DIVYA SURESHBABU NAIR

adez5f@r.postjobfree.com

Mobile No : 989-***-****

EXPERIENCE SUMMARY:

Support Analyst with 4+ years of experience in providing support/enhancements and Business analysis for Capital, Global markets and Banking sectors.

Handling multiple Settlement & Confirmation applications and their incidents.

Involved in all phases of project life cycle using SDLC processes and compliance standards.

Followed the process of Change-Release Management and presented the releases in RCB meetings.

Team player and worked with multiple vendors.

EDUCATIONAL QUALIFICATION:

Degree

Institute

University/Board

Year

CGPA(10) / %

BE-IT

SIES Graduate School of Technology, Nerul

Mumbai University

2016

9.12

H.S.C

Vani Vidyalaya, Mulund

Maharashtra Board

2012

85.17

S.S.C

C.M.S Secondary School

Maharashtra Board

2010

95.45

SOFTWARE EXPOSURE:

•Database :- Oracle, SQL

•Operating System :- Windows, AIX, Linux

•Office Tools :- Geneos, ServiceNow, MS Office

WORK HISTORY :

Duration

Organization

Designation

October 2018 till date

BNP PARIBAS ISPL

Support Analyst

July 2016 – September 2018

HDFC Bank Ltd

Deputy Manager

WORK EXPERIENCE :

BNP PARIBAS ISPL(October 2018 – Till Date)

Transcom & Coral

Transcom generates confirmations post trading and send them to clients for all types of products in global markets.

Coral helps in validation and confirmation generation of equity products.

Responsibilities :

1.Provide support and enhancement of BNP internal applications which are providers of front-to-back technology solutions in Capital Markets and Investment Management.

2.Software release management. Automation of tasks using UNIX and SQL.

GTMatch & DSS

GTMatch does reconciliation of SWIFT deals sent from SWIFT Network via upstream systems with its own matching rules and send the status back with confirmation received.

DSS is the document storage system where documents like termsheet are stored of all types of deals using which confirmation is generated.

Responsibilities :

1.Attending the issues/incidents and adhering to responding & resolution to the issues on top priority.

2.Get the root cause analyses & permanent fixes to the issues.

3.Get the test environment ready for patch testing being delivered by Development team for the raised SFR.

4.Deployment of patch in UAT, SIT, and PROD environments.

HDFC Bank Limited(July 2016 – September 2018)

Public Financial Management System(PFMS) & Cheque Referral Management System(CRMS)

PFMS is an Indian Government initiative which monitors the subsidies given to the public and tracks the funds disbursed.

CRMS is an application which enables customers to authorize cheques after authentication by the bank.

Responsibilities :

1. Looked after the daily occurring incidents and handled the failed jobs.

3. Query tuning of releases, monitored the daily OEM reports and ensured that the system runs smoothly.

National Automated Clearing House(NACH) :

National Payments Corporation of India (NPCI) has implemented NACH for Banks, Financial Institutions, Corporates and Government which is a web based solution to facilitate interbank, high volume, electronic transactions which are repetitive and periodic in nature.

Responsibilities :

1. Performed testing of all releases and ensured whether the requirements are met.

2. Presented the new releases in RCB meetings.

BE PROJECT(College):

Li-Fi(Light Fidelity) – The Future Technology in Wireless Communication

Transmission of data is done through LED light in the form of light waves which improves data rate and efficiency.

INTERNSHIPS:

•Internship on Human Resources Management System at Brihan Mumbai Electric Supply and Transport (BEST)

A software was developed using Java with MySQL as backend which proved to be helpful to the organization.

•Internship on Audit Management(Moodle) at SIES GST College

A module on Audit Management was developed in the existing Moodle software of college.The website provided an easy way to store all records of college to teaching and non-teaching staff.

CERTIFICATION : ITIL Foundation in IT Service Management

SCHOLASTIC ACHIEVEMENTS:

•Ranked first in BE-IT

•Subject topper in many subjects

•Secured the ESSAR Endowment in Second and Third year (2013-2014,2014-2015)

EXTRA CURRICULAR ACTIVITIES / ACHIEVEMENTS:

•Active participation in Dancing, Skit and other cultural activities in BNP Paribas & HDFC

•Published paper on “Li-Fi : Light Fidelity” in IJCA journal.

•Event Manager of TechXter 5.0 & 4.0 -A National Level Technical Paper Presentation organized by IETE in the year 2015.

•Participated in many cultural competitions at University level and won in Inter-Collegiate level.

PERSONAL DETAILS:

•Date Of Birth- 30/01/1995

•Hobbies- Reading, Dancing, Music

•Address- A/15,Aatmaj C.H.S, Din Dayal Cross Road, Thakurwadi, Dombivli(W)-421202

•Email- adez5f@r.postjobfree.com

•Contact Number- 989-***-****

I hereby declare that the above information provided by me is true to the best of my knowledge.

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