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Sales Representative Social Media

Location:
Abu Dhabi, United Arab Emirates
Salary:
5000
Posted:
October 18, 2020

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Resume:

DISIANA HOXHALLI

CAREER OBJECTIVE

To work in a stable and dynamic organization where I can efficiently utilize my knowledge and operational experience from my years of trainings and actual practice in enhancing its business operation and could also provide a challenging opportunity for career growth and development. I am well-spoken, energetic, confident, and personable. I also have a wide breath of experience of the types that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met.

EDUCATIONAL BACKGROUND

High School Maliq

Korçë, Albania 2013-2016

Office applications on the computer and secretarial ICDL certificate

WORK EXPERIENCE

DAS HOLDINGS, Abu Dhabi, U.A.E.

Contact Center Officer, Centralized Call Center (Abu Dhabi and Dubai Office) October 2019 – October 2020

Duties and Responsibilities:

Handle Leasing and Maintenance calls regarding various queries and multi-skilled in:

- Handle overall general queries and requests of new Clients for potential lease/sale and Current Tenants with their existing contract, maintenance, parking, etc. using CRM system.

- Handle and follow-up maintenance requests from all contracted properties across the U.A.E. using IBM Maximo. Coordinate with Company Engineers regarding maintenance procedure, approval, and maintaining a high quality service from registration to closing of requests.

- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client’s feel supported and valued.

- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

- Building lasting relationships with clients and other call center team members based on trust and reliability.

- Handling social media and live chat

- Identify and escalate priority issues

- Handle customer inquiries both over the phone and by email

- Utilizing software, databases, scripts, and tools appropriately.

- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

- Making sales or recommendations for products or services that may better suit client needs.

-Taking part in training and other learning opportunities to expand knowledge of company and position.

- Adhering to all company policies and procedures. GOLDEN ACTION REAL ESTATE COMPANY, ABU DHABI U.A.E. Listing Consultant and Call Center Agent, Leasing

August 2018 – August 2019

Duties and Responsibilities:

-Acquisition and sourcing of rental and sales properties.

-Negotiation for the best prices.

-Coordinate and schedule viewings with landlords.

-Managing and updating the CRM.

-Advertising rental and sales properties through advertisements.

-Assisting agents in closing deals.

-Responsible for necessary documentation in closing deals. (Invoices, tenancy contracts, Tawtheeq application, offer letters, MOUs etc.)

-Responsible for acquiring documents from both landlords and tenants.

-Call back previously closed deals for renewals all portals and maintaining the Address: Abu Dhabi, U.A.E.

Contact Number: +971*********

Email: adg2j2@r.postjobfree.com

Visa Status: Working Visa

PERSONAL BACKGROUND

Nickname: Anna

Age: 23

Nationality: Albanian

Date of Birth: August 11, 1997

Place of Birth: Albania

Marital Status: Single

Height: 170 cm

SKILLS

Microsoft Office: Word, Excel, Access,

Power Point, Outlook.

Teamwork.

Creative writing.

Financial statements.

Customer service.

Managerial finance.

Strategic planning.

Account reconciliation

Flexible and adaptable.

A dedicated and controlled

professional.

Good keyboard skills

Accuracy and attention to detail

Answering Telephones

Greeting Visitors

LANGUAGES

English Writing – Excellent

Reading - Excellent

Speaking – Excellent

Greek Writing – Good

Reading - Good

Speaking – Excellent

Albanian Mother Tongue

SECOND CUP COFFEE, ABU DHABI U.A.E.

Supervisor, Dalma Mall

November 2016 – October 2017

Duties and Responsibilities:

-Provide guests with menus

-Greet guests and seat them at tables or in waiting areas.

-Inspect dining and serving areas to ensure cleanliness and proper setup.

-Prepare staff work schedules

-Perform marketing and advertising services.

BALKAN HOTEL, GREECE

Receptionist

May 2016 – December 2016

Duties and Responsibilities:

-Dealing with bookings

-Completing procedures when guests arrive and leave

-Choosing rooms and handing out keys

-Preparing bills and taking payments

-Taking and passing on messages to guests

-Answering enquires

-Dealing with complaints or problems

AVON MAGAZINE, ALBANIA

Marketing and Independent Sales Representative

November 2015 – December 2016

Duties and Responsibilities:

-Created new processes and systems for increasing customer service satisfaction

-Achieved high sales percentage with consultative, value-focused customer service approach

-Computed accurate sales prices for purchase transactions I hereby certify that the statements and information in this application form are true and correct to the best of my knowledge and belief.

Disi ana Hoxhalli



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