AUNEGIA GRANT

adg11q@r.postjobfree.com C: 678-***-**** Stone Mountain, GA 30087

Summary

Hardworking and hospitable reservationist with over 3 years of experience assisting customers with their needs. Dedicated to providing the highest level of customer satisfaction and contributing to company success. Driven and articulate communicator with a passion to succeed.

Skills

Experience

• Strong communication skills

• Superior organization skills

• Issue resolution

• Technologically savvy

• Merchandising

• Cash management

• Customer reservations

• Hospitality

Herschend Family Entertainment Corporation

Stone Mountain, GA

Reservation Agent

07/2019 - Current

• Assisted customers via phone by providing confirmations, answering questions and giving general information.

• Responded promptly to general inquiries from members, staff and clients via e- mail and fax.

• Entered information for reservations into computer system using Astra, updating data to reflect site and customer information changes.

• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

• Relayed information on availability, pricing and discounts to customers.

• Reviewed guest information and payment options, checking for accuracy and completeness.

Payless ShoeSource Stone Mountain, GA

Sales Associate/Keyholder

06/2018 - 06/2019

• Assisted customers by finding needed shoes/accessories and checking inventory for items at other locations.

• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

• Maintained knowledge of current promotions, payment policies and security practices.

• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

• Prepared cash deposits up to $1500 with zero discrepancies.

• Unboxed new merchandise and restocked shelves in appealing and organized way to promote items.

• Performed merchandising, display maintenance and general housekeeping to keep sales area well-stocked, and organized.

• Exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths. Education and Training

Stephenson High School Stone Mountain, GA

High School Diploma

05/2017

Georgia Piedmont Technical College Clarkston, GA Human Resource Management Specialist TCC

07/2020

Accomplishments

Recognized at HFE for my exceptional people skills and outgoing personality.

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