email@example.com C: 678-***-**** Stone Mountain, GA 30087
Hardworking and hospitable reservationist with over 3 years of experience assisting customers with their needs. Dedicated to providing the highest level of customer satisfaction and contributing to company success. Driven and articulate communicator with a passion to succeed.
• Strong communication skills
• Superior organization skills
• Issue resolution
• Technologically savvy
• Cash management
• Customer reservations
Herschend Family Entertainment Corporation
Stone Mountain, GA
07/2019 - Current
• Assisted customers via phone by providing conﬁrmations, answering questions and giving general information.
• Responded promptly to general inquiries from members, staff and clients via e- mail and fax.
• Entered information for reservations into computer system using Astra, updating data to reﬂect site and customer information changes.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Relayed information on availability, pricing and discounts to customers.
• Reviewed guest information and payment options, checking for accuracy and completeness.
Payless ShoeSource Stone Mountain, GA
06/2018 - 06/2019
• Assisted customers by ﬁnding needed shoes/accessories and checking inventory for items at other locations.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Maintained knowledge of current promotions, payment policies and security practices.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Prepared cash deposits up to $1500 with zero discrepancies.
• Unboxed new merchandise and restocked shelves in appealing and organized way to promote items.
• Performed merchandising, display maintenance and general housekeeping to keep sales area well-stocked, and organized.
• Exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths. Education and Training
Stephenson High School Stone Mountain, GA
High School Diploma
Georgia Piedmont Technical College Clarkston, GA Human Resource Management Specialist TCC
Recognized at HFE for my exceptional people skills and outgoing personality.