Top 1%)

Airforce Reserves Outstanding NCO of the Year

Airforce Base Airman of the Year

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