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Service Representative Medical Office

Denver, CO, 80226
September 30, 2020

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An outgoing, conscientious, empathic and caring individual with

over ten years of excellent customer service experience. Seeking a Patient Service position to successfully blend my academic training along with practical experience within the healthcare industry. Able to manage multiple demands simultaneously within a fast paced team environment. Excels in working effectively with customers and patients from diverse cultures and backgrounds.

Centura Health - Office Specialist

Denver, CO • 03/2019 - Current

UCHealth - Patient Access Representative

Aurora, CO • 03/2018 - 11/2018

Community College Aurora - Financial Aid Front Desk Clerk

Aurora, CO • 06/2017 - 11/2017

First Transit - Customer Service Representative

Denver, CO • 01/2016 - 06/2017

Staples, Inc - Resolutions Representative

Aurora, CO • 03/2006 - 11/2014

CrossPurpose, Inc.

Denver • 02/2018

Career And Community Development


Community College of Aurora

Aurora, CO • 05/2018

Certified Patient Access Healthcare Liaison



Adhered to strict HIPAA guidelines at all times to protect patient privacy.

Checked patient data including insurance, demographic and health history to keep information current.

Coordinated patient scheduling, check-in, check-out and payments for billing.

Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

• Responsible for helping students register for classes online.

• Scheduled students to meet with financial/academic advisor.

• Fielded 85+ incoming calls in a fast-paced call center. Scheduled RTD Access-A-Ride and Access-A-Cab for elderly and disabled clients.

• Provided customers with account resolution.

Contacted over 100+/day customers regarding changes to order or order status including back orders, discontinued or incorrect unit of measure.

• Interacted with buyers to verify purchasing information.


• Medical office administration

• Typing 45 wpm

• HIPAA Guidelines

• Appointment Scheduling

• Payment collection

• MS Office

• Patient Scheduling

• Customer Accounts Management

• Customer follow-up

• Excellent Verbal and written communication

• Data Entry



P: 720-***-****

A: Denver, CO 80226

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