Service Industrial Training

AMITA RAWAT

Personal details:

Address: JE-** Top Floor Khirki Extension Malviya Nagar, South Delhi, New Delhi 110017

Mobile: +91-886*******

E-mail: *******@*****.***

Date of birth: 26th Sep 1988

Work experience:

2yrs of total experience in ITC Sonar, A luxury collection Kolkata,India.

Presently working in Shangrila hotel New delhi since 20 May 2013 to present Date.

Food And Beverage Service Hostess & Order taker

•A part of multi-skilled Food and Beverage service team of the hotel.

•Worked with the Indian fine dining restaurant of the hotel serving pre-plated Indian cuisine.

•Working experience in IRD (In Room Dinning) and Butler Service.

•Maintaining highest standards through implementation of SOPs and abiding the norms.

•Worked in tea and coffee lounge.

•Having an experience of working in "Tamra” All day dining multi cuisine restaurant.

•Having an excellent skill of handling guest on call in various situations.

•Bringing exceptional hospitality and customer service skills to provide prompt and courteous service to the guests and maximize revenue.

MAJOR ACCOMPLISHMENTS

• Reorganized serving methods which improved delivery time and guest’s satisfaction by 30%

• Improved the interior design of seating area which increased customer retention ratio by 20%

ADDITIONAL CAPABILITIES

• Excellent communication skills; able to give accurate information to guests

• Well-versed in calling guests by name and offering them seats in a timely manner

• Outstanding phone etiquette

• Able to stand and walk for extended periods of time

The Leela Kempinski, Goa

Undergone 5 months of industrial training at The Leela Kempinski,Goa.

A week training programme in mixology and bar tending in Kenilworth Tuleeho Bartending Academy

Aim & Objective

To gain a dynamic and challenging role in the area of Food and Beverage Service that will offer me the best opportunity for further development of my abilities, skills and knowledge in an established firm with long term career growth possibilities.

PROFESSIONAL QUALIFICATION

Completed “Four years of bachelor degree course in Hospitality Management, from NSHM Knowledge Campus Durgapur” Session: 2007 –2011 under West Bengal University of Technology with 8.6 GPA

Completed Master in Business Administration (MBA) from Sikkim Manipal University (Marketing specialization)

Perusing Spanish language from LANGMA INTERNATIONAL SCHOOL NEW DELHI

Working under as Financial Advisory Agent in Maxlife Insurance Pvt ltd

EDUCATIONAL QUALIFICATION

•2007 Passed class XII from central board of secondary education with 62%

•2005 Passed class X from central board of secondary education with 66.4%

EXTRA CURRICULAR ACTIVITIES

Dancing & listening to music

DECLARATION:

I hereby declare that the facts mentioned in this resume are true to the best of my knowledge and belief.

Date: Place:

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