Nirav Juthani Mobile: +009**-********

Mail: adgrne@r.postjobfree.com

Objective:

Looking forward to explore my abilities with full enthusiasm, contributing my efforts to a great extent for the company’s growth in a progressive and team oriented culture.

Professional Summary:

Experienced technical professional with 15+ years of experience, with a specialty in IT Service Management process and technical enablement.

Proven track record of managing & delivering large-scale and complex ITSM transformation and business performance improvement programs with clients in Banking & Telecom Industry, spanning across US, UK, Middle East & India

Proficient in SDLC and Agile project execution experience as well as solution administration and support.

Experience in Product Development, ITSM project implementations, integrations and customizations using BMC Remedy for large enterprises.

Have worked on product development for Column Technologies (Column Case Management Core 3.0)

Detail oriented with excellent communication and interpersonal skills.

Proven ability to bridge technology and business goals to provide productive solutions.

Experience in design and development of applications using BMC Remedy ARS.

Strong Analytical, Design, and Development skills.

In ITSM space, other than BMC Remedy have knowledge on Service Now also.

Certifications:

BMC Certified Professional: Helix ITSM 19.x

ITIL V3 Certified

Microsoft Certified Solutions Expert: Data Management and Analytics

Microsoft Certified Solutions Developer: App Builder

Technical Expertise :

ITSM

:

AR System and ITSM 19.08, 18.08, 9.1, 8.1 SP4, 7.6.04 SP3, 7.5 and 7.0, ITSM 7.5.03 and 7.0, SRM 7.6.04, 6.3,

BMC Analytics for Business Service Management, SAP BO

Smart IT, MyIT, Smart Reporting

Internet Technologies

:

ASP.NET, VB.net, Java Scripts, CSS, HTML

Front End/ GUI

:

BMC Remedy Developer Studio, AR Administrator, AR Import, Visual Studio .net 2005, Microsoft Frontpage

Back End

:

SQL Server 2005/2008, Access, Oracle 12c, 9i

Other Packages

:

Microsoft Office XP with Advanced Excel

OS/Environment

:

Windows, Solaris, Linux

Personal Details

Date of Birth

:

12th April, 1982

Marital Status

:

Single

Languages Known

:

English, Hindi, Gujarati

Permanent Address

:

A-79 Radhakrishna Nagar,

Near Moti Baug, Junagadh

Gujarat – 362001

Contact no.

:

+974-********

+91-932******* (WhatsApp)

Education

M.B.A. (Information Technology)

D.C.A from C-DAC (A Grade)

Microsoft Certified Professional (.net)

D.M.E. from Gujarat Technical Examination Board (Scored 82.43%)

Employer

:

Diyar United Kuwait

Role

:

ITSM Specialist

Skills

:

BMC Remedy, IT Service Management Process and Technical enablement

Duration

:

June 2019 - till date

Job responsibilities:

oArchitecture and Solution designing for BMC Remedy IT Service Management

oBMC Remedy ITSM upgrade from 9.1.02 to 19.08 for a Doha based Bank

oCustom enhancements and expanding Service Catalog for a Doha based Bank to cater services from other than IT departments also.

oDevelopment of custom Smart Reports for management for better visibility of IT Infrastructure operations. (Created Smart Reporting Story Boards for weekly and monthly reviews)

oHelping for technical proposals, helped in practice growth by anchoring various winning proposals.

Employer

:

Shiksha Infotech

Role

:

Solutions Architect

Skills

:

BMC Remedy, IT Service Management, BMC Remedy Analytics

Duration

:

July 2014 – June 2019

Job responsibilities (May 2018 to till June 2019)

oWorking at NCR Corporation (Client side)

oSolutions architecting for followings:

Integration of BMC Remedy with ThingWorx (DCS IOT platform)

Integration of BMC Remedy with Walmart and Royal Bank of Canada ITSM systems

Smart IT customizations and enhancements

Mentoring juniors for development best practices.

Job responsibilities (July 2014 to May 2018):

oSolutions Architecting for a UK based large telecom company.

oHave worked on several modules for a strategic Next Generation Service Desk application.

oMentoring team for development best practices for application development, performance and UI standards.

oWorked on BMC Analytics and Smart Reporting reports for various levels of management.

oWorked on application integrations with other systems.

oResponsible for system performance improvements.

Employer

:

Bank of America Continuum India Pvt. Ltd.

Role

:

Senior Analyst (Apps & Programming)

Skills

:

ARS Development

Duration

:

March 2013 - till July 2014

March 2013 – Jan 2014 (Solutions Architect, on payrolls of Helios & Matheson)

Jan 2014 – July 2014 (on BACI Payrolls)

Job responsibilities :

oARS application design and development including several system integrations for Device Lifecycle Automation.

oEnsuring timely delivery of project deliverables from team members.

oMentoring team members for best practices and technical design and development for customizations and integrations.

oSRM 8.1 implementation, integrations and customizations

oCreation of AIFs for complex Service Request Definitions.

oSRM integration with Storage Automation System (ISAS)

oCustomizations of DMT for loading foundation data with custom fields.

