People-Focused Administrative & Client Support Specialist
Resume:
Shelby Spragg
**********@*****.***
Professional Experience
Willis Spangler Starling — Client Experience Associate / Intake Specialist
Hilliard, OH April 2024 – Present
●Manage 150+ daily calls, coordinating inquiries, conducting intake, and documenting client information.
●Maintain organized records in a case management database and track follow-ups in Excel.
●Coordinate appointments, calendars, and incoming correspondence.
●Support office operations by creating internal newsletters in Canva, coordinating events, managing vendors, and streamlining communications.
Magic Mountain Fun Center — Shift Manager
Reynoldsburg, OH May 2021 – January 2024
●Supervised 5–10 employees per shift, coordinating daily operations and staff responsibilities.
●Managed cash handling, sales reporting, and operational documentation.
●Resolved customer concerns while supporting staff hiring, onboarding, and training.
●Coordinated group bookings and event reservations.
Little Caesars — Team Member
Circleville, OH May 2017 – October 2018
●Processed customer orders and transactions while maintaining efficiency and organized workspaces.
●Cross-trained across multiple roles to support team operations.
Education
Capital University — Bachelor of Arts, History
Bexley, OH 2023
Cum Laude • Phi Alpha Theta National History Honor Society
Circleville High School
Circleville, OH 2019
Awards
●Peer Recognition for Exemplifying Core Values — Willis Spangler Starling,
●2025
●Party Hostess of the Quarter — Magic Mountain Fun Center, 2021 (twice)
Skills
●Administrative Support
●Calendar & Appointment Scheduling
● Records & Document Management
●Client Relations
●Office Coordination
●Data Entry
●Microsoft Office Suite
●Database / Case Management Systems
●Canva
●Staff Training & Onboarding
●Written Communication
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