Curriculum Vitae

Raesibe Leaka

Personal Information

Surname:

First names:

Nickname:

Title:

Leaka

Raesibe

Naomi

Mrs

Identity number: 800-***-**** 086

Date of birth:

Age:

** ******** ****

39

Nationality: South African citizen

Marital status:

Gender:

Health:

Driver's licence:

Criminal record:

Married

Female

Good

Code 10

None

Dependants: Two

Address: Teksig Flat No303, 236 Christoffel

Pretoria West

Cell phone no.: 082-***-****

073-***-****

E-mail: adivcv@r.postjobfree.com

Availability: 30 days

Personal Attributes

A hard working, self-motivated person looking for challenges, fast learner dedicated in my work, customer services, passionate about clients. Computer literate, loyal and reliable. Proficiency in writing and spoken English. Good interpersonal, communication and organisational skills. Positive attitude, team player and also handle pressure very well. Language proficiency

English Sepedi IsiZulu Se-Tswana

Speak Good Good Fair Good

Read Good Good Fair Fair

Write Good Good Fair Fair

Skill Summary

Key: 1=Training only, 2=Limited Practical, 3=Solid Practical, 4=Advanced Computer Skills

Skill Last used Level

Ms Word Current 4

Ms Excel Current 2

Ms PowerPoint Current 2

Ms Outlook Current 4

Employment History

Confidential Page 1 of 4

Curriculum Vitae

Raesibe Leaka

Quality Assurance

National Debt Connection (Hatfield Pretoria)

From Mar 2017 to date

Duties

• Call Monitoring

• Assess Agents Performance

• Training and Coaching

• Monitoring Trends

Call centre Consultant at Vertex Solutions 2016 January to February 2017 As a Collection Agent

Duties

Calling debtors and negotiating on payment arrangements. Either by settlement or instalments. Collecting on Standard Bank, African Bank, Capfin, Capitec and Tenacity books. I have been doing short term Assignments with various Companies from May 2014 to December 2015.The Assignments were facilitated by Kelly Group. The companies includes Unisa(Dispatch Department and Exam Department), Erilogix, Metrofile and Pact SA. I have been assisting these companies with Administration work and data capturing. Duties at University of South Africa Exam Department Capture and update marks for students

Filing examination scripts

Retrieval of exam scripts for remarking and rechecking purpose Sort exam scripts, deliver to the lectures for marking, Collection of marked scripts

Prepare stationary for examination to be delivered across students Provide lectures with the copies of scripts for rechecking purpose Receipts of answer book from examination centres and academics, liaise with academics Financial Planner

Standard Bank (Siyabuswa)

From Oct 2011 to May 2013

Duties

Assessing the needs of a client and assisting them by managing their finance Managing the Office and the Diary, and calling Client and making

.

Financial Adviser

Liberty Life

From Feb 2010 to Oct 2011

Major Job Functions:

Advising clients on their Financial and selling Insurance Policies. Confidential Page 2 of 4

Curriculum Vitae

Raesibe Leaka

Personal Assistant

ADV. WM Mojapelo

From Jan 2004 to Dec 2008

Major Job Functions:

Processing of application of qualification assessment Processing of Permanent Residence,Work Permit and Business applications. Checking and preparing of applications before lodgement. Lodging of application Assessment of Qualifications, Work Permit and Permanent Residence and lodging application online (internet).

Liaison with Visa Officers regarding progress reports. Liaison with clients regarding their status reports. Compile weekly report on database.

Consulting with clients and advising them of their suitable applications and helping them to complete the forms.

General office administration, filling, emails and drafting letters. Browsing through the internet about immigration acts processes regulations. Academic Information

Matriculated

Subjects:

Afrikaans

English

Accounting

Travel and Tourism

Hotel Keeping and Catering

Other Qualification

University of Pretoria

National Credit Regulator Debt Counsellor Training Course 19-30 September 2016

Cornerstone College: Call Centre Agent Training Programme 3 Week Course from 29 June – 17 July 2009

Inbound Training

Communication skills

Telephone etiquette

Inbound Call Management

Transferring, holding and Escalating Calls

Basic and advanced Training

Handling Irate Callers

Customer Behaviour

Computer Training

Ms Word

Ms Excel

Ms Outlook

Confidential Page 3 of 4

Curriculum Vitae

Raesibe Leaka

Outbound Training

Sales Training

Telesales and Scripting

Cross Selling and Up-selling

Cold calling and Closing

Meet and Exceed Targets

Debt Collection

Negotiation and Assertiveness

Questioning and Listening

Effective Collecting

Leaving Effective Messages

Other Interests and Hobbies

Hobbies Exercising

Reading.

Listening to music

Dancing.

References

University of South Africa

• Moses Selokela

Contacts: 012-***-**** or 076-***-****

Cosmopolitan Projects

• Judas Malapane

Contacts: 072-***-****

Standard Bank

• Patrick Modupi Matsepe

Contacts: 011-***-**** / 082-***-****

National Debt Connection

• Rob Stewart

Contacts: 012-***-**** or 082-***-****

Confidential Page 4 of 4

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