Experience

Employer

:

Column Technologies

Role

:

Senior Software Engineer

Skills

:

ARS Development

Duration

:

July 2011 – March 2013

Job responsibilities :

oDevelopment of custom applications (mainly new versions of Column Core 3.0 and Column Case Management 3.0)

oDeveloped following modules for Case Management 3.0 which is being used by US State Police departments and many other international organizations.

-Development of Solutions Module

oSolutions Module are like Knowledge base which can be used by customers and resolvers, which provides information for resolving similar kind of issues.

oRole based access for various stages of Solution during its Lifecycle (Draft/Review/Publish Approval/Published/Retired/Cancelled).

oAllows solution search by keywords

oReturns found solutions to customers based on categorization of issues and keywords from the summary of the issue.

oStatus transition matrix for solution lifecycle.

-Development of Configurable Dashboards

oUsers can create their own dashboards for certain forms.

oUsers can select flashboard type, flashboard criteria, flashboard chart title, axis title and other configurable flashboard properties to create their own flashboard.

-Development of Customizable Homepage

oCreated a customizable home page which is having similar functionality of AR System Customizable Home Page and additionally it has options to show flashboards.

oPreferences can be stored Company wise, data group wise and user wise.

oIf user has not customized his home page it will load default data group's preferences and if that is also not found it will load preferences stored for Company.

oIt has five main panels which can be accessed form left hand side navigation area and each main panels has four sub panels where user can select forms or dashboards of their choice. Users also has option to configure which sub panels and main panels are to be shown or to be hidden.

-Development of Bulletin Boards

oEnables users to submit Bulletin Boards for some particular groups or for multiple or all groups

oNew bulletin messages keep scrolling on home page. Home page also shows count of unread bulletin messages.

oMailbox like functionality of marking bulletin messages as read or unread.

-Development of Watch List

oUsers can add records of their interest to their watch list. Users can add records of their interest to one of three watch list options – Status Change, Any Change, Any Change including Associated items.

oAs per the watch list option selected by user, it notifies user as per their selected watch list option.

-Development of Highlights

oHighlights shows recent activities of the case being watched. Admins can configure last how many journal entries, how many tasks are to be displayed in highlights of the case.

oHighlights also shows Approval status of the requests and SLA Status of the case.

-Development of Dashboards Console

oDashboards Console shows various statistics in graphical representation.

oCreated Dashboards to show last 24 hrs cases by case type, location and SLA Status.

oCreated Dashboards to show trend of cases. Users can select last 1 to 8 weeks or last one year and can compare case counts to previous or week or year (comparison for case by case type, by case location)

Employer

:

Wipro Technologies

Role

:

Senior Software Engineer

Skills

:

ARS Development, Remedy Customizations and Configurations, Remedy Integration with other Systems using Web Services

Duration

:

May 2011 – July 2011

Job responsibilities :

oRemedy ITSM Operations Support and Customizations for client Motorola Solutions and Motorola Mobility

Employer

:

Reliance Integrated Services Ltd.

Role

:

Senior Remedy Developer

Skills

:

ARS Development, Remedy Customizations and Configurations, Remedy Integration with other Systems using Web Services, ASP.net

Duration

:

April 2010 – April 2011

Work Description

:

Job responsibilities :

oSystem analysis and development.

oRemedy Customizations

oRemedy Integrations with through Email and SMS.

Projects :

-SMS Integration

-Remedy - Lotus Mail Integration

-Email Notification Changes

-Development of Forgot Password/Reset Remedy Password Link

-Created custom Flashboards for followings

Employer

:

Reliance Infostreams Pvt. Ltd. (Reliance BPO)

Role

:

Team Member – Technology Team

Skills

:

ARS, Remedy ITSM, ASP.NET (VB.NET), Java Script, VBA, SQL Server 2005, ADO.NET, VB Script

Duration

:

February 2005 – March 2010

Work Description

:

Projects :

-Remedy Customizations

-Remedy ITSM 7.0 to 7.5

-Single Sign On for Reliance BPO

-Workflow automation

-SMS-IVR Broadcast Information tracker application :

-Push SMS (from intranet portal customer care executives can click link and enter customer no to send information by SMS)

-Interaction notes and Mandatory Information Copy Enabled on Intranet

-Application for CSAT and Quality data analysis

-Implemented many innovative changes in Intranet portal

-

Employer

:

Unitech Engineering Pvt. Ltd.

Role

:

Trainee Engineer

Skills

:

Auto CAD, Visual Basic 6.0, Visual Basic for Applications, Microsoft Excel

Duration

:

Jan 2003 – March 2004

Job responsibilities :

Process sheet preparation from customer drawings and using Auto CAD-2000

Quality Monitoring, Report preparation for ISO standards.

Developed Pay roll application using Visual Basic 6.0 and Microsoft Access.

Contact this candidate