An outgoing, conscientious, empathic and caring individual with

over ten years of excellent customer service experience. Seeking a Patient Service position to successfully blend my academic training along with practical experience within the healthcare industry. Able to manage multiple demands simultaneously within a fast paced team environment. Excels in working effectively with customers and patients from diverse cultures and backgrounds.

Centura Health - Office Specialist

Denver, CO • 03/2019 - Current

UCHealth - Patient Access Representative

Aurora, CO • 03/2018 - 11/2018

Community College Aurora - Financial Aid Front Desk Clerk

Aurora, CO • 06/2017 - 11/2017

First Transit - Customer Service Representative

Denver, CO • 01/2016 - 06/2017

Staples, Inc - Resolutions Representative

Aurora, CO • 03/2006 - 11/2014

CrossPurpose, Inc.

Denver • 02/2018

Career And Community Development

Program

Community College of Aurora

Aurora, CO • 05/2018

Certified Patient Access Healthcare Liaison

PROFESSIONAL SUMMARY

WORK HISTORY

Adhered to strict HIPAA guidelines at all times to protect patient privacy.

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Checked patient data including insurance, demographic and health history to keep information current.

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Coordinated patient scheduling, check-in, check-out and payments for billing.

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Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

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Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

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Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

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• Responsible for helping students register for classes online.

• Scheduled students to meet with financial/academic advisor.

• Fielded 85+ incoming calls in a fast-paced call center. Scheduled RTD Access-A-Ride and Access-A-Cab for elderly and disabled clients.

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• Provided customers with account resolution.

Contacted over 100+/day customers regarding changes to order or order status including back orders, discontinued or incorrect unit of measure.

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• Interacted with buyers to verify purchasing information.

SKILLS

• Medical office administration

• Typing 45 wpm

• HIPAA Guidelines

• Appointment Scheduling

• Payment collection

• MS Office

• Patient Scheduling

• Customer Accounts Management

• Customer follow-up

• Excellent Verbal and written communication

• Data Entry

EDUCATION

DIONNE DOTSON E: adgjb6@r.postjobfree.com

P: 720-***-****

A: Denver, CO 80226

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