Manager Graphic Designer
Resume:
Noel Santiago Nettey
Odorkor Official Town,
Accra, Ghana
Phone: +233********* / (WhatsApp) +231********* / +231*********
E-Mail: adg6h2@r.postjobfree.com
PROFESSIONAL SUMMARY
Organized, Enthusiastic, Versatile and good team player with excellent leadership, communication and organizational skills with proven administrative qualities, with over 15 years experience in Hotel Operations.Very firm &fair, and takes delight in training of employees to deliver personalized service exceeding expectation.
Skills
• Proven food and beverage management experience
• Proven ability to work both independently or in a team environment
• Handles, plan and managed major events, conference and banqueting functions
• Possess excellent leadership, communication and organization skills
• Excellent in assuming responsibilities
• Good at making effective correspondence
• Ability to manage personnel and meet financial targets
• Ability to manage situational challenges
• Correspondence management
PROFESSIONAL EXPERIENCE
F & B Consulting Manager (August 2019 to Current)
Corina Hotel & Realty Corporation Monrovia, Montserrado County
• Conducting trainings for the various departmental Heads and trainers
• Evaluating and recommending ideas
• Assist in hiring senior staff
• Assist in Strategic planning and problem solving
• Help improve on the market strategies and to reduce waste in the system
Assist. F & B MANAGER (March 2018 to July 2019)
The Farmington Hotel (A Campbell Gray Hotel UK) Harbel, Magibi County
• Identify customers' needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Report to management regarding sales results and productivity
• Administering the day – day activities of all restaurants, bars, and event & conference operations.
• Sending and receiving invoices and email correspondence to and from guest regarding their events bookings.
• Making sure of staff attendance sheets, schedules and handling operational related issues
Hotel / F & B Manager (November 2015 to December 2017)
Corina Hotel & Realty Corporation Monrovia, Montserrado County
• Implement all health and safety regulations and HACCP standards
• Staff training &evaluation, recruitment and promotion
• Maximize Revenue, Stock Control, Cost and Revenue Management
• Assist in designing menus, purchase goods and continuously make necessary improvements
• Identify customers' needs and respond proactively
• Establish targets, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Promote Sales and making sure target is achieved
•Developed and maintained expense budget while applying control measures to continually decrease expenses
•Investigated and resolved customer complaints to foster satisfaction
General Manager F & B Operation(November 2014 to November 2015)
Eagles Properties Limited Takoradi / Accra, Ghana (4 Properties)
• Responsible for the supervision, direction, coordination, evaluation of the various unit and carries out management responsibilities in accordance with the organization's policies and applicable laws.
•Also responsible for maximizing performance, guest satisfaction, quality standards, staff development.
• Making sure of all requisitions and purchases for the properties are made and distributed accordingly as per the scheduled timings.
• Review of daily reports on all F & B Outlets of our properties (4 Properties)
• F & B Revenue Controls & Credit Management
• Maximizing F & B revenue
• F & B stocks control
• Sales calls, meetings with clients and of course management briefings.
• Lobby presence
• Inspections
F & B Outlet Manager (December 2013 to November 2014)
Moevenpick Ambassador Hotel (Ghana) Accra, Ghana
• In charge of the day – day running of all restaurant and service areas
• Implementing all operational standards
• Team Training and briefing
• Makes sure all control policies are followed accordingly
Makes all material needed for service are requested for and supplied.
Carefully transcribed phone messages and relayed to appropriate personnel for prompt response
Banquet Manager Accra, Ghana (November 2011 to November 2013)
Moevinpick Ambassador Hotel (Ghana
• Making sure monthly reports is done forwarded to the F &B Manager
• Implementing best practices in banquet event preparations
• Monitoring all preparation in smooth and successful event
• Coordinate banquet events within the assigned financial budgets
• Supervising proper maintenance of banquet area and equipment
• Meeting and communicating with clients to ensure their program needs are met with regards to changes and additions as per their request.
• Scheduling and distributing job responsibility to staff
Ag. Conference & Banqueting Manager (January 2011 to November 2011)
La Palm Royal Beach Hotel(A Golden Beach Resorts) Accra, Ghana
• Making sure monthly reports is done forwarded to the F &B Manager
• Implementing best practices in banquet event preparations
• Monitoring all preparation in smooth and successful event
• Coordinate banquet events within the assigned financial budgets
• Supervising proper maintenance of banquet area and equipment
• Meeting and communicating with clients to ensure their program needs are met with regards to changes and additions as per their request.
• Scheduling and distributing job responsibility to staff
• Training of C&B Operational staff, both casuals and permanent working with the outlet.
