Resume

Customer Service Office

Location:

Austin, TX

Posted:

June 04, 2020

Contact this candidate

Resume:

415-***-****

addl5h@r.postjobfree.com

Pflugerville, TX

Self-motivated professional seeking opportunity to utilize years of administrative experience delivering superior organization and quality service to higher education, government agencies, law enforcement, and medical offices.

Highlighted Skills:

Microsoft Office Suite, PeopleSoft, Customer service, project management, data collection and entry, attention to detail, appointment setting, multiple calendar management, clerical tasks, client relations, designing and maintaining filing systems, organizing and facilitating meetings, record keeping, budget procurement and projections, travel arrangements, event planning, report preparation, meeting minutes, professional demeanor, and goal oriented.

Related Experience

Los Rios Community College District - Cosumnes River College

Institutional Effectiveness - Administrative Assistant October 1, 2017 - present

Providing a variety of support and administrative services, assisting with Institutional Effectiveness, Professional Development, as well as Cultural Competency and Equity office details. Researching and compiling data for administrative and financial reports; Keeping multiple calendars. Planning, coordinating, and facilitating events. Preparing budget, facilities, media, and execution for professional development. Approval and tracking of all travel authorizations and logistic planning and budget. Taking minutes at committee meetings exercising judgment and discretion in editing and composition; prepare correspondence, memoranda, agendas, reports, and other materials, including information of a confidential nature for each committee and IE office. Independently composing correspondence involving funding requests and general information. Interpreting college and district procedures to staff, students, and the public; handle complaints; refer inquirers to appropriate information sources.

Keeping multiple Dean level calendars, make arrangements for travel, meetings, and conferences. Communicating with faculty and event leaders listening to their needs and presenting ideas and solutions to their requirements. Working with suppliers, contractors, vendors, student volunteers, and many other parties at the same time. Customer service and interpersonal skills are utilized exceptionally.

Operating a variety of office machines while maintaining expertise in various computer software programs applied to specific tasks.

Nationwide Credit Inc.

Recovery Specialist July 2016 - July 2017

Financial, Customer Service

Keeping track of assigned accounts to identify outstanding debts. Planning course of action to assist customers to bring accounts into good standing. Locating and communicating with debtors to inquire of

pay status. Negotiating deadlines and payments, handling questions and complaints. Investigate and resolving discrepancies. Working with targets and deadlines. Working knowledge of MS Office and multiple databases. Excellent communication and people skills, ability to be assertive and compassionate while being professional.

New Mexico State Penitentiary

Human Resources August 1, 2016- March 2017

Perform administrative functions such as handling employee benefits questions and recruiting. Interviewing and hiring new staff in accordance with policies established by State personnel office. Providing a variety of tasks in support of human resources, training, and labor relations. Help to effectively use employee skills, provide training and improve those skills increasing employees’ satisfaction with their jobs and working conditions. Attention to detail and exceptional written and oral communication skills are utilized daily.

New Mexico Regulation and Licensing

Securities Division

July 2013 -July 2016

Office Manager

As office manager, HR liaison, and financial liaison I provide administrative and operational support to the Securities Division and act as liaison with other Divisions or State Agencies. Independently initiating, managing and facilitating all Division level purchasing, employee expense reimbursement, employee travel, records archiving and disposal, office equipment procurement and maintenance, and fleet procurement, maintenance and operations. Assist the Director with formulating annual budget projections and budget adjustment requests. Assist the Director with creating internal policies and procedures. Generates and processes all personnel action documents, including hiring, termination, and promotion; as well as timekeeping and employee mediation. Creates and maintains all Division level personnel files. Working with minimal supervision and indirectly supervising enforcement and compliance staff members in the absence of department heads.

SEC Compliance / Enforcement Secretary August 2013 thru July 2014

I provided administrative and operational support for two divisions; Securities and Financial Institutions. I reconcile the daily deposits into the agency's databases (BPro and MLO). I provide back-up to the Investment Adviser Compliance Officer in the handling of Mutual Fund Registrations, and correspond both verbally and written with the firms filing their registrations. In addition to my daily duties; I assist with purchasing of office supplies by obtaining quotes and creating the requisitions and purchase orders, submit invoices for payment to vendors and ensure all applicable procurement codes, and state rules are followed. I coordinate with other state agencies in order to achieve multi-agency objectives.

Other Experience

Accent On Vision November 2010 -August 2013

Technician / Optician / Medical Records Specialist / Correspondence liaison

Santa Fe, NM

Organization and management of medical records and medical patients scheduling. Proficient in organizing and keeping track of multiple duties and prioritizing tasks. Patient care, assistant to doctor, professional, friendly, knowledgeable, optical sales and repairs. Customer service, answering telephones, scheduling appointments, and many other duties as assigned with checking in and out patients and scheduling care.

Ocular exam reports and letters dictated to primary care doctors and referrals. Patient history taking, Visual acuity measurement, Refractometry, Tonometry, measuring pupil size and reactivity, test and measure eye muscle function, Visual field testing, Corneal topography, retinal thickness and topography, assist with contact lens fitting, and patient instruction, prepare for and assist with in-office procedures, surgical assisting. Keeping medical logs for referrals and follow ups. Communication skills, professional writing and grammar, budget and inventory of medical supplies and need, accounting practices for insurance claims and patient payments and invoices, and cash handling. As optician I helped to fit eyeglasses and contact lenses. Determining what fit best with prescriptions from ophthalmologists selling the customer what is best for their needs. Selling protection plans and up selling needed coatings or protection as well as second pairs. Cross selling into sunglass wear, cases, and or needed cleaning materials.

Lens Crafters, Independent Doctor of Optometry

Optical Sales, Receptionist, Technician February 2009- November 2010

Santa Fe, NM

Multitasking with -All front office duties for independent optometrist, organized, efficient. Patient care, work ups refractions, history, customer service, telephones, mailings, appointments, referrals, optical sales, insurance billing, and cash handling.

Retail sales on floor. Fitting customer needs with best fit for prescription. Selling protection

plans and upselling needed coatings or protection as well as second pairs. Cross selling into sunglass wear, cases, and or needed cleaning materials. Multitasking with -All front office duties for optometrist, organized, efficient. Patient care, customer service, telephones, mailings, appointments, referrals, optical sales, insurance billing, and cash handling.

Eye Associates of New Mexico

Medical Records, Telephone Operator, Technician August 2006 - November 2008

Santa Fe, NM

Technician to multiple doctors, self learner, and motivated.

Medical records clerk, organizational skills, Multiple line telephone operator, multi-tasking, customer service, friendly, cash handling.

Santa Fe County Adult Detention November 2008 -November 2009

Booking Clerk

Santa Fe, NM

Booking in inmates, releasing inmates, data entry, quickly and efficiently. Police and incident reports, customer service to outside agencies, court personnel, law enforcement officers, and outside citizens. Running background checks on inmates. Reliability, integrity, and communication skills.

Education:

Associates Degree - Business Administration

Santa Fe Community College 2017

Pagosa Springs High school Graduate

Pagosa Springs, CO 2003

Professional References:

Georgine Hodgkinson

Professor of Communication Studies

Chair of the Communication Studies Department

Past Professional Development Coordinator (2017-2019)

addl5h@r.postjobfree.com

916-***-****