Customer Service Manager

DB

OBJECTIVE

Seeking to obtain a full-time position in a challenging leadership role, where I can utilize my professional experience to grow with and within a company. Also, to apply creative problem solving and lean management skills to achieve optimum utilization of resources and maximize profits.

SKILLS

Phone Skills

Leadership

Budget management

Strong organizational skills

Strong time management skills with proven history of managing multiple priorities and deadlines

Excellent communication, both written and verbal

Excellent customer service skills

Adaptive person with the ability to work independently and within a group

Ambitious and reliable

Strong command of the English language, including spelling, grammar and punctuation

Knowledgeable in the following computer programs: Microsoft Word, Excel, and Google Drive

Highly skilled in inventory and operations management

DEVONTANAE BERNSTINE

VALLEJO, CA. 94591 510-***-**** ***********@*****.***

EXPERIENCE

MANAGER • HERTZ • DECEMBER 2019 – CURRENT

Responsibilities include, supporting achievement of location sales and margin goals, growing sales utilizing business -to- business sales tactics, achieving individual sales goals and customer service goals, ensuring a positive customer experience face-to-face and by telephone, upholding company standards by ensuring cars are presentable to customers, assisting with payroll, on boarding and scheduling.

BRAND OPERATIONS MANAGER • VICTORIA’S SECRET • OCTOBER 2017 – DECEMBER 2019

Responsibilities included recruiting, training, supervising and appraising staff; Maintaining statistical and financial records; Annual audits; Budget management; Maximizing profitability, setting/meeting sales targets, and motivating staff to do so as well; Ensuring compliance with health and safety legislation; Liaising with head office; Cash and money handling; Providing excellent customer service; Inventory management; Executing visual changes and updates to the store.

DIRECTORS ASSISTANT • BILINGUAL PRESCHOOL • JANUARY 2017 – OCTOBER 2017

Responsibilities included promoting a fun, safe and positive environment for students; Administrative work; Facility up keep; Conduct facility tours; Regularly updating the program director, program coordinator, and parents on student progress and status in the program; Clerical work; Parent interviews; Assisting program director with day to day responsibilities; Maintaining a high level of professionalism, patience and efficiency to maintain satisfaction of youth.

OPERATIONS MANAGER • EXPRESS • SEPTEMBER 2014 – JANUARY 2017

Responsibilities included recruiting, training, supervising and appraising staff; Maintaining statistical and financial records; Annual audits; Budget management; Maximizing profitability, setting/meeting sales targets, and motivating staff to do so as well; Ensuring compliance with health and safety legislation; Liaising with head office; Cash and money handling; Providing excellent customer service; Inventory management; Executing visual changes and updates to the store.

CATEGORY SUPERVISOR • VICTORIA’S SECRET • AUGUST 2011 – SEPTEMBER 2014

Responsibilities included providing excellent customer service, managing talent, maximizing brand strategies, and handling customer relations.

JR. ACTIVITY DIRECTOR • STEP BY STEP DAYCARE • JUNE 2009 – AUGUST 2011

Responsibilities included preparing and serving lunches, counting daily lunch and snack, ensuring workplace cleanliness, and reading to children.

EDUCATION

HIGH SCHOOL DIPLOMA • 2007 TO 2011 • EL CERRITO SENIOR HIGH SCHOOL

Contact this candidate