• Handling of all conference & banqueting guest billings and follow up for payment to be effected, as well as preparing of the casual staff payroll.
• Handling the complaints and challenges guest as and when it arises.
Conference & Banqueting Senior Supervisor (January 2007 to January 2011)
La Palm Royal Beach Resort (A Golden Beach Hotel) Accra, Ghana
• Handles various events planning tasks for individual, corporate organizations, and all social functions
• Coordinates with clients on various aspects of what they want their events to like
• Coordinates all events by making sure it ends very successfully
• Handling of all conference & banqueting guest billings and follow up for payment to be effected, as well as preparing of the casual staff payroll.
RESTAURANT & ROOM SREVICE SHIFT LEADER (June 2005 to January 2007)
La Palm Royal Beach Hotel (A Golden Beach Resort) Accra, Ghana
• Handles the restaurant and making sure that guest are satisfied with the services rendered to them
• Makes sure that all room service orders are taken well and served on time
• Effective clearing services as soon as meals are finished
• Acts in the position of the restaurant manager in his absence or when busy
• Compile the sales and revenue done for the daily report
• Making stores requisition and taking inventory of all the restaurant items and equipment, making sure all is in good shape for operational use
• Handles and solves guest complains as and when they arise
Conference & Banqueting Waiter (December 1999 to June 2005)
La Palm Royal Beach Hotel (A Golden Beach Resort)
Sales Executive, Contract (July 1995 to March 1999)
Altar International (ICGC) Accra, Ghana
• Directly in charge of all the day to day sales
• Taking inventories, deliveries and supplies
• Handled stock requisition and supplies to out station offices
• Assists the sales and marketing manager
• Assists customers make a better choice of whatever they want to buy
Administrative Assistant / Graphic Designer (May 1998 to August 1998)
Cynthinet Services Accra, Ghana
• In charge of all the clerical works
• Filing, handling of orders and deliveries
• Answering telephone calls and giving information to callers, taking messages and transferring calls to appropriate individuals
• Assist the senior graphic designer when during busy schedules
• Handles customer complains
• Any other jobs assigned to me
Education
Certificate (Project Management Process) PMP
University of California Irvine (Online Studies)
Certificate (Management By Competitive Edge) Management
Open2Study Online Management Program (Online Australia
Diploma Clearing & Forwarding & Business Administration
Institute Of Export & Shipping Management/Business Ghana
High School Certificate (Elementary Telecommunication Technician I)
Emit Electronics Institute Ghana
Certificate (MS Office, Coral Draw)
Micro Mash Computer Systems
Accomplishments
• Tasked with the responsibility of raising the standards of Corina Hotel & Realty Corporation hotel to a star rating level by completing and opening 34 out of 84 rooms, a restaurant, smoothie bar and recruitment which was achieved excellently as per my contract
• Reduced operating costs by 10% without sacrificing the quality of service for guests
• Chairman: Committee that worked towards the achievement of three star rating for EAGLES LODGE, Takoradi, (84 Rooms) a subsidiary of Eagles Properties Limited (A Luxury Hotel & Suites and Apartments) Ghana.
• Pre opened Eagles Suites, A (Studio Apartments 15 Executive & Luxury Rooms) Airport Residential Area Accra also part of Eagles Properties Limited.
• Team member of staff that worked heartlessly to keep Conference and Banqueting Operations of La Palm Royal Beach Hotel to consistently win the best Conferencing Hotel of the year for three consecutive times.
• Won employee of the month for front of the house September 2009 & November 2010
Languages
English - Written, Spoken (Fluent)
Certifications
• Customer Care & Management Skills
• Food Safety & Hygiene Management
• Fire fighting, Prevention and Safety Management
• Service Essentials (Customer Service)
• Food Safety Management
• Attitude Change for Higher On-The-Job Productivity
• Effective Management Skills for Supervisors and Newly Appointed Managers
Interests
Task Force Assignments
Voluntary &Social Work
Traveling & Sight Seeing
Music, Movies
Sporting (Soccer, Walking& Weight Lifting)
Software
Micros Fidelio/Opera (PMS/POS & Material Control,)
Infogenesis / Hogatex
Ezee POS/PMS
Microsoft Office
Coral Draw
Reference
Nana Brakohiapa
Manager
Holiday Inn Hotel
Airport, Accra
Christian Asare-Bediako
Night Audit Manager
Le Meriden Hotel (Seychelles Island)
Forda Yakpa
Front Office Manager
Corina Hotel & Realty Corporation
Monrovia – Liberia
Saniyya Braimah
Former Assist. HR Manager
Moevenpick Ambassador Hotel
Accra
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