Certified Nursing Assistant (CNA)

C E R T I F I E D N U R S I N G A S S I S T A N T

OLIVIA ZAHNOW

248-***-**** **************@*****.*** Birmingham, MI Compassionate Certified Nursing Assistant (CNA) with hands- on experience in senior living, healthcare office support, and patient-centered care. Skilled in assisting with ADLs, monitoring resident needs, infection control, safe transfers, documentation, and professional communication. Known for reliability, patience, teamwork, and maintaining resident comfort, safety, and dignity in fast-paced healthcare environments.

PROFESSIONAL SUMMARY

PROFESSIONAL EXPERIENCE

Student Office Worker 05/2021 – 07/2024

Novice Group Dermatology, Bloomfield Hills, MI

Checked in patients and communicated professionally with patients, staff, and providers.

Updated records and verified insurance with accuracy and confidentiality.

Scheduled appointments, answered phones, and supported office workflow.

Cleaned and prepared patient rooms, supporting safety and infection control.

Camp Counselor 10/2025 – 04/2026

Camp Bow Wow — Boulder, CO

Monitored safety, behavior, and well-being in an active care environment.

Followed care routines, cleanliness standards, and safety procedures. Demonstrated patience, reliability, observation, and attention to detail.

Patient Care & Person-Centered

Support

ADL Assistance: Bathing, Dressing,

Grooming, Toileting, Feeding, Mobility

Vital Signs Monitoring & Reporting

Infection Control, PPE & Safety

Procedures

Patient Observation & Change Reporting

Documentation, Confidentiality &

Attention to Detail

Therapeutic Communication & Patient

Interaction

Teamwork & Collaboration

Time Management & Multitasking

Customer Service & Relationship

Building

Calm Decision-Making in Fast-Paced

Environments

CPR, First Aid & AED

SKILLS

EDUCATION

Bloomfield Hills Marian

High School Diploma May 2024

SECONDARY SCHOOL

Williams Healthcare Training,

CNA TRAINING PROGRAM

CERTIFICATIONS

Certified Nursing Assistant (CNA)

State of Michigan

License #: MI06022026766119

Issued: June 2026

Expires: June 2028

CNA Program May 2026

Certified Nursing Assistant 06/2026-Present

StoryPoint Birmingham — Birmingham, MI

Provide direct resident care, assisting with ADLs including bathing, dressing, grooming, toileting, feeding, and mobility support. Monitor resident comfort, safety, and changes in condition; report concerns to nursing staff promptly.

Support safe transfers, fall prevention, infection control, and clean living environments.

Communicate respectfully with residents, families, and healthcare team members.

Document care accurately while maintaining resident dignity, privacy, and person-centered support.

CPR/Basic Life Support (BLS)

American Red Cross

Issued: 2/21/2026 Expires: 2/21/2028

Certification ID: 027DK01

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