An outgoing, conscientious, empathic and caring individual with
over ten years of excellent customer service experience. Seeking a Patient Service position to successfully blend my academic training along with practical experience within the healthcare industry. Able to manage multiple demands simultaneously within a fast paced team environment. Excels in working effectively with customers and patients from diverse cultures and backgrounds.
Centura Health - Office Specialist
Denver, CO • 03/2019 - Current
UCHealth - Patient Access Representative
Aurora, CO • 03/2018 - 11/2018
Community College Aurora - Financial Aid Front Desk Clerk
Aurora, CO • 06/2017 - 11/2017
First Transit - Customer Service Representative
Denver, CO • 01/2016 - 06/2017
Staples, Inc - Resolutions Representative
Aurora, CO • 03/2006 - 11/2014
Denver • 02/2018
Career And Community Development
Community College of Aurora
Aurora, CO • 05/2018
Certified Patient Access Healthcare Liaison
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Checked patient data including insurance, demographic and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Responsible for helping students register for classes online.
• Scheduled students to meet with financial/academic advisor.
• Fielded 85+ incoming calls in a fast-paced call center. Scheduled RTD Access-A-Ride and Access-A-Cab for elderly and disabled clients.
• Provided customers with account resolution.
Contacted over 100+/day customers regarding changes to order or order status including back orders, discontinued or incorrect unit of measure.
• Interacted with buyers to verify purchasing information.
• Medical office administration
• Typing 45 wpm
• HIPAA Guidelines
• Appointment Scheduling
• Payment collection
• MS Office
• Patient Scheduling
• Customer Accounts Management
• Customer follow-up
• Excellent Verbal and written communication
• Data Entry
DIONNE DOTSON E: firstname.lastname@example.org
A: Denver, CO 80226