CEBILE MPHAHLELE

* ***** ***** *********, *******, GP 2191 · 063*******

ade6vm@r.postjobfree.com

Seasoned all-rounder Office Manager with extensive experience in the fast paced hospitality industry. Detail oriented, reliable and self-motivated. EXPERIENCE

JUN 2018 – CURRENT

ADMIN CO-ORDINATOR, NU HEALTH FOOD CAFÉ DISCOVERY- SANDTON, GP

● Work closely with management to determine the following;

food cost issues and solutions

plan and draw daily/ monthly budgets to try and control stock movement

over portioning issues and resolutions

theft

conflict/ lack of team work amongst staff

identifying recipe errors and communicating with head office to get them rectified

● Attend to customer complaints and resolve

● Partake in the “trainer the trainer” sessions with our current trainer

● Work on the pass and floor during busy lunch periods

● Help out with functions; plan their menus according to the clients needs and draft quotations

● Supervise our Kauai kiosk whenever needed

● Answer the phone and give information to callers, take messages/ orders or transfer calls to appropriate individuals.

● Perform payroll functions, such as maintaining timekeeping information, reminding staff to clock in/out and making sure hours are up to date

● Placing orders through micros and communicate with suppliers on delivery dates, stock availability, specials, e.t.c

● Receiving stock and capturing invoices daily

● Daily cash up

● Daily variance count, and monthly stock take and loading it into micros to determine variances

● Process voids and discounts

● Updating staff information

● Process leave for all staff and send it to HR

● Keep communication up to date with head office

DEC 2016 – MAY 2018

OFFICE MANAGER, TIGER’S MILK BRYANSTON- SANDTON, GP

● Update staff profiles

● Organizing and scheduling meetings

● Updating staff clock ins

● Processing invoices

● Responding to all emails timeously

● Taking reservations over the phone and emails

● Daily cash ups

● Stock take

● Organize and facilitate all functions

● Interact with customers and ensure customer satisfaction

● Conducting regular one on one staff training, coaching and mentoring FEB 2016 – OCT 2016

EVENTS CO-ORDINATOR, MASTRANTONIO- JOHANNESBURG, GP

● TAKE BOOKINGS FOR MEETINGS AND EVENTS

● LIAISE WITH CLIENTS TO IDENTIFY THEIR NEEDS

● CONFIRM TIMELINES AND PLAN THE SCOPE OF THE EVENT

● PREPARE REPORTS REGARDING BUDGETS, PRICING AND EVENTS ACTIVITIES

● ORGANIZING FACILITIES AND MANAGE ALL DETAILS LIKE DÉCOR, CATERING, ENERTAINMENT, TRANSPORTATION, INVITEE LIST, SPECIAL GUEST, EQUIPMENT, ETC

● MONITOR EVENT AND ENSURE CLIENTS ARE SATISFIED

● ENSURE THAT ALL STAFF IS ON TASK AND PROFESSIONAL

● PROACTIVELY HANDLE ANY ARISING ISSUES

NOV 2014 – JAN 2016

FRONT OF HOUSE PERSONNEL, RESTAURANT MOSAIC- PRETORIA, GP

● DAILY PLANNING AND SCHEDULING OF APPOINTMENTS

● SCREENING CALLS

● DRAFTING OF LETTERS, DOCUMENTS, REPORTS AND EMAILS

● COORDINATING OF TRAVEL AND ACCOMODATION ARRANGEMENTS

● SCHEDULING MEETINGS

● MINUTES TAKING IN MEETINGS

● CONSOLIDATION OF MONTHLY REPORTS

● TAKING RESERVATIONS

● RECEIVING GUESTS

● FILING

● GUESTS LIAISON

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EDUCATION

DEC 2014

NATIONAL DIPLOMA: TOURISM MANANAGEMENT, TSHWANE UNIVERSITY OF TECHNOLOGY, PRETORIA, MAIN CAMPUS- PRETORIA, GP

● Pastel

● Tour Plan iS V2

● GIS and Motor data

● Website design

● Quick Travel

● Event Management (summit)

● Galileo

● Travel Agency Operations (DTT/ Tao)

● Opera

● Fares

SKILLS

● Administration and Management

● Strong verbal communication skills

● Ability to work under pressure

● Personable

● Highly presentable, neat and articulate

● Excellent attention to detail

● Improved theoretical and practical

knowledge of management

● Highly resourceful, innovative and

enthusiastic

3